Archive

Fixing Customer Service Will Require Better Tech

October 18, 2021

This is not good. A new report commissioned by Replicant tells a story of customers frustrated when service fails or is way too slow. That's...

NICE Platform Answers Call for Hyper-Personal CX Tools

October 12, 2021

When a complex need arises, customers expect to be connected to a well-prepared agent who can quickly resolve the situation. That fix must b...

CRM’s Levels of Abstraction

October 7, 2021

There are three levels of abstraction that we can study to derive benefit, and this is abundantly clear in CRM. First there's the object, a ...

Dreamforce Observations

October 1, 2021

Dreamforce saw Salesforce continuing to build out a product offering that in some ways defies description. For the CRM rank and file there w...

Salesforce Is No Longer Just a CRM Company

September 20, 2021

Dreamforce happens this week, emanating from San Francisco and reaching out to the world via the global cloud computing network Salesforce h...

Where Does Oracle Go From Here?

September 16, 2021

If you follow a market long enough and if it's a successful marketplace, you notice that some of the companies in it go through a succession...

Logical CX Now Vital to Retail Brand Building

September 14, 2021

A pair of recent studies highlight changing shopper attitudes as the pandemic continues its stranglehold on the supply chain for most indust...

Lenovo Steps Forward With a Vision To Redefine Personal Computing

September 13, 2021

Last week at Lenovo Tech World 2021, the company announced a vision for a wearable solution that could not only transform how we work, but w...

The Esports Evolution: Out of the Basement, Into Arenas

September 10, 2021

Esports has grown into a major industry that shows no signs of slowing momentum. Indeed, the esports ecosystem is on pace this year to surpa...

TikTok Tops YouTube in Watch Time Among Android Users

September 8, 2021

YouTube has taken a backseat to TikTok when it comes to average engagement with Android users, according to a report from a mobile market wa...

Call Center Culture Can Make or Break Your Customer Experience

September 7, 2021

Leaf Home built its call center operation to drive potential customers to a cheerful encounter with all the departments to which they connec...

E-Learning Platforms: The New Academy for Business Training and Education

September 7, 2021

Organizations are taking advantage of online learning platforms to provide fast and cost-effective knowledge transfer, to and from anywhere ...

Do You Need an MBA Degree for a More Prosperous Future?

September 6, 2021

I recently met a young lady with an education degree who is frustrated that her younger siblings are far more prosperous than she is. She's ...

Making Sales Safe for Process

September 2, 2021

A sales process is a set of protocols that an organization uses to conduct selling. One's process needs not be complex, many organizations s...

Amazon, AWS Trumpet Free Cybersecurity Initiatives

September 1, 2021

Beginning in October, which is Cybersecurity Awareness Month, Amazon will make available to the public the training materials it's developed...

Windows 365 No Deal for Non-Biz Linux Users

August 31, 2021

Microsoft's new Cloud PC with Windows 10/11 service potentially offers a way for some Linux users to sidestep what could be the last barrier...

Kuo Predicts ‘iPhone 13’ Will Support Satellite Calls and Texting

August 31, 2021

The next generation of iPhones expected to be launched in September will include support for satellite communication, according to numerous ...

Tech Weapons We Need To Combat Global Warming

August 30, 2021

What if we applied the military's capacity to build "weapons" to save people from natural disasters? Let's talk about some of the inventions...

Unsupported IoT Devices Are Cyber-Trouble Waiting To Happen

August 27, 2021

Imagine finding out that your neighbor's identity was stolen and their life savings cleaned out by criminals who entered through their 'smar...

This Digital CX Tool Drives Repeat Customers, No Website Required

August 25, 2021

Cultivating repeat customers is a critical necessity in the continuing customer shift to mobile-first interactions for a potential product o...

30 Years Later, the Trajectory of Linux Is Star Bound

August 25, 2021

Today the Linux community is estimated to be 86 million users strong. It has become the backbone of large enterprises and is installed in go...

Study Warns Easy Access to Cloud Apps Putting Business Data at Risk

August 25, 2021

Businesses are flocking to software-as-a-service applications as a means to improve the efficiency of their operations and the productivity ...

Protecting the Power Grid: Building Resiliency Into Essential Systems

August 24, 2021

Disruptions to power grid systems can have devastating effects. Despite the fact that consistent electric power has been a basic human need ...

Happy 30th Anniversary Linux! How We Got To Know Ya

August 23, 2021

August 25 marks the 30th anniversary of the release of a free computer operating system that revolutionized nearly every industry and helped...

The Irony of Facebook’s VR Collaboration Debacle

August 23, 2021

To fix the problem Facebook is trying to solve requires — and this is where the irony comes in — a social network, which Facebook’s co...

The Endless Possibilities of Robotic Process Automation

August 20, 2021

With more amounts of data to manage, organize, and make sense of, robotic processes are becoming increasingly valuable to businesses seeking...

Next Normal, Too Soon?

August 18, 2021

It isn't just the pandemic that's shifting society; other macro events add an important dimension and all of it influences the direction of...

$600 Million Hacker Offered Job, Bug Bounty

August 18, 2021

The hacker who stole US$600 million in tokens from a cryptocurrency platform last week has been offered a security job by the platform. Most...

30 Years of Linux History Told via Distros

August 17, 2021

Linux entered the world of technology with little more than a kernel to call its own. That was the intent of a young computer science studen...

Tesla Autopilot Probe Opened by US Highway Safety Agency

August 17, 2021

The probe, to be conducted by the NHTSA's Office of Defects Investigation, will evaluate the Autopilot systems in Tesla Models Y, X, S, and ...

Autonomous Driving’s Missing Link

August 16, 2021

Autonomous driving now forms the core of most of the efforts to create autonomous robotics. However, up until now there's been one rarely ta...

MakuluLinux Shifts Designs for a Better Linux Experience

August 13, 2021

MakuluLinux Shift is a well-designed Linux distro that blends several mainstream design concepts with performance features not found elsewhe...


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