Enterprise Apps

Siebel Systems, a leading provider of business applications software, today announced new enhancements in its comprehensive CRM suite for the energy industry, Siebel Energy 7.7, that further enhances its capabilities. The enhancements include functionality that enables energy and utility service pro...

The U.S. Federal Aviation Administration (FAA) selected Oracle Database 10g and Oracle 10g Spatial to create precise electronic maps of the skies. These complex geographic information systems provide pilots with instrument flight procedures to help them safely navigate airspace. Aviation System Stan...

Sales and marketing departments are under increasing pressure to produce stellar results while creating cost and process efficiencies. That pressure, along with a desire to cultivate and retain business, has fed demand for a multitude of CRM solutions. If you can fully understand your customers and ...

Maine isn't normally considered a hotbed for emerging-technology entrepreneurialism. Yet that's where IntelliCare, a healthcare call center outsourcing company, started in 1997. By 1999, the company had put its Yankee pragmatism to work to create a distributed networking model for telephonic nursing...

With facilities in 25 states and the District of Columbia, Beverly Enterprises is among the largest providers of eldercare in the U.S. Through its Beverly Healthcare division, it provides 367 skilled nursing homes and 19 assisted living facilities. Ninety of its facilities have Alzheimer's Disease c...

It's the petroleum supply chain that gets your gas to the pumps. Like any supply chain, it has the same source, create and deliver model. But unlike others, the petroleum business involves huge amounts of liquid of varying grades that must be contained and transported to highly involved and interdep...

What do the most successful CRM implementations have in common? In a global survey designed to find out, IBM Business Consulting Services (BCS) learned that the factors that most impact a project's success are not necessarily the obvious, big-ticket items. The survey, which identified the 16 most cr...

About three weeks ago, Oracle issued a security alert describing multiple SQL injection vulnerabilities in its E-Business Suite 11i and Applications 11.0. The alert carried the company's highest severity rating, which it associates with a flaw that is "high risk and requires little specialized knowl...

EmergeCore Networks announced Thursday that it is shipping a CRM upgrade for its "IT in a Box IT-100" network appliance. The upgrade is free for existing owners of the IT 100, while new purchasers of the IT 100 or future IT in a Box models will also get the CRM software gratis. About the size and sh...

The first week of the U.S. Department of Justice (DOJ) trial against Oracle's US$7.7 billion hostile takeover attempt of PeopleSoft has proven to be as much a high-stakes poker game as the enterprise software market in which the two compete. Oracle opened its case with the previously undisclosed Mic...

SAP announced on Wednesday that global brand leader PepsiCo has selected mySAP Business Suite as the primary business platform for unifying its operations, standardizing business processes and increasing efficiency across its divisions. The US$27 billion convenience food and beverage company produce...

Revelations during the U.S. Department of Justice (DOJ) lawsuit to block Oracle's hostile takeover of PeopleSoft have caused the world's biggest maker of enterprise software to declare it is not for sale. As part of a willingness to cooperate with the DOJ's case against the merger, Germany-based SAP...

Drugstore.com, an online provider of personal care, beauty, health, wellness, vision and pharmacy products, is turning to Kewill Solutions North America to meet its soaring shipping needs. Kewill Solutions North America is the shipping management division of Kewill Systems, an international company ...

Without hiking license fees, Microsoft will roll out its next upgrade to Microsoft CRM software in August, the company announced Tuesday. The new version, Microsoft CRM 1.2, will have several key improvements, including closer integration with Microsoft Office 2003, a new mobile component, reporting...

A drive to improve citizen services is part of a long-term push by the U.S. government to be more responsive to taxpayer needs and to diminish its unresponsive, bureaucratic image. Most recently, the U.S. Census Bureau revealed it has turned to a hosted-CRM solution from RightNow Technologies to inc...