Articles by

Turbulent economic headwinds and unpredictable customer behavior have put immense pressure on customer experience teams. Many are asked to do more with less at a time when customers expect the absolute most from their vendors As a result, many organizations are looking to adapt or expand the tools that support the teams looking after their most imp...

HP last week, at its Amplify Partner Conference in Chicago, unveiled several new laptops with a focus on productivity, along with a few peripherals, including printers and genuinely wireless headphones However, the Amplify event was not only about new products. There was an emphasis on HP's environmental commitment and the company's position that 8...

Online raiders are stealing IP addresses and converting them to cash by selling them to so-called proxyware services Malicious actors are planting proxyware on computers without the owner's knowledge, then selling the unit's IP address to a proxyware service, making as much as US$10 a month for every compromised device, the threat research team at ...

Microsoft last week announced that, just as it did with .NET years ago, it will be putting generative AI into everything, including security Back in the .NET days, I joked that Microsoft was so over the top with .Net that the bathrooms were renamed Men.net and Women.net. Many of those efforts didn't make a ton of sense. However, given that generati...

Is it worth exposing your personal data in return for the convenience of using pet apps on your smartphone? Pet apps leaking your sensitive information has probably not been a mindful topic for you. But it may be now, thanks to two recent studies presented at the 2022 IEEE European Symposium on Security and Privacy Workshops conference....

I've been searching for an explanation of what's going on out there in economics, technology, and business for a while -- heck, all of my professional life Sometimes, like roughly the time between the last banking fiasco and the epidemic, there's not much to report. It's status quo, and everything seems to move along....

The telehealth age of medical care is gaining momentum even as online medical services strive to overcome barriers to expanded services What began as online pharmacies and e-commerce vendors selling health care products and medical consultations became established alternatives in the throes of the pandemic....

Tax fraud schemes in 2022 netted scammers $5.7 billion, more than twice the amount of the previous year, according to the Internal Revenue Service, and there doesn't appear to be any letup in sight While scams may be on the rise, the good news is that the core tactics used by fraudsters remain basically unchanged, which means that by understanding ...

Retailers are conducting business this year with an optimistic eye on future-proofing their business as they navigate a rising sea of mixed market signals Tight consumer budgets amid flooding inflation and floating inventory suggest strategies that push tempered optimism amid two predicted top risks to retailers: falling behind on technology and st...

A strong credential solution that promises cost savings for enterprises and better privacy for users was announced Monday by AU10TIX, an Israeli identity verification and management company The firm stated it's working with Microsoft on Reusable ID, a technology that uses verifiable credentials to enable enterprises to simplify and accelerate ongoi...

The issue of cyberbullying has gained significant attention in recent years due to the widespread use of the internet and social media platforms in particular Cyberbullying is classically defined as the use of electronic communication to bully, harass, or intimidate another person. It can have severe consequences for the victim's mental health and ...

The Linux Foundation (LF), one of the primary driving forces behind the continuing growth of open-source technology, is turning its attention to developing a better metaverse and creating a living digital record of the physical world In December, LF announced the Open Metaverse Foundation (OMF) with a mission to provide a collaboration space for di...

Nvidia's GTC conference is over, but if you want to see what's coming with AI, including generative AI like ChatGPT, robotics, autonomous electric cars, and the metaverse, watching the keynote by CEO Jensen Huang is worth it A great deal of Nvidia's success comes from its work on the metaverse, which comes at a time when Facebook, which changed its...

In today's ever-changing e-commerce landscape, small businesses need the latest tools to remain competitive A partnership between Worldpay from FIS and GoDaddy allows small businesses to sell and accept payments from online marketplaces to social media. The payments deal announced earlier this month solves a money issue choking business transactio...

Online therapy is a booming industry, and now AI-powered chatbots are starting to roll into the territory The recent arrival of ChatGPT and its enhanced language ability to deal with human interaction might soon be a revolutionary alternative to divulging your darkest mental health issues to a human therapist....

Google opened up its ChatGPT competitor Bard to the public in the United States and the United Kingdom Tuesday, although access will require getting on a waitlist "Today we're starting to open access to Bard, an early experiment that lets you collaborate with generative AI," Google Vice President for Product Sissie Hsiao and Vice President for Rese...

NTT Research, a branch of conglomerate parent firm NTT, last week announced that it would expand the size of its optical research center by 2023 During its Upgrade 2023 event, the company's technical user, customer, and partner conference in San Francisco, NTT proffered an expansive view of how it believes networking infrastructure must change. NTT...

Artificial intelligence and ChatGPT promise to revolutionize customer service automation, but is that what customers really want? What if AI in the CRM stack leads to dissatisfied B2B customers fleeing for better treatment? A recent study by Fusion Connect, a global managed communication service provider, revealed that 90% of businesses are willing...

Microsoft did last Thursday what we expected it to do next year by putting generative AI called Copilot into Microsoft 365. This technology is potentially as big a game changer for office productivity as Microsoft Office initially was Let's talk about the effect of Copilot this week. Then we'll close with my Product of the Week, a new laptop from H...

It is time to tackle the growing problem of removing your personal data from uncontrolled online displays, and there are solutions within your grasp Let's face some hard-core facts about life online. We spend a tremendous amount of time with our electronic devices connected to the internet. Websites track our activities, and mobile apps go everywhe...