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Where Does Oracle Go From Here?

If you follow a market long enough and if it's a successful marketplace, you notice that some of the companies...

Logical CX Now Vital to Retail Brand Building

A pair of recent studies highlight changing shopper attitudes as the pandemic continues its stranglehold on the supply chain for...

Call Center Culture Can Make or Break Your Customer Experience

Leaf Home built its call center operation to drive potential customers to a cheerful encounter with all the departments to...

Making Sales Safe for Process

A sales process is a set of protocols that an organization uses to conduct selling. One's process needs not be...
customer loyalty

This Digital CX Tool Drives Repeat Customers, No Website Required

Cultivating repeat customers is a critical necessity in the continuing customer shift to mobile-first interactions for a potential product or...

Next Normal, Too Soon?

It isn't just the pandemic that's shifting society; other macro events add an important dimension and all of it...

Sales Cycles and the Slacking of Salesforce

With the recent completion of the Slack acquisition, Salesforce can look forward to improving the quality of the customer-facing business...

How Natural Language Understanding Smartens Customer Interactions

Tapping into natural language understanding technology as part of an overall approach to managing customer relations improves the experience that...

Better CX Through Customer Journey Management

The need for better customer journeys is a challenging goal. Overcoming operational challenges to become more agile in meeting customer...

How Consumers Now Define a Good Customer Experience

The magnitude to which retail stores recover when consumers fully adjust to post-pandemic routines may well hinge on the shopping...

CRM Buyer Channels