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Monday.com’s New Tools Showcase Low-Code/No-Code Trend in CRM

Monday Sales CRM is built on the company’s flexible low-code/no-code framework and is a fully customizable tool that can be implemented within minutes.... Read more

How To Build the Most Effective Customer Journey

Using data from your CRM and other sources, you can optimize your customer journey, reducing leakage, cutting bounce rates, increasing satisfaction and boosting conversion rates. Here are Zoho’s top tips ... Read more

‘Thinking Machine’ Speaks Volumes for Better Customer Service Experiences

Replicant -- a tech company providing voice automation solutions for call centers -- is solving staffing and customer experience problems with voice AI technology that can "speak" with customers to ... Read more

Gen Z to Retailers: Sell Us Speed, Simplicity, Touchless Pay Options

Gen Zers do not balk at paying more for sustainable products or from brands that share their social and political views. But without providing convenient payment methods, retailers are conducting ... Read more

New Recipe for Marketing Success: Blend Digital and CX, Mix Well With AI

Different generations value different tools and mediums for interacting with their favorite brands. With so many digital options to choose from, brands must narrow their focus and ensure they are ... Read more

Monday.com’s New Tools Showcase Low-Code/No-Code Trend in CRM

Zoho effective customer journey

How To Build the Most Effective Customer Journey

‘Thinking Machine’ Speaks Volumes for Better Customer Service Experiences

Gen Z using smartphone

Gen Z to Retailers: Sell Us Speed, Simplicity, Touchless Pay Options

New Recipe for Marketing Success: Blend Digital and CX, Mix Well With AI

A Study of Selling

Some businesses are returning to the office and others continue working from anywhere or adopting hybrid strategies. All can benefit ...

An All-Encompassing Approach to Cloud-Based Retail CRM

Delivering a great user experience is the key to building positive customer relationships. However, to achieve this, retailers must not ...

CloudShare, HubSpot Integration Offers Clearer Vision of Product Engagement

B2B software marketers need visibility into how customers and prospects interact with their products so they can improve product experiences.

The CRM Quiz

Software systems come and go. When is it time to re-evaluate your commitments in CRM and how do you know ...

Service Is More Than a Selling Opportunity

Sales and service are tightly related for the simple reason that they center on the newness of a category or ...

Have We Forgotten How To Sell?

Some of the technology that drives modern selling is really helpful, but too much seems aimed at scratching the itch ...

Knowledge Management: The Silent Star of Modern Service

Virtual or hybrid work environments are likely to become standard fixtures for organizations. Knowledge management will play and imperative role, ...

call center

Call Center Conundrums and How To Achieve Meaningful Customer Interactions

With a little planning, customer interactions can be turned into a satisfying and pleasant experience. Here are a few of ...

Oracle Service Empowers Organizational Growth With Automation

Automation is the key to future-proofing a company’s customer service journey. Oracle’s innovative solutions solve two inherent stumbling blocks with ...

Zoho Consolidates Marketing Functions

Zoho Marketing Plus is an attempt to bring things back into focus so that SMBs can do the same things ...

More Stories

CRM Buyer Channels

Call Centers

Advanced Voice Response Tech Leading to Improved CX

NICE Platform Answers Call for Hyper-Personal CX Tools

Call Center Culture Can Make or Break Your Customer Experience

Customer Service

Customer Service

Sink or Swim: 5 E-Commerce Pain Points To Address for Success

Sweetwater's Well-Tuned Marketing Is Music to Shoppers' Ears

How Oracle’s Digital-First Service Drives Sustainable Differentiation

Exclusives

Sports Betting Platforms Gambling With Substandard CX

Metaverse Marketing Offers New Approach To Utilizing Customer Data

Remote Work Transformation Calls for Prioritizing Employee Tech Choices

Expert Advice

How AP Automation Bolsters Supplier and Customer Relationships

Managing Google's Algorithm Updates

4 Tips To Attract a Younger Customer Base

Hot Topics

4 Ways To Build Customer Loyalty Amidst Sky-High Inflation

Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032

Reports Warn of Worsening Warfare From Cyber Criminals in 2022

Marketing

Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box

Consumer Activism Will Steer Brand Focus in 2022

Bots Skew Marketing Analytics, Cost Businesses Millions

SMB

5 Ways Chief Customer Officers Can Drive Net Revenue Retention

Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns

Piecing Together the Supply Chain Puzzle

Spotlight Features

Spotlight Features

Looking for Love Online? Advice To Protect Your Wallet

Digital Clienteling Platform Breathes Life Into Live Commerce

Despite Covid Defections, CES 2022 Show Goes On Live, Virtual

Strategy

More Transparency, Marketing Shifts Can Ease Supply Chain Strain

Spreadsheet Mishigas

The Sustainable Customer

Trends

Digital Skills Front and Center

Build Better Customer Engagement for Bigger Brand Payoffs: Report

Sales Software Vendor Satisfaction Leaders Revealed

Vendors

Tech Real Estate Grab Headed to a Small Town Near You

Dreamforce NYC Was Un-CRM-Like and That's Okay

This Year in CRM