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How will consumers react to Apple's WWDC 2023 announcements?
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engage to earn customer engagement

Participation Over Payment Is the Future of Brand Loyalty

We spoke with Unitea CEO Ketan Rahangdale about the intricacies and the impact of Web3 on marketing strategies and the...
sales, marketing and customer service integration

Intent Data Strategies Provide a Lifeline to CRM

Intent data is becoming an increasingly important tool among B2B organizations and retail marketers. In fact, 62% of companies now...
Calendly Routing integration

Calendly Routing Integration Ends Manual Scheduling for CX Teams

Calendly Routing is a new solution built to enable CX teams to instantly qualify, route, and schedule meetings with high-value...
corporate executive thinking

Preparing for an Uncertain Economic Future: Where to From Here?

We can at least prepare for an uncertain economic future if we remove the blinders that lead us to believe...
customer service representive

Businesses Willing To Pay Big Bucks for Quality Customer Service

A recent study revealed that 90% of businesses are willing to pay more for better customer service. However, they will...
artificial intelligence

CRM GPT

Generative AI's appeal stems from the potential to lower costs (labor) while maintaining close customer relationships. Hence, CRM vendors are...
Salesforce Einstein GPT

Salesforce Brings Generative AI to CRM and Its Name Is Einstein GPT

CRM powerhouse Salesforce joined the ranks of Google and Microsoft Tuesday when it announced its own generative AI technology to...
Salesforce Tower in New York City

The Quantum of Salesforce

Salesforce’s quantum characteristics are largely due to its ability to let its machines generate some of its products, and that...
Oracle headquarters in Austin, Texas

How Oracle Stays a Step Ahead of Activist Investors

It's vital to stay ahead of the activists and to act before they force your hand, even if the results...
business processes

DevRev Brings New Approach to SaaS Management

DevRev is an API-driven, developer-first CRM platform for product-led SaaS companies that merges customer support conversations and tickets with developer...

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