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How to Rebuild Trust After E-Commerce Blunders

One of the big marketing decisions confronting e-commerce vendors today is whether current performance is good enough. Online vendors need to consider their customers' shopping experience in order to assess existing barriers to stronger shopper responsiveness to digital storefronts. For retailers who drop the ball with errors such as inaccurate product feeds and promised products that never arrive, it's redo time....

EXCLUSIVE INTERVIEW

RightNow CEO Greg Gianforte on Space, Time and CRM

March 1, 2004

Bozeman, Montana-based RightNow Technologies is a major player in the on-demand CRM space. In an interview with CRM Buyer, RightNow CEO Greg Gianforte explained that unlike hosted CRM leader salesforce.com, which has its roots in sales force automation, RightNow focuses primarily on customer service...

BEST OF ECT NEWS

Salesforce.com President Jim Steele: Why ‘No Software’ Is Good Business

February 16, 2004

Jim Steele, president of worldwide operations at on-demand CRM provider salesforce.com, joined the company in October 2002 after a two-year stint as executive vice president of worldwide sales at Ariba. CRM Buyer caught up with Steele at salesforce.com's San Francisco headquarters earlier this month...

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CRM Buyer Channels

Call Centers

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Customer Service

Customer Service

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Expert Advice

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Marketing

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Spotlight Features

Spotlight Features

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Strategy

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Trends

How AI Is Changing Sales Teams Without Replacing Reps

Vendors

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