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Front page

A Study of Selling

Some businesses are returning to the office and others continue working from anywhere or adopting hybrid strategies. All can benefit from the advantages of intelligent systems, and all of this ... Read more

An All-Encompassing Approach to Cloud-Based Retail CRM

Delivering a great user experience is the key to building positive customer relationships. However, to achieve this, retailers must not be restricted to relying exclusively on CRM tools. Instead, they ... Read more

CloudShare, HubSpot Integration Offers Clearer Vision of Product Engagement

B2B software marketers need visibility into how customers and prospects interact with their products so they can improve product experiences. This integration enhances the streamlining of operations, improves marketing opportunities, ... Read more

The CRM Quiz

Software systems come and go. When is it time to re-evaluate your commitments in CRM and how do you know for sure? This simple quiz is based on my own ... Read more

Service Is More Than a Selling Opportunity

Sales and service are tightly related for the simple reason that they center on the newness of a category or product type and thus neophyte customers. When a product or ... Read more

A Study of Selling

An All-Encompassing Approach to Cloud-Based Retail CRM

CloudShare, HubSpot Integration Offers Clearer Vision of Product Engagement

The CRM Quiz

Service Is More Than a Selling Opportunity

Have We Forgotten How To Sell?

Some of the technology that drives modern selling is really helpful, but too much seems aimed at scratching the itch ...

Knowledge Management: The Silent Star of Modern Service

Virtual or hybrid work environments are likely to become standard fixtures for organizations. Knowledge management will play and imperative role, ...

call center

Call Center Conundrums and How To Achieve Meaningful Customer Interactions

With a little planning, customer interactions can be turned into a satisfying and pleasant experience. Here are a few of ...

Oracle Service Empowers Organizational Growth With Automation

Automation is the key to future-proofing a company’s customer service journey. Oracle’s innovative solutions solve two inherent stumbling blocks with ...

Zoho Consolidates Marketing Functions

Zoho Marketing Plus is an attempt to bring things back into focus so that SMBs can do the same things ...

Oracle

How Oracle’s Digital-First Service Drives Sustainable Differentiation

Businesses across all industries are competing in the experience economy. The best way to stand out from the competition and ...

sports betting online

Sports Betting Platforms Gambling With Substandard CX

Online gambling is at an all-time high in accessibility and popularity. But many betting app developers are rolling the dice ...

accounts payable

How AP Automation Bolsters Supplier and Customer Relationships

One way retailers can minimize supply issues and strengthen supplier relationships is by automating accounts payable. AP provides a key ...

Digital Skills Front and Center

Research the Rand Corporation did for Salesforce paints a startling picture of how our industry -- actually our world -- ...

Build Better Customer Engagement for Bigger Brand Payoffs: Report

Braze recently released its second annual Customer Engagement Review that combined data from the Braze platform and the results from ...

More Stories

CRM Buyer Channels

Call Centers

Advanced Voice Response Tech Leading to Improved CX

NICE Platform Answers Call for Hyper-Personal CX Tools

Call Center Culture Can Make or Break Your Customer Experience

Customer Service

Customer Service

5 Ways Chief Customer Officers Can Drive Net Revenue Retention

More Transparency, Marketing Shifts Can Ease Supply Chain Strain

Better Insights Improve Customer Journeys

Exclusives

Metaverse Marketing Offers New Approach To Utilizing Customer Data

Remote Work Transformation Calls for Prioritizing Employee Tech Choices

How Merchants Can Better Battle Chargebacks and Fraud

Expert Advice

Managing Google's Algorithm Updates

4 Tips To Attract a Younger Customer Base

Piecing Together the Supply Chain Puzzle

Hot Topics

Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032

Reports Warn of Worsening Warfare From Cyber Criminals in 2022

Consumer Activism Will Steer Brand Focus in 2022

Marketing

Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box

Bots Skew Marketing Analytics, Cost Businesses Millions

Belly Up to the Bar With First-Ever Digital Booze Card

SMB

Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns

Practical Ideas To Make Money With Software

Managing the Inevitable Reality of E-Commerce Returns

Spotlight Features

Spotlight Features

Looking for Love Online? Advice To Protect Your Wallet

Digital Clienteling Platform Breathes Life Into Live Commerce

Despite Covid Defections, CES 2022 Show Goes On Live, Virtual

Strategy

Spreadsheet Mishigas

The Sustainable Customer

The Great Upgrade

Trends

Sales Software Vendor Satisfaction Leaders Revealed

Tech Real Estate Grab Headed to a Small Town Near You

The Great Re...tirement

Vendors

Dreamforce NYC Was Un-CRM-Like and That's Okay

This Year in CRM

Freshworks Brings New Tech Stack To Power Startups