CRM Buyer - The Essential Guide for CRM System Purchasers

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Brands Can Profit From These 5 Customer Experience Trends in 2023

By executing wisely and investing in communication automation and AI services, companies can avoid negative impacts on revenue growth while improving CX... Read more

Salesforce’s Suitors

Activist investors frequently, but not always, strip a company of its equity, load it with debt, and cast it off, a quivering hulk of a once dynamic company. It's too... Read more

Zoho Desk Pairs People and Bots

Zoho Desk provides impressive agent productivity and happier customers because its "blended conversations" drive solutions and keep waiting times minuscule... Read more

3 Personalization Trends That Will Change E-Commerce in 2023

The baseline of personalization still involves the consumer experience. Staying ahead of the trend is essential to make informed decisions. Expect the following three personalization trends to make an impact... Read more

CRM in the Era of ‘Peak Tech’

The model for success in CRM always went through first helping customers do right by their customers, but then also helping the second generation of customers help their customers in... Read more

customer experience cx

Brands Can Profit From These 5 Customer Experience Trends in 2023

Salesforce Chair, Co-CEO, and Co-Founder, Marc Benioff

Salesforce’s Suitors

customer service agent in a call center

Zoho Desk Pairs People and Bots

e-commerce shoppping cart

3 Personalization Trends That Will Change E-Commerce in 2023

business success

CRM in the Era of ‘Peak Tech’

customer data analysis

CRM in 2023

The need for greater spending control in a tough economy, plus bulging inventories of best-of-breed apps, suggests that 2023 might...

innovation

Iterate, Don’t Fail

Implicit in the failure idea is that you succeed now and then, and it’s only to get to the successes...

cloud computing services and applications

Inflation Triggers Retailers To Reassess SaaS Spending

Until now, retailers have relied heavily on SaaS offerings for their fulfillment systems. But research shows that many retailers are...

business meeting brainstorming new ideas

Time To Bring Back the Corporate Research Lab

Maybe it's time to reinvent the corporate research lab for IT in the 21st century. If Salesforce isn't a good...

contact center team

Playvox Workforce Management Prioritizes Emotional Loyalty

Building emotional loyalty with customers and employees might be the secret to long-term business success. One way a brand can...

corporate boardroom

Elon, Remember Thy Stakeholders

Many employees whose position at Twitter was to take input and register customer concerns are among the recently eliminated jobs...

customer data analysis

For Better CRM Results, Prioritize Pipeline Over Forecast

Quantifying an opportunity to gain the ability to forecast and call a revenue number is largely the sales team's responsibility...

executive decisions

CloudWorld Reevaluated

CloudWorld was a show about the stack and infrastructure, from databases to cloud data centers, as well as the platforms...

Oracle Continues DB Performance Push

How do they do this? That's all I want to know. On Tuesday at CloudWorld, Oracle introduced MySQL HeatWave Lakehouse,...

Oracle headquarters in Austin, Texas

Oracle Alloy Debut

With Oracle Alloy, service providers, integrators, and ISVs working with Oracle Cloud Infrastructure (OCI) can keep workloads in-country and operate...

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CRM Buyer Channels

Call Centers

Playvox Workforce Management Prioritizes Emotional Loyalty

Customer Service

Customer Service

Messaging Key To Meeting Changing CX Preferences

Exclusives

Sweetwater’s Well-Tuned Marketing Is Music to Shoppers’ Ears

Expert Advice

5 Types of Shoppers and What They Want for the Holidays

Hot Topics

VR Platforms Deliver Metaverse-Style Experiences to Online Shopping

Marketing

For Better CRM Results, Prioritize Pipeline Over Forecast

SMB

Why Quality E-Gifts Are Smart Business Decisions

Spotlight Features

Spotlight Features

Robotic Letter Writing Lends a Hand to Personalized Marketing, CRM

Strategy

Time To Bring Back the Corporate Research Lab

Trends

Retail Reality Check: Rewards Programs Do Matter to Consumers

Vendors

CloudWorld Reevaluated