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When I joined IBM in the 1980s, they assigned me the task of helping create what eventually became one of the very first CRM applications. Like most at that time, I had to work with MIS (now called IT), and the result was dreadful. Instead of the app making things easier by automating many repetitive manual tasks, it required more labor, was incredibly annoying to use, and showcased a disconnect between what I thought I'd asked for and what MIS delivered...

If you're asking, "What is an SBOM?" you'll need to catch up fast. A software bill of materials is the first line of defense against software vulnerabilities that can lie in wait, like unlocked back doors into your network, ready to let in hackers An SBOM, like any bill of materials, lists the components of the finished product, so in case of troub...

Qualcomm has aggressively developed and integrated generative AI capabilities across its extensive semiconductor line for the past few years. For those few people who have been entirely off the information grid, AI uses intelligent algorithms to produce new and original material, such as photographs, images, movies, and music, based on data already present...

In general, CRM is for managing a company's relationships and interactions with existing and prospective customers. Its goal is to improve relationships by helping a business stay connected to its customers, streamline processes, and improve profitability However, not all customer relationship management platforms are created equal, and many busine...

A new report from a human resources analytics firm found that artificial intelligence threatens to replace a disproportionate number of jobs typically held by women According to researchers at Revelio Labs, their findings reflect social biases that have funneled women into roles ripe for AI replacement, such as administrative assistants and secreta...

As I occasionally do, lately, I was racking my brain for a fun Linux flight of fancy to take us on. Many pixels have been spilled on the subject of "Linux," or even just desktop Linux, with many more sure to follow. Even so, I strive for a unique perspective That's when I realized that the reason it's so challenging to think of something novel to s...

Many technology leaders agree that while AI could be hugely beneficial to humans, it could also be misused or, through negligence, terminally damage humanity. But looking to governments to address this problem without guidance would be foolish given that politicians often don't even understand the technology they've used for years, let alone something that just made it to market...

Every six months or so, I re-evaluate the configuration of my home office workstation for improvements and enhancements. Admittedly, my specific requirements skew to the higher end of what the typical home office worker needs. I conduct a video podcast every week and need simultaneous and convenient access to both my MacBook Pro and Dell minitower ...

Amazon is adding age verification to its palm-based Amazon One identity offering The company on Monday announced that the age-verification feature is being rolled out at Coors Field, home of the Colorado Rockies Major League Baseball club....

As a testament to the expanded use of open-source technology across all industries, 75% of application code bases use open-source code. This adoption is particularly prolific in the software supply chain, where attacks have soared 742% since 2020 A significant portion of the focus for the Red Hat Software Summit held this week in Boston are three c...

With today's economic environment driving consumers into money-saving mode, e-commerce retailers must double down on targeted communications to ensure their mobile content is as personalized as possible without underestimating the power of a single inappropriate or misaligned message Mobile engagement platform Vibes and Industry Dive surveyed a bro...

Since OpenAI introduced ChatGPT, privacy advocates have warned consumers about the potential threat to privacy posed by generative AI apps. The arrival of a ChatGPT app in the Apple App Store has ignited a fresh round of caution "[B]efore you jump headfirst into the app, beware of getting too personal with the bot and putting your privacy at risk,"...

Industry research suggests that around 96% of consumers find shoppable videos a desirable e-commerce feature that helps make purchasing decisions easier. On the sell side, 72% of businesses report that video improved customer conversion rates With that degree of consumer and business interest in a new approach to online retail shopping, AiBUY hopes...

If you look ahead on the roadmap to 2024, some impressive parts are coming from AMD, Intel, and Qualcomm, targeting your PC that will change dramatically how these machines work This period is when hardware tries to catch up with the generative AI trend, and our PCs, tablets, and smartphones get smarter. But the real battle will be on PC CPUs which...

Retail market watchers may soon refer to the growing popularity of this sales strategy trend as "the year of subscription sales." Subscription sales have been a marketing strategy for several years. It continues to garner much attention, according to Derrick Herbst, director of business strategies at e-commerce B2B e-commerce platform Conga....

Let's get something straight: if someone had time traveled to 1995 and told me that AMD might be able to "save" the laptop market from Apple with their chips in 2023, I would have immediately asked them how many drinks they had consumed After all, the late 1990s was a far different time and space for the PC industry. Intel was the undisputed king o...

The uniquely functional case, all-day batteries, and advanced features give you every reason to buy the HP Poly Voyager Free 60 series wireless earbuds if you travel for business or spend time working tethered to computers and smartphones Enterprise workers in an office setting are the ideal users of these high-end and specially-designed earbuds. R...

Google has begun taking pre-orders for its first foldable phone with an eye toward shipping the gadget in June The Pixel Fold will sell for US$1,799, the same price as its chief competitor, the Samsung Galaxy Fold 4....

Today's e-commerce ecosystem is rapidly shifting, leaving retailers on uneasy ground. Consumer online spending habits and patterns have transformed due to rising inflation, cost of living hikes, and high energy prices. Consumers continue to reevaluate their shopping habits, while retailers hedge bets against the cost of doing business and need to expand services...

Telly, a company started by Pluto TV co-founder Ilya Pozin, on Monday announced it's offering 500,000 55-inch 4K TVs free to the public as part of a business model that has advertisers pick up the tab for a consumer's entertainment upgrade At the center of the model, which has been in the works for two years, is a dual-screen smart TV developed by ...