CRM Buyer - The Essential Guide for CRM System Purchasers

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Front Page

The Essential Shift From Legacy to Modern CRM Systems

Legacy CRM systems may obstruct the path to business growth and enriched customer experiences. Modern CRM platforms, with a focus on customer retention and prospect conversion, are no longer optional...

The Vital Role of Tech Adoption in Overcoming Supply Chain Hurdles

Adopting tech-based software platforms is crucial for solving supply chain issues. Yet, achieving transparency remains a challenge, especially for non-tech-savvy merchants and shippers.

Redefining Data Through the Essence of Information

It baffles me why the industry is so hung up on data, and Salesforce's Tableau conference was a prime example. Let's look at how the industry is positioning Tableau and...

Tidio Delivers AI CRM for SMBs

Tidio AI, an innovative CRM tool, aims to democratize access to advanced customer service automation and efficiency for small and medium-sized businesses.

Oracle’s Siren Song of Less is More

Oracle has waxed and waned over the years about the benefits accrued using an integrated suite of applications instead of opening up to a slew of best-of-breed apps. They're back...

The Essential Shift From Legacy to Modern CRM Systems

supply chain logistics

The Vital Role of Tech Adoption in Overcoming Supply Chain Hurdles

business decsions

Redefining Data Through the Essence of Information

Tidio AI for small and medium-size businesses

Tidio Delivers AI CRM for SMBs

marketing automation decision-making

Oracle’s Siren Song of Less is More

engage to earn customer engagement

Participation Over Payment Is the Future of Brand Loyalty

We spoke with Unitea CEO Ketan Rahangdale about the intricacies and the impact of Web3 on marketing strategies and the...

sales, marketing and customer service integration

Intent Data Strategies Provide a Lifeline to CRM

Intent data is becoming an increasingly important tool among B2B organizations and retail marketers. In fact, 62% of companies now...

Calendly Routing integration

Calendly Routing Integration Ends Manual Scheduling for CX Teams

Calendly Routing is a new solution built to enable CX teams to instantly qualify, route, and schedule meetings with high-value...

corporate executive thinking

Preparing for an Uncertain Economic Future: Where to From Here?

We can at least prepare for an uncertain economic future if we remove the blinders that lead us to believe...

customer service representive

Businesses Willing To Pay Big Bucks for Quality Customer Service

A recent study revealed that 90% of businesses are willing to pay more for better customer service. However, they will...

artificial intelligence

CRM GPT

Generative AI's appeal stems from the potential to lower costs (labor) while maintaining close customer relationships. Hence, CRM vendors are...

Salesforce Einstein GPT

Salesforce Brings Generative AI to CRM and Its Name Is Einstein GPT

CRM powerhouse Salesforce joined the ranks of Google and Microsoft Tuesday when it announced its own generative AI technology to...

Salesforce Tower in New York City

The Quantum of Salesforce

Salesforce’s quantum characteristics are largely due to its ability to let its machines generate some of its products, and that...

Oracle headquarters in Austin, Texas

How Oracle Stays a Step Ahead of Activist Investors

It's vital to stay ahead of the activists and to act before they force your hand, even if the results...

business processes

DevRev Brings New Approach to SaaS Management

DevRev is an API-driven, developer-first CRM platform for product-led SaaS companies that merges customer support conversations and tickets with developer...

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CRM Buyer Channels

Call Centers

Businesses Willing To Pay Big Bucks for Quality Customer Service

Customer Service

Customer Service

Will Walmart Using Generative AI Break Open Pandora’s Retail Box?

Exclusives

Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle

Expert Advice

Retailers, It’s Time To Get Phygital

Hot Topics

Amazon Adds Age Verification to Its Palm Reading Technology

Marketing

Playvox Workforce Management Prioritizes Emotional Loyalty

Spotlight Features

Spotlight Features

Subscription Sales Spur Superior Selling

Strategy

Preparing for an Uncertain Economic Future: Where to From Here?

Trends

Mobile Shopping Apps Linked to Digital Wallets: A Loyalty-Driving Duo

Vendors

Salesforce Brings Generative AI to CRM and Its Name Is Einstein GPT