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ChatGPT by OpenAI displayed on a smartphone

AI’s Breakout Year?

2023 will go down as the year that ChatGPT and other large language model generative AI tools hit the ground...
improve customer retention with artificial intelligence

Landing Intelligent Customer Service

What a difference a decade makes. It seems only about that long ago that vendors were wrestling with providing the...
call center agent help desk

Changing CX Trends Drive Need for Advanced Digital Support

In response to evolving customer experience trends, there's an increasing demand for advanced digital support, as AI and human interaction...
businesspeople using artificial intelligence

CRM’s AI Singularity

Recently, Oracle and Microsoft jointly announced a cooperative pact to interoperate several of each other’s products to support Bing searches...
how generative AI enhances automated customer experiences

The Role of Generative AI in Enhancing Automated Customer Experiences

A key motivation for businesses to stay updated is AI's significant enhancements in customer satisfaction compared to the previous generation...
Salesforce CEO Marc Benioff delivers keynote at Dreamforce 2023

Dr. Salesforce

Navigating the transition from CRM 2.0 to CRM 3.0 requires a focus on ethics and proactive problem-solving, paralleling trends in...
artificial intelligence in crm systems

SugarCRM Adds Predictive AI to Futuristic Sales Playbook

SugarCRM is incorporating predictive AI to enhance its CRM capabilities, offering sales agents data-driven insights for more effective decision-making...
Oracle CloudWorld 2023

Beyond AI at CloudWorld

Last week, I was all over Oracle Cloud Infrastructure (OCI) like a junkyard dog. In the quarter-mile race that is...
Oracle chairman and CTO Larry Ellison at CloudWorld 2023

Oracle Reinvents How Generative AI Makes CRM Work Better

Oracle unveiled AI-driven enhancements at Oracle CloudWorld 2023, aiming to optimize CRM and customer experiences through generative AI technologies...
artificial intelligence in customer service

AI Is Already at a Tipping Point

Even at this early point in the AI era, we may be seeing a divergence. On one side, we can...

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