Articles by Richard Adhikari

InsideView last week released InsideView Target with ABM, a tool for business-to-business companies that have implemented account-based marketing It is a fully redesigned version of InsideView Target, with the addition of ABM workflows and other enhancements, including the following capabilities:...

reMarkable on Monday will begin shipping what might best be described as an "untablet" -- a device that is, essentially, an electronic piece of paper The company is proud of its paper tablet's simplicity, boasting that no other tablet has fewer functionalities....

Four Quadrant this week released its Marketing Automation Buyer's Checklist for companies seeking to purchase a B2B marketing automation platform, or MAP The checklist has eight major categories for evaluation and more than 35 subcategories. It lists more than 100 questions buyers should ask to make an informed assessment of MAP vendors' offerings....

Businesses have been focusing on the Internet of Things as an enabler of growth and increased operational efficiency, as well as the means to provide a better experience to customers and partners, according to the State of the Market: Internet of Things 2017 report Verizon released this week Seventy-three percent of executives surveyed said they ei...

The enterprise Software as a Service market grew 31 percent year over year, totaling almost US$15 billion in revenue in Q2 2017, according to Synergy Research. Collaboration was the highest growth segment Microsoft is the clear leader in overall enterprise SaaS revenues, having overtaken Salesforce a year ago. Microsoft's acquisition last year of L...

LG Electronics last week unveiled its latest flagship smartphone, the LG V30, at IFA 2017 in Berlin Among the LG V30's innovations:...

Brick-and-mortar retailers have been finding it difficult to offer pricing that's competitive with e-commerce sites, which have the advantage of massive scope and scale, according to a report Frost & Sullivan's Stratecast service released Wednesday E-commerce will account for nearly 18 percent of the total retail market by 2025, the report projects...

Omnichannel support and communications are becoming essential for brands, as consumers' increasing use of mobile devices to make purchases and access content fuels their demand to be able to connect with companies or customer service when and how they want However, brands lack the necessary expertise and infrastructure, and are turning to mobile ne...

Amazon on Monday kicked off the completion of its acquisition of Whole Foods Market with steep price cuts on some products Among those now available at lower prices are Whole Trade bananas, organic avocados, organic large brown eggs, responsibly-farmed salmon and tilapia, organic baby kale and baby lettuce, animal-welfare-rated 85 percent lean grou...

The customer service robot market will be worth US$88 million by 2022, according to a report Tractica released earlier this week. Annual shipments are expected to increase from 2,730 units in 2016 to nearly 4,800 in 2022 The robots will be both humanoid and non-humanoid. However, telepresence robots, chatbots, and stationary customer interactive sy...

The National Alliance on Mental Illness on Wednesday announced that Google on mobile now provides people who search for the term "clinical depression" with a direct link to the PHQ-9 questionnaire used by medical professionals in the United States to evaluate patients for the disorder People can conduct a self-assessment by filling in the questionn...

Microsoft on Wednesday unveiled a new deep learning acceleration platform designed for real-time artificial intelligence, codenamed "Project Brainwave," at Hot Chips 2017 The platform has three main layers:...

Consumers want mobile apps with good in-app customer support, suggest results of a survey Helpshift released last week. Radius Global Market Research conducted the online poll of adults in the United States this spring Eighty-one percent of the 2,170 respondents indicated that they use mobile apps....

The recent rumor that iRobot had engaged in talks with Apple, Amazon and Google parent Alphabet to sell the data its Roomba vacuum cleaner gathers caused widespread privacy concerns Roomba maps homes -- the spatial dimensions of rooms and distances between furniture and other objects -- and the data it collects would be valuable to any of the major...

B2B marketing automation has a long way to go, suggest the results of a recent survey of more than 350 marketing professionals in the United States and Europe. Act-On Software commissioned Econsultancy to conduct the research for its State of B2B Marketing report released last week Only 51 percent of respondents said the CMO or equivalent took a ke...

Oracle earlier this week announced the availability of its Exadata platform on its next-generation cloud infrastructure, which essentially means the company is providing Exadata as a Service The Oracle Cloud infrastructure is a comprehensive set of integrated, subscription-based services that let businesses run any workload in an enterprise-grade c...

The omnichannel approach to customer contact has become a byword in customer service, but retailers need to do more to make it happen, based on a recent study from Kibo Researchers tested 57 metrics across desktop, mobile and in-store buying touchpoints to evaluate the end-to-end omnichannel experience at 30 popular and growing retailers....

Voice computing is replacing the graphical user interface, Shawn DuBravac, chief economist of the Consumer Technology Association, said early this year at CES Digital assistants will be integrated into many household objects, he noted.

Staff engagement is a key component in a telco's ability to positively impact customers, based on new data from InMoment The company recently conducted a survey of 11,000 North American customers of Internet, mobile and TV services and found that telecommunications companies' customers just plain hate them....

Comcast's Terms of Service for its Xfinity Internet service gives it, its agents, suppliers and affiliates the right to "reproduce, publish, distribute and display" the content worldwide. It also lets third parties copy, republish or distribute material posted or transmitted using Xfinity Internet This would include confidential information sent by...