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Dealing with supply chain breakdowns and product delivery logistics is a worsening problem, especially for e-commerce retailers. But physical store merchants are also heavily impacted Solving the growing supply chain problem involves getting non-tech-savvy merchants and shippers to adopt the latest tech-based software platforms. Otherwise, the need...
Over at the E-Commerce Times, my friend John Mello published a piece on the broad price drops and causes for them as reported by Adobe The market has contracted, and vendors in various industries are dropping prices, so the relative cost of their products falls below others. This strategy potentially increases demand so they can, often at a loss, r...
The U.S. Department of Justice has another feather in its cyberwarfare cap after taking down the cybercrime network of Turla, a criminal gang linked to Russia called one of the world's most sophisticated cyber-espionage groups Federal officials on Tuesday announced that cybersecurity and intelligence agencies from all Five Eyes member nations have ...
Salesforce's Tableau held its user conference in Las Vegas this week, where it made several announcements designed to improve performance and usability. It also announced a ChatGPT version, Tableau GPT, and Tableau Pulse, analytics personalized to user needs I saw the demos and heard the keynotes from my perch near Boston, and I've decided to let o...
During my two dozen years of writing about open source and reviewing hundreds of Linux distributions, I have developed a keen interest in Linux offerings that break out of the traditional Linux operating system molds. More often than not, the most interesting and innovative Linux versions are in a growing category of independent distros Two example...
Holy deflation! For the eighth month in a row, online prices have declined, according to the Adobe Digital Price Index, which analyzes one trillion visits to online retail sites and more than 100 million SKUs The index for April, released on Tuesday, showed a year-over-year decline in online prices of 1.8% and a month-over-month drop of 0.7%....
A survey of 1,600 chief information security officers found that more than two-thirds of them (68%) expect a "material cyberattack" on their organizations in the next 12 months The survey, which is the basis of the annual "Voice of the CISO Report" by Proofpoint, an enterprise security company, showed a pronounced shift in attitude among the securi...
Like a persistent piece of malware that your antivirus product just can't seem to eradicate, the annual RSA cybersecurity conference was back with a vengeance this year. But while the malware example is inherently malicious, the industry event seemed to be bustling with goodwill and a positive message for the cybersecurity industry, starting with its theme for the year: "Stronger together."
Calix is a leading provider of broadband communication access systems and software that helps broadband service providers (BSPs) offer internet-related services to homeowners, renters, and businesses The company, founded in 1999 and based in San Jose, Calif., offers cloud, software platforms, systems, and services to BSPs and has embraced an innova...
I was on a call with Broadcom last week. A representative from a bank was also on the call and talked about how their use of a mainframe computer was connected to their commitment to security, reliability, and availability for their customers. In an earlier IBM call with some banks, they all indicated that their use of the mainframe helped them make better decisions, as well...
Despite recent high-profile tech industry layoffs, demand for cybersecurity professionals remains high yet unfilled. With so many tech industry workers looking for their next job, why aren't these displaced workers being recruited? The answer might be found by better matching less likely candidates to retrain as cybersecurity techs. Demand for cybe...
Tidio is a new AI tool that claims to do near miracles for any business owner by automating their customer service, boosting conversion rates, and improving overall efficiency with the help of artificial intelligence If you are familiar with CRM platforms or occasionally browse product catalogs for customer experience (CX) boosting software, Tidio ...
Battery replacements in electric cars are rare, and most replacements occur during the life of the vehicle's warranty, concluded a recent study by Recurrent Motors, a provider of battery health reports and range projections for used electric cars Based on a sample of 15,000 cars, Recurrent researcher Liz Najman found that only 225 cars (1.5%) had t...
A new generation of clickbait websites populated with content written by AI software is on the way, according to a report released Monday by researchers at NewsGuard, a provider of news and information website ratings The report identified 49 websites in seven languages that appear to be entirely or mostly generated by artificial intelligence langu...
This year, for the first time in history, global e-commerce will account for over a fifth of all retail sales. But 2023 will also bring another less auspicious milestone: chargeback fraud will cost merchants an estimated US$125 billion globally -- a gargantuan sum that will eat into digital sellers' razor-thin margins Illegitimate chargebacks -- al...
Canonical on April 20 released Ubuntu 23.04, aka Lunar Lobster, with a new installer, Active Directory login, and gaming performance to enhance Ubuntu Desktop for work and play This latest release is significant for enterprise users and consumers alike for several key reasons. For enterprises, it steps up deployment and customization at scale, and ...
Last week I said goodbye to my 2019 Jaguar I-Pace electric car, and it is with mixed emotions I write this column as a result On the positive side, I enjoyed this car more than any other car I've driven, and I've driven many cars, including exotics. But the death of my I-Pace showcases several ongoing problems with electric vehicles that still exis...
Oracle has waxed and waned over the years about the benefits accrued using an integrated suite of applications instead of opening up to a slew of best-of-breed apps. They're back now, peddling the idea of a unified suite in marketing. Recently, EVP Rob Tarkoff went so far as to say that "best of breed has jumped the shark." I've been skeptical of s...
Web3 development, built around blockchain technology, a fertile ground for growing non-fungible tokens (NFTs), is poised to impact innovations for e-commerce transactions without cryptocurrency use For starters, Nike and Starbucks have shifted their customer loyalty programs to Web3. Although they do not designate the rewards they offer as NFTs, th...
For years the security industry has stressed the importance of strong passwords. Some recent research from Home Security Heroes starkly shows the value of that advice Using artificial intelligence, the crew at the home security information and reviews website cracked passwords in the four- to seven-character range either instantly or in a matter of...

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