By executing wisely and investing in communication automation and AI services, companies can avoid negative impacts on revenue growth while improving CX... Read more
Activist investors frequently, but not always, strip a company of its equity, load it with debt, and cast it off, a quivering hulk of a once dynamic company. It's too... Read more
Zoho Desk provides impressive agent productivity and happier customers because its "blended conversations" drive solutions and keep waiting times minuscule... Read more
The baseline of personalization still involves the consumer experience. Staying ahead of the trend is essential to make informed decisions. Expect the following three personalization trends to make an impact... Read more
The model for success in CRM always went through first helping customers do right by their customers, but then also helping the second generation of customers help their customers in... Read more
Brands Can Profit From These 5 Customer Experience Trends in 2023
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With Oracle Alloy, service providers, integrators, and ISVs working with Oracle Cloud Infrastructure (OCI) can keep workloads in-country and operate...
Social CRM
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