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Oracle headquarters in Austin, Texas

A Look Ahead at Oracle CloudWorld

A preview of Oracle's CloudWorld, exploring AI advancements, kinetic data, and how emerging tech could reshape industries and create new...
A crowd outside of Dreamforce 2022 in San Francisco

Dreamforce Continues With Spotlight on AI

Salesforce tees up Dreamforce 2023 in San Francisco next week. While it's a reincarnation of past events that took place...
CRM industry analysis

Salesforce Starter Is Integral To Cover the CRM Waterfront

The latest entry-level offering that provides all-in-one functionality is called Salesforce Starter. It seems like a good first step for...
Oracle headquarters in Austin, Texas

Oracle Advances

Last week's announcements from Oracle mark a revolution in hardware unseen since the standardization of the PC, making hardware sexy...
A visibly frustrated caller navigates a seemingly endless loop with a customer service call center.

Customer Retention by Extraordinary Means Is Not CRM

When something doesn’t work out, for whatever reason, it’s essential for the customer to be able to disengage cleanly. If...
improve customer retention with artificial intelligence

This Might Take a While

This is the year everything CRM changes, thanks to AI. It's going to take some time to absorb something as...
A call center customer service agenct using an omnichannel CRM platform

Social Media Integration: The New CRM Standard

Modernizing customer relationship strategies for some companies means refining their CRM platforms to encourage customer loyalty. Today, the customer experience...
artificial intelligence

From CRM Present to AI Future

Examining the transition from the CRM-dominated tech landscape to a future shaped by AI, let's navigate the challenges, security concerns,...
data analysis

How To Cut Costs and Boost Business Growth During Tough Economic Times

To help thrive through challenging economic downturns, let's delve into the significance of maintaining superior customer experience, re-evaluating spending cuts,...
generative AI chat

Is Generative AI the Next Big CX Thing Despite Its Risks?

While enhancing CX capabilities brings much-anticipated solutions for marketers and retailers, unchecked generative AI poses a threat to brand reputations,...

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