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Oracle Service Empowers Organizational Growth With Automation

Automation is the key to future-proofing a company’s customer service journey. Oracle’s innovative solutions solve two inherent stumbling blocks with turn-key effectiveness. One is providing effective customer service by having ... Read more

Zoho Consolidates Marketing Functions

Zoho Marketing Plus is an attempt to bring things back into focus so that SMBs can do the same things in marketing that larger companies do with more labor. You ... Read more

How Oracle’s Digital-First Service Drives Sustainable Differentiation

Businesses across all industries are competing in the experience economy. The best way to stand out from the competition and retain customers is with optimal customer experiences, according to cloud ... Read more

Sports Betting Platforms Gambling With Substandard CX

Online gambling is at an all-time high in accessibility and popularity. But many betting app developers are rolling the dice blindly without addressing users’ customer experience concerns.... Read more

How AP Automation Bolsters Supplier and Customer Relationships

One way retailers can minimize supply issues and strengthen supplier relationships is by automating accounts payable. AP provides a key interface with suppliers and is the lynchpin to getting those ... Read more

Oracle Service Empowers Organizational Growth With Automation

Zoho Consolidates Marketing Functions

How Oracle’s Digital-First Service Drives Sustainable Differentiation

sports betting online

Sports Betting Platforms Gambling With Substandard CX

accounts payable

How AP Automation Bolsters Supplier and Customer Relationships

Digital Skills Front and Center

Research the Rand Corporation did for Salesforce paints a startling picture of how our industry -- actually our world -- ...

Build Better Customer Engagement for Bigger Brand Payoffs: Report

Braze recently released its second annual Customer Engagement Review that combined data from the Braze platform and the results from ...

Spreadsheet Mishigas

Recently McKinsey & Company did a deep dive on supply-chain planning -- which you might think is a long way ...

Sales Software Vendor Satisfaction Leaders Revealed

Knowing which software works better than other solutions can give business leaders a leg up on growing their company's efficiency ...

The Sustainable Customer

The customer version of sustainability requires that we capture scads of data about customers -- and today that means in ...

Advanced Voice Response Tech Leading to Improved CX

Contact centers have been challenged the past year, most notably from labor shortages that have forced the industry into changing ...

Moving Up From SFA

It's time -- past time, really -- to reevaluate sales force automation and maybe consider a new path. That's not ...

Better Insights Improve Customer Journeys

One bad consumer experience can cause a customer to stop using a product, which is why the customer journey revolution ...

DevOps

More Platform Tools

Back in the day, never mind which one, software development was both easier and harder than it is now. The ...

The Great Upgrade

Today, we all need to be on platform-based CRM, and we need to become ninjas at platform-based application development and ...

More Stories

CRM Buyer Channels

Cloud Computing

Cloud Computing

Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box

Charmed Kubeflow 1.4 Brings Smart, Agile MLOps to any Cloud

Threat of Ransomware Lurks in Amazon S3 Buckets

Exclusives

Metaverse Marketing Offers New Approach To Utilizing Customer Data

Remote Work Transformation Calls for Prioritizing Employee Tech Choices

How Merchants Can Better Battle Chargebacks and Fraud

Expert Advice

Managing Google's Algorithm Updates

4 Tips To Attract a Younger Customer Base

Piecing Together the Supply Chain Puzzle

Hot Topics

Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032

Reports Warn of Worsening Warfare From Cyber Criminals in 2022

Consumer Activism Will Steer Brand Focus in 2022

Marketing

Bots Skew Marketing Analytics, Cost Businesses Millions

Belly Up to the Bar With First-Ever Digital Booze Card

Inflation, Cybersecurity Chief Concerns This Holiday Shopping Season

Mobile

Big Business Can Learn About Customer Closeness From D2C Brands

E-Commerce Bounce Rates Triggered by Shoppers' Expectations of Top-Notch CX

Malicious Bot Attacks Continue To Cost Retailers Big Bucks

Security

Looking for Love Online? Advice To Protect Your Wallet

Covid Domain Registrations Soar, Many by Bad Actors

OSS News: SysJoker Backdoor, Linux Firmware, LibreOffice Improves, Distro Hopping Choices

SMB

5 Ways Chief Customer Officers Can Drive Net Revenue Retention

Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns

Practical Ideas To Make Money With Software

Spotlight Features

Spotlight Features

Digital Clienteling Platform Breathes Life Into Live Commerce

Despite Covid Defections, CES 2022 Show Goes On Live, Virtual

Managing the Inevitable Reality of E-Commerce Returns

Trends

Tech Real Estate Grab Headed to a Small Town Near You

The Great Re...tirement

Average Tech Salary Breaks Six Figures, Some Workers Still Feel Underpaid