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artificial intelligence in crm systems

SugarCRM Adds Predictive AI to Futuristic Sales Playbook

SugarCRM is incorporating predictive AI to enhance its CRM capabilities, offering sales agents data-driven insights for more effective decision-making...
Oracle CloudWorld 2023

Beyond AI at CloudWorld

Last week, I was all over Oracle Cloud Infrastructure (OCI) like a junkyard dog. In the quarter-mile race that is...
Oracle chairman and CTO Larry Ellison at CloudWorld 2023

Oracle Reinvents How Generative AI Makes CRM Work Better

Oracle unveiled AI-driven enhancements at Oracle CloudWorld 2023, aiming to optimize CRM and customer experiences through generative AI technologies...
artificial intelligence

AI Is Already at a Tipping Point

Even at this early point in the AI era, we may be seeing a divergence. On one side, we can...
customer experience cx

CX Center Stage at Oracle CloudWorld

Oracle is announcing that it has added AI in critical spots like Intelligent Sales Orchestration, Guided Campaigns, AI-Powered Account Linking,...
Salesforce Einstein 1

Einstein 1 and the Big Shift

Salesforce is coming very close to being able to say that regardless of what incumbent software vendors are already in...
Salesforce Tenets of Trusted AI

Hope May Have Landed at Dreamforce

What’s been missing in the losing contest against "bad social" has been an ability to chase down misinformation to the...
Oracle headquarters in Austin, Texas

A Look Ahead at Oracle CloudWorld

A preview of Oracle's CloudWorld, exploring AI advancements, kinetic data, and how emerging tech could reshape industries and create new...
A crowd outside of Dreamforce 2022 in San Francisco

Dreamforce Continues With Spotlight on AI

Salesforce tees up Dreamforce 2023 in San Francisco next week. While it's a reincarnation of past events that took place...
customer relationship management trends

Salesforce Starter Is Integral To Cover the CRM Waterfront

The latest entry-level offering that provides all-in-one functionality is called Salesforce Starter. It seems like a good first step for...

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