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revenue forecasting meeting

Gong AI Platform Delivers Improved Accuracy to Revenue Forecasting

Revenue teams have grappled with organizational changes and unpredictable buyer behavior in recent years. Resolving those two factors is increasingly...
crm data analysis

CRM Advances With AI Powers Amid Data Privacy Challenges

The concept of CRM evolving into a "customer personal assistant" is feasible and aligns with the broader trend of AI-driven...
customer service innovation

A New Era of Customer Service

Applying AI to customer service as a test case does have some advantages. Customers are different from sales prospects. A...
artificial intelligence crm cloud platform

CRM 2024 Challenge: Mastering AI for Peak Platform Performance

AI integration is rapidly enhancing the capabilities of CRM platforms and how businesses interact with customers while retaining loyalty. Many...
ChatGPT by OpenAI displayed on a smartphone

AI’s Breakout Year?

2023 will go down as the year that ChatGPT and other large language model generative AI tools hit the ground...
improve customer retention with artificial intelligence

Landing Intelligent Customer Service

What a difference a decade makes. It seems only about that long ago that vendors were wrestling with providing the...
call center agent help desk

Changing CX Trends Drive Need for Advanced Digital Support

In response to evolving customer experience trends, there's an increasing demand for advanced digital support, as AI and human interaction...
businesspeople using artificial intelligence

CRM’s AI Singularity

Recently, Oracle and Microsoft jointly announced a cooperative pact to interoperate several of each other’s products to support Bing searches...
how generative AI enhances automated customer experiences

The Role of Generative AI in Enhancing Automated Customer Experiences

A key motivation for businesses to stay updated is AI's significant enhancements in customer satisfaction compared to the previous generation...
Salesforce CEO Marc Benioff delivers keynote at Dreamforce 2023

Dr. Salesforce

Navigating the transition from CRM 2.0 to CRM 3.0 requires a focus on ethics and proactive problem-solving, paralleling trends in...

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