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When shopping for cable/satellite TV or streaming services, what are your top three determiners?
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Have We Forgotten How To Sell?

Some of the technology that drives modern selling is really helpful, but too much seems aimed at scratching the itch ...

Knowledge Management: The Silent Star of Modern Service

Virtual or hybrid work environments are likely to become standard fixtures for organizations. Knowledge management will play and imperative role, ...
call center

Call Center Conundrums and How To Achieve Meaningful Customer Interactions

With a little planning, customer interactions can be turned into a satisfying and pleasant experience. Here are a few of ...

Oracle Service Empowers Organizational Growth With Automation

Automation is the key to future-proofing a company’s customer service journey. Oracle’s innovative solutions solve two inherent stumbling blocks with ...

Zoho Consolidates Marketing Functions

Zoho Marketing Plus is an attempt to bring things back into focus so that SMBs can do the same things ...
Oracle

How Oracle’s Digital-First Service Drives Sustainable Differentiation

Businesses across all industries are competing in the experience economy. The best way to stand out from the competition and ...
sports betting online

Sports Betting Platforms Gambling With Substandard CX

Online gambling is at an all-time high in accessibility and popularity. But many betting app developers are rolling the dice ...
accounts payable

How AP Automation Bolsters Supplier and Customer Relationships

One way retailers can minimize supply issues and strengthen supplier relationships is by automating accounts payable. AP provides a key ...

Digital Skills Front and Center

Research the Rand Corporation did for Salesforce paints a startling picture of how our industry -- actually our world -- ...

Build Better Customer Engagement for Bigger Brand Payoffs: Report

Braze recently released its second annual Customer Engagement Review that combined data from the Braze platform and the results from ...

CRM Buyer Channels