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Businesses Willing To Pay Big Bucks for Quality Customer Service

A recent study revealed that 90% of businesses are willing to pay more for better customer service. However, they will pay more elsewhere if satisfaction takes too long...

CRM GPT

Generative AI's appeal stems from the potential to lower costs (labor) while maintaining close customer relationships. Hence, CRM vendors are all over it, like junkyard dogs...

Salesforce Brings Generative AI to CRM and Its Name Is Einstein GPT

CRM powerhouse Salesforce joined the ranks of Google and Microsoft Tuesday when it announced its own generative AI technology to deliver personalized content across every sales, service, marketing, commerce, and...

The Quantum of Salesforce

Salesforce’s quantum characteristics are largely due to its ability to let its machines generate some of its products, and that will continue.

How Oracle Stays a Step Ahead of Activist Investors

It's vital to stay ahead of the activists and to act before they force your hand, even if the results will be very similar. Staying ahead means possibly keeping some...

customer service representive

Businesses Willing To Pay Big Bucks for Quality Customer Service

artificial intelligence

CRM GPT

Salesforce Einstein GPT

Salesforce Brings Generative AI to CRM and Its Name Is Einstein GPT

Salesforce Tower in New York City

The Quantum of Salesforce

Oracle headquarters in Austin, Texas

How Oracle Stays a Step Ahead of Activist Investors

How does the country where a product is made or sold from affect your purchasing decisions?
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business processes

DevRev Brings New Approach to SaaS Management

 DevRev is an API-driven, developer-first CRM platform for product-led SaaS companies that merges customer support conversations and tickets with developer...
customer experience cx

Brands Can Profit From These 5 Customer Experience Trends in 2023

 By executing wisely and investing in communication automation and AI services, companies can avoid negative impacts on revenue growth while...
Salesforce Chair, Co-CEO, and Co-Founder, Marc Benioff

Salesforce’s Suitors

 Activist investors frequently, but not always, strip a company of its equity, load it with debt, and cast it off,...
customer service agent in a call center

Zoho Desk Pairs People and Bots

 Zoho Desk provides impressive agent productivity and happier customers because its "blended conversations" drive solutions and keep waiting times minuscule...
e-commerce shoppping cart

3 Personalization Trends That Will Change E-Commerce in 2023

 The baseline of personalization still involves the consumer experience. Staying ahead of the trend is essential to make informed decisions...
business success

CRM in the Era of ‘Peak Tech’

 The model for success in CRM always went through first helping customers do right by their customers, but then also...
customer data analysis

CRM in 2023

 The need for greater spending control in a tough economy, plus bulging inventories of best-of-breed apps, suggests that 2023 might...
innovation

Iterate, Don’t Fail

 Implicit in the failure idea is that you succeed now and then, and it’s only to get to the successes...
cloud computing services and applications

Inflation Triggers Retailers To Reassess SaaS Spending

 Until now, retailers have relied heavily on SaaS offerings for their fulfillment systems. But research shows that many retailers are...
business meeting brainstorming new ideas

Time To Bring Back the Corporate Research Lab

 Maybe it's time to reinvent the corporate research lab for IT in the 21st century. If Salesforce isn't a good...
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CRM Buyer Channels

Call Centers

Call Centers

Zoho Desk Pairs People and Bots

Customer Service

Customer Service

Young Shoppers in Stores Expect Easy Digital Payment, Service Options

Exclusives

Exclusives

Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle

Expert Advice

Expert Advice

Retailers, It’s Time To Get Phygital

Hot Topics

Hot Topics

VR Platforms Deliver Metaverse-Style Experiences to Online Shopping

Marketing

Marketing

Playvox Workforce Management Prioritizes Emotional Loyalty

SMB

SMB

Why Quality E-Gifts Are Smart Business Decisions

Spotlight Features

Spotlight Features

Robotic Letter Writing Lends a Hand to Personalized Marketing, CRM

Strategy

Strategy

Iterate, Don’t Fail

Trends

Trends

3 Personalization Trends That Will Change E-Commerce in 2023

Vendors

Vendors

CloudWorld Reevaluated

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