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business processes

DevRev Brings New Approach to SaaS Management

DevRev is an API-driven, developer-first CRM platform for product-led SaaS companies that merges customer support conversations and tickets with developer...
customer experience cx

Brands Can Profit From These 5 Customer Experience Trends in 2023

By executing wisely and investing in communication automation and AI services, companies can avoid negative impacts on revenue growth while...
Salesforce Chair, Co-CEO, and Co-Founder, Marc Benioff

Salesforce’s Suitors

Activist investors frequently, but not always, strip a company of its equity, load it with debt, and cast it off,...
customer service agent in a call center

Zoho Desk Pairs People and Bots

Zoho Desk provides impressive agent productivity and happier customers because its "blended conversations" drive solutions and keep waiting times minuscule...
e-commerce shoppping cart

3 Personalization Trends That Will Change E-Commerce in 2023

The baseline of personalization still involves the consumer experience. Staying ahead of the trend is essential to make informed decisions...
business success

CRM in the Era of ‘Peak Tech’

The model for success in CRM always went through first helping customers do right by their customers, but then also...
customer data analysis

CRM in 2023

The need for greater spending control in a tough economy, plus bulging inventories of best-of-breed apps, suggests that 2023 might...
innovation

Iterate, Don’t Fail

Implicit in the failure idea is that you succeed now and then, and it’s only to get to the successes...
cloud computing services and applications

Inflation Triggers Retailers To Reassess SaaS Spending

Until now, retailers have relied heavily on SaaS offerings for their fulfillment systems. But research shows that many retailers are...
business meeting brainstorming new ideas

Time To Bring Back the Corporate Research Lab

Maybe it's time to reinvent the corporate research lab for IT in the 21st century. If Salesforce isn't a good...

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