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Will Elon Musk ultimately purchase Twitter?
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A Study of Selling

Some businesses are returning to the office and others continue working from anywhere or adopting hybrid strategies. All can benefit ...

An All-Encompassing Approach to Cloud-Based Retail CRM

Delivering a great user experience is the key to building positive customer relationships. However, to achieve this, retailers must not ...

CloudShare, HubSpot Integration Offers Clearer Vision of Product Engagement

B2B software marketers need visibility into how customers and prospects interact with their products so they can improve product experiences.

The CRM Quiz

Software systems come and go. When is it time to re-evaluate your commitments in CRM and how do you know ...

Service Is More Than a Selling Opportunity

Sales and service are tightly related for the simple reason that they center on the newness of a category or ...

Have We Forgotten How To Sell?

Some of the technology that drives modern selling is really helpful, but too much seems aimed at scratching the itch ...

Knowledge Management: The Silent Star of Modern Service

Virtual or hybrid work environments are likely to become standard fixtures for organizations. Knowledge management will play and imperative role, ...
call center

Call Center Conundrums and How To Achieve Meaningful Customer Interactions

With a little planning, customer interactions can be turned into a satisfying and pleasant experience. Here are a few of ...

Oracle Service Empowers Organizational Growth With Automation

Automation is the key to future-proofing a company’s customer service journey. Oracle’s innovative solutions solve two inherent stumbling blocks with ...

Zoho Consolidates Marketing Functions

Zoho Marketing Plus is an attempt to bring things back into focus so that SMBs can do the same things ...

CRM Buyer Channels