Enterprise Apps

Oracle will enter a Delaware court this week to request an order for dissolution of PeopleSoft's customer assurance program and poison pill. "The poison pill is designed to make it more difficult for Oracle to take over the organization. The customer assurance program is designed to compensate custo...

For companies that don't rank among the Fortune 500, an incremental approach to CRM often feels most comfortable. These smaller companies get their feet wet with sales force automation software or call center and customer care solutions. They build or buy these applications to handle discrete parts ...

A little more than a week ago, JPMorgan Chase withdrew from a seven-year, $5 billion Internet technology outsourcing agreement it inked in 2002 with IBM. It decided to pull IT inside. However, this decision represents an anomaly in the outsourcing industry.

A week ago the U.S. District Court in San Francisco decided for Oracle in the antitrust case brought by the U.S. government, giving the software firm more hope that it can complete its hostile acquisition of PeopleSoft. "The Department of Justice may want to appeal it, but I don't think they're goin...

SugarCRM, developer of Sugar Sales commercial open source customer relationship management (CRM) application built on pure LAMP (Linux, Apache, MySQL, PHP) environments, has the release of Sugar Sales Professional. Incorporating Sugar Sales 1.5, a new distribution that also debuted last Thursday, Su...

Many people consider order management the heart of any enterprise resource planning (ERP) system. It's heresy in many manufacturing companies even to talk of changing from a home-grown order-management system to an outside ERP system. One world-class distributor is an example of one reason why. It h...

Siemens Business Services, SAP and Intel have announced a new radio frequency identification product. Privacy experts, however, continue to express concern about the technology. The new product allows suppliers to comply with demands from Wal-Mart, Target and German retailer Metro that they attach R...

Not satisfied to be slowpokes in sales and customer service, the life insurance industry has continued to invest in customer relationship management (CRM) technology even as others have shied away from making capital expenditures in the current economy. No matter the market's misery, these insurance...

As investors awaited a ruling in the antitrust suit of PeopleSoft against hostile takeover bidder Oracle, rumors circulated that a white knight bidder may emerge, kicking Oracle and its persistent pursuit of PeopleSoft to the curb. Among the rumored third bidders are IBM, Microsoft, and the German f...

Best Buy Co. has announced the rollout of an electronic product code (EPC) strategy designed to increase its supply chain efficiency over the next several years. The company yesterday said it plans to leverage radio frequency identification (RFID) technology to drive the change. RFID allows retailer...

Sonopress, part of the Bertelsmann's service division of Arvato, has announced the launch of a new service designed to support the need for ever-increasing creativity and flexibility in the entertainment industry and to help core businesses expand more efficiently. The new Games Task Force (GTF) is ...

Oracle today announced release of the latest version of its sales-side customer relationship management (CRM) applications designed to help companies grow revenue by paving the way for effective enterprise selling. The new versions of Oracle Sales, Oracle Marketing, Oracle Partner Relationship Manag...

Internet automotive marketing services company Autobytel today announced that it has signed an agreement to provide a national online customer referral program for the Asbury Automotive Group, the fourth-largest auto retailer in the nation. The agreement, which encompasses all 139 of Asbury's franch...

Blue Cross Blue Shield of Arizona has chosen Resolution EBS's Centrifuge business rules management platform as part of a plan to automate and streamline its current business practices. Blue Cross Blue Shield of Arizona "is always looking for ways to increase customer satisfaction and reduce administ...

StayinFront, a global provider of enterprise-wide customer relationship management (CRM) applications, decision support tools and e-business systems, today announced that Endo Pharmaceuticals, a fully integrated pharmaceutical company with market leadership in pain management, will expand use of the...