Articles by Richard Adhikari

Demandbase on Thursday launched its Conversion Solution, adding artificial intelligence-enabled intent data to its account-based marketing platform, which already incorporates targeting and engagement solutions. The Conversion Solution sends sales teams relevant and actionable alerts and insights across multiple channels in real time when one of t...

As consumers turn to online purchasing, e-businesses face a greater danger of being hit by complaints or negative online reviews on social media sites Of the 535 respondents to an online survey ReportLinker conducted last year:...

One thing the latest holiday sales season made crystal clear is that mobile commerce is on the rise. On Cyber Monday -- which set an all-time-high overall sales record of US$6.6 billion -- mobile shopping totaled 47.4 percent of visits to retailers' websites, according to Adobe, which analyzed 1 trillion visits to more than 4,500 retail sites.

This holiday selling season may have been a good one for retailers, but every silver lining has a cloud. In this case, one shadow will be cast by chargeback fraud, which can occur when shoppers make purchases with a credit card and then request chargebacks from the issuing bank instead of from the merchant. "Merchants bleed (US)$227 for every dol...

For many online shoppers, shipping has become a pivotal issue, and one of the worst things an etailer can do is allow a shipment to be late On-time arrival is such a high expectation that many shoppers find late delivery worse than other notoriously disagreeable things, a recent DHL survey of 1,400-plus online shoppers suggests. Here are some of th...

Cali Group and NEC on Tuesday announced a pilot program using kiosks equipped with facial recognition software and artificial intelligence to ease the ordering process for regular customers at the Pasadena, California, location of its international CaliBurger restaurant chain The kiosks use NEC's NeoFace facial recognition software to identify regi...

B2B ad spending will increase 13 percent in 2018 to hit US$4.6 billion from this year's estimated $4.07 billion, eMarketer predicted in a report released last week. However, its proportion of all U.S. digital ad spending will remain unchanged at 4.9 percent, which implies growth in other digital ad spend areas as well....

Heap on Tuesday introduced a new feature set for its autonomous customer insight platform Among the additions:...

The iPhone 8 and iPhone X ranked No. 2 and No. 3 respectively in overall searches on Google this year, and No. 1 and No. 2 respectively in the consumer tech search category on the Google Trends Year in Search 2017 list released Tuesday Bitcoin ranked No. 2 in global news searches, and "how to buy bitcoin" ranked No. 3 among how-to searches on Goog...

Nanopay has unveiled a new platform that will let companies process business-to-business payments between bank accounts across borders The platform, introduced last week, is currently in private beta. It will become generally available in February, initially enabling cross-border payments between Canada and the United States....

Qualcomm on Wednesday announced the Snapdragon 845 Mobile Platform, a System on a Chip built for immersive multimedia experiences including extended reality (XR), on-device artificial intelligence and high-speed connectivity The SoC will power next-generation Android flagship smartphones and Windows 10 notebooks based on ARM architecture....

Customer experience improvements have become an important part of companies' digital transformations, according to survey results Mitel released Tuesday. More than 2,500 senior IT decision makers across North America, the UK, France, Germany and Australia responded to the survey, conducted in August by Opinion Research for Mitel. The participants ...

Product reliability and ease of use are key for business-to-business technology marketers, according to a recent survey of technology product and service decision makers throughout the United States Four hundred B2B tech buyers participated in the survey, conducted for Lavidge by WestGroup Research. Lavidge released the results on Thursday....

Apple on Wednesday released Security Update 2017-001 to fix a serious flaw revealed earlier via Twitter. The patch is available for macOS High Sierra 10.13.1. macOS 10.12.6 and earlier versions aren't affected by the flaw "This morning, as of 8 a.m., the update is available for download, and, starting later today, it will be immediately automatical...

Genesys on Monday unveiled a new integration between its customer management solution, Genesys PureCloud, and Amazon Lex at the annual AWS re:Invent conference, ongoing in Las Vegas through Friday The integration will help businesses build and maintain conversational interactive voice response flows that route callers more efficiently, by using art...

Customer experience quality didn't improve in the retail industry this year, despite keen competition among online retailers, according to Forrester's U.S. 2017 Customer Experience Index The three highest-ranked online retailers -- Etsy, QVC and Zappos -- came within fractions of a point of each other, based on data released last week....

Business-to-business firms view increased online activity as an effective way to boost their growth, according to a new report fromCloudCraze Eighty-nine percent of the 400-plus B2B decision makers CloudCraze surveyed in the United States and Europe expected digital commerce would help their businesses grow....

BrightFunnel this week announced the integration of its BrightFunnel Revenue Intelligence Suite with Microsoft Dynamics. The integration will let enterprise B2B marketing teams analyze the impact of marketing investments on their companies' business, BrightFunnel said. They'll be able to accurately measure marketing attribution to pipeline and rev...

IBM on Friday announced 20-qubit and 50-qubit quantum processors for its IBM Q early-access commercial systems The 20-qubit processor -- featuring improvements in superconducting qubit design, connectivity and packaging -- has coherence times of 90 microseconds, which allows high-fidelity quantum operations, IBM said....

Microsoft on Wednesday announced agreements to integrate threat detection products from Bitdefender, Lookout and Ziften into Windows Defender, extending security to macOS, iOS, Linux and Android devices No additional infrastructure will be required, Microsoft said....