Enterprise Apps for CRM and Business Operations

Siebel Ships First Two New Vertical Apps

May 20, 2004

Just a month after announcing it would introduce 23 vertical industry solutions, Siebel Systems shipped the first two this week. Overall, the company's vertical CRM product line is designed to improve functionality, business processes, integration and analytics while reducing corporate customers' to...

CONFERENCE ROUNDUP

SAP's New Mandate: Simplicity

May 18, 2004

SAP's Sapphire user conference in New Orleans kicked off last week with a keynote by SAP chief executive Henning Kagermann, who called for more efforts to streamline the company's applications and bolster Web services adoption. Those twin themes were echoed frequently throughout the week in conferen...

Witness Takes Bird's-Eye View of Contact Center

May 14, 2004

Customer-service managers are always looking for ways to boost agent productivity by shaving seconds off calls and increasing upsell rates. Indeed, if there were a customer-service crystal ball that could search through all customer interactions and spot future trends, visualizing patterns and notin...

CONFERENCE PREVIEW

SAP's Sapphire Conference Kicks Off

May 11, 2004

About 7,500 C-level and senior executives from midsize to large companies are gathering this week to attend SAP's annual Sapphire conference in New Orleans, Louisiana. Attendees -- some of whom are coming from as far away as Europe and Asia -- will have the opportunity to network with peers, learn a...