An Illinois consumer says that on Sept. 26 he received a number of text messages on his cellphone from a company named DoNotPay, Inc., attempting to solicit his business. The messages allegedly urged him to sign up for the DoNotPay app, a service chatbot that its maker bills as "The World's First Ro...

Google has taken a step toward controlling spam voice calls on Android devices with a new addition to its phone app. The "Verified Calls" feature will display a caller's name, logo, reason for calling and a verification symbol indicating a business has been verified by Google. The service will initi...

Like a lot of you, last week I watched the congressional testimony from the CEOs of Amazon, Apple, Facebook and Google -- and there were a lot of apparent things that were problematic. One is that there are folks in Congress that likely shouldn't be in Congress, and another is that each company has ...

Twitter had a data security problem last week that might sound trivial. Email addresses, phone numbers, and the last four digits of the credit cards used to buy ads on Twitter were left in browser cache after the transaction, and that cache was not secured. This may seem trivial, but the consequence...

With much of the workforce conducting business from home to escape the pandemic, scammers have revved up their trickery to scare victims into falling for credential harvesting schemes. Two new reports lay bare the new twists digital scammers are putting on old approaches to get you to unwittingly gi...

After two years of litigation, Apple has agreed to pay up to $500 million to settle a class action lawsuit alleging it slowed down older iPhones in order to push consumers into buying its later, more expensive models. The devices covered in the agreement are iPhone 6, 6 Plus, 6s Plus, 7, 7 Plus, an...

If you're a small business owner or a key member of an enterprise executive team, you want your firm to succeed. If you're a customer, you want to be treated well. Those goals are not diametrically opposed, but very often it seems that companies and customers are at cross-purposes. ECT News Network ...

CUSTOMER SERVICE BREAKDOWN

Shield Healthcare: Serving the Poor, Poorly

Sometimes when you tug on the thread of a small customer service failure, you unravel a big skein of much knottier problems. That happened when Shield Healthcare didn't send "Great Aunt Nelly" her shipment of medical supplies on time. There are many people like Nelly in the U.S. -- elderly and disab...

The European Union has launched a probe into how Google and Facebook gather, process, use and monetize data for advertising purposes. The European Commission has begun distributing questionnaires as part of a preliminary investigation into Google's and Facebook's data practices. Facebook and Google ...

A venture between Google and Ascension, one of the largest healthcare providers in the United States, will give the tech giant access to the sensitive medical information of as many as 50 million patients in 21 states. Its venture with Google, called "The Nightingale Project," would enable it to imp...

Capital One Financial Corporation has announced a data breach affecting some 100 million people in the United States and another 6 million in Canada. The FBI arrested the alleged perpetrator of the breach in Seattle. Capital One on July 19 discovered someone had accessed its data stored online and o...

Facebook's plans to mint its own digital coin next year will test the company's consumer credibility. After being savaged for months for its cavalier attitude toward users' privacy, the social network will be asking those same users to trust its new cryptocurrency. The currency, called "Libra," will...

Long an obsession of science fiction writers, "artificial intelligence" in the modern era of fast-paced technological innovation is a term that is as ubiquitous as it is nebulous. For the payments technology industry, however, the term describes advanced analytical technology that has an outsized po...

An advocacy organization formed by cybersecurity professionals has joined the fight for "right to repair" legislation, which would allow consumers and third parties to repair electronic equipment without voiding manufacturers' warranties. Legislators in about 20 states have been working on some form...

How does the quality of customer service delivered by government compare to that of the private sector?
Loading ... Loading ...

CRM Buyer Channels