CRM Buyer - The Essential Guide for CRM System Purchasers

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How to create effective engagement for e-commerce customer journeys

Coveo Report Reveals AI Search Enriches Customer Engagement

The latest research on consumer behavior shows that one of computing's most basic functions for users -- the search window -- paired with generative AI, is becoming a new tool...

customer service representive

Next-Gen Super Bots Built To Enhance Customer Communications

Chatbots and virtual assistants with advanced natural language processing (NLP) are transforming customer care and how businesses engage with their customers...

millennial couple online frustrated by poor customer experience

Negative Online Experiences Drive Customers To Competitors: Study

If a company wants to send customers to a competitor, serving up a negative online experience is a good way to do it, according to a new study...

how generative AI enhances automated customer experiences

AI Brings High Hopes for Better Retail Customer Experiences

The retail industry is undergoing a significant transformation driven by the increasing adoption of artificial intelligence. A recent study found that 34% of retailers believe 2024 will be a turning...

innovative product development

Surefront Unified Toolkit Modernizes CRM and Retail Management

We spoke with CEO Luke Wang about how Surefront's platform unifies PLM, PIM, and CRM software, transforming retail and supply chain management...

How to create effective engagement for e-commerce customer journeys

Coveo Report Reveals AI Search Enriches Customer Engagement

customer service representive

Next-Gen Super Bots Built To Enhance Customer Communications

millennial couple online frustrated by poor customer experience

Negative Online Experiences Drive Customers To Competitors: Study

how generative AI enhances automated customer experiences

AI Brings High Hopes for Better Retail Customer Experiences

innovative product development

Surefront Unified Toolkit Modernizes CRM and Retail Management

call center agents collaborate at the help desk

To Deploy a Better CRM With AI, Keep Humans on the Help Desk

Despite the growing emphasis on using AI in the workplace, a U.K.- and U.S.-based Workbooks survey reveals that human support...

artificial intelligence in crm systems

The Broad Scope of AI Implementation for Enhancing CRM Efficiency

SAS Head of Martech Solutions Marketing Jonathan Moran shares his insight and lengthy experience integrating various forms of AI to...

technology innovation

Turning Point

We’re at a turning point in business, technology, and society, and I don’t think there’s been anything quite like it...

customer data analysis

Bigeye’s Dependency-Driven Monitoring Boosts Reliability of CRM Data

Bigeye's new Dependency-Driven Monitoring platform is a data observability solution that allows enterprise data teams to see more trustworthy results...

cutomer service agent in a call center

AI-Human Collaboration and the Future of Customer Service

The battle between bots and humans raged for years in customer service. Now, it seems that many American workers are...

Salesforce Field Service Suite

Salesforce Enhances Field Service

I am seeing a pattern. Last time I looked at how Oracle’s generative AI is integrating into a variety of...

artificial intelligence

Oracle’s 50 New Gen AI Apps

Oracle has announced 50 new generative AI apps for its application suite that embed into existing business workflows across finance,...

teamwork

Mastering AI-Powered CRM Puts Onus on Vendors To Get It Right

Today’s challenge for CRM vendors lies in simplifying the adoption of sophisticated, out-of-the-box AI models over the complexities of DIY...

crm systems

Workbooks Platform Gives New Meaning to the ‘R’ in CRM

A new era of customer relationship management is emerging, with a focus on innovative design and strategic platform goals. Businesses...

revenue forecasting meeting

Gong AI Platform Delivers Improved Accuracy to Revenue Forecasting

Revenue teams have grappled with organizational changes and unpredictable buyer behavior in recent years. Resolving those two factors is increasingly...

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CRM Buyer Channels

Call Centers

How To Leverage Gen AI Without Losing the Corporate Shirt

Customer Service

Customer Service

AI-Human Collaboration and the Future of Customer Service

Exclusives

Is Generative AI the Next Big CX Thing Despite Its Risks?

Expert Advice

Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront

Marketing

Morphing Demographics Require Imaginative PR Strategies

Spotlight Features

Spotlight Features

The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth

Strategy

Mastering AI-Powered CRM Puts Onus on Vendors To Get It Right

Trends

Retailers Ignoring Customer Privacy, Website Usability Put Business at Risk

Vendors

Bigeye’s Dependency-Driven Monitoring Boosts Reliability of CRM Data