Articles by Jack M. Germain

Health care, at its core, is a business operation that delivers health and wellness solutions. But its differences should not exclude the type of health tech advances experienced elsewhere, according to Josh Builder, chief technology officer of Signify Health Some critics note that nonprofit providers dominate large segments of the health care indu...

Cybercriminals are coming to an e-commerce platform you probably use, as online retailers are now the industry most targeted for web attacks Cloud security firm Akamai Technologies on Tuesday released its latest State of the Internet series report spotlighting the increasing number and variety of attacks on the e-commerce sector....

The developer of Ubuntu Linux and related cloud technologies is making it easier for organizations to modernize small-scale, legacy IT estates and transition from proprietary to open-source solutions Canonical on Tuesday announced the expansion of its commercial OpenStack offering to small-scale cloud environments with project Sunbeam. This extensi...

Since ChatGPT took the world by storm this year, other forms of AI creeping into popularity seem to have been slightly forgotten. However, AI and automation capabilities will become even more essential in retail McKinsey in 2017 found that only 20% of organizations reported using AI in their businesses, but by 2022, that amount more than doubled. T...

Two gaming and ad industry innovators are collaborating on a website that helps women gain prominence in the gaming, advertising, and tech industries In honor of International Women's Day, which took place on March 8, audience intelligence platform NumberEight and in-game audio pioneer Odeeo on April 4 announced the launch of Women Don't Play, a we...

In general, CRM is for managing a company's relationships and interactions with existing and prospective customers. Its goal is to improve relationships by helping a business stay connected to its customers, streamline processes, and improve profitability However, not all customer relationship management platforms are created equal, and many busine...

As a testament to the expanded use of open-source technology across all industries, 75% of application code bases use open-source code. This adoption is particularly prolific in the software supply chain, where attacks have soared 742% since 2020 A significant portion of the focus for the Red Hat Software Summit held this week in Boston are three c...

With today's economic environment driving consumers into money-saving mode, e-commerce retailers must double down on targeted communications to ensure their mobile content is as personalized as possible without underestimating the power of a single inappropriate or misaligned message Mobile engagement platform Vibes and Industry Dive surveyed a bro...

Industry research suggests that around 96% of consumers find shoppable videos a desirable e-commerce feature that helps make purchasing decisions easier. On the sell side, 72% of businesses report that video improved customer conversion rates With that degree of consumer and business interest in a new approach to online retail shopping, AiBUY hopes...

Retail market watchers may soon refer to the growing popularity of this sales strategy trend as "the year of subscription sales." Subscription sales have been a marketing strategy for several years. It continues to garner much attention, according to Derrick Herbst, director of business strategies at e-commerce B2B e-commerce platform Conga....

The uniquely functional case, all-day batteries, and advanced features give you every reason to buy the HP Poly Voyager Free 60 series wireless earbuds if you travel for business or spend time working tethered to computers and smartphones Enterprise workers in an office setting are the ideal users of these high-end and specially-designed earbuds. R...

Dealing with supply chain breakdowns and product delivery logistics is a worsening problem, especially for e-commerce retailers. But physical store merchants are also heavily impacted Solving the growing supply chain problem involves getting non-tech-savvy merchants and shippers to adopt the latest tech-based software platforms. Otherwise, the need...

The U.S. Department of Justice has another feather in its cyberwarfare cap after taking down the cybercrime network of Turla, a criminal gang linked to Russia called one of the world's most sophisticated cyber-espionage groups Federal officials on Tuesday announced that cybersecurity and intelligence agencies from all Five Eyes member nations have ...

During my two dozen years of writing about open source and reviewing hundreds of Linux distributions, I have developed a keen interest in Linux offerings that break out of the traditional Linux operating system molds. More often than not, the most interesting and innovative Linux versions are in a growing category of independent distros Two example...

Despite recent high-profile tech industry layoffs, demand for cybersecurity professionals remains high yet unfilled. With so many tech industry workers looking for their next job, why aren't these displaced workers being recruited? The answer might be found by better matching less likely candidates to retrain as cybersecurity techs. Demand for cybe...

Tidio is a new AI tool that claims to do near miracles for any business owner by automating their customer service, boosting conversion rates, and improving overall efficiency with the help of artificial intelligence If you are familiar with CRM platforms or occasionally browse product catalogs for customer experience (CX) boosting software, Tidio ...

Canonical on April 20 released Ubuntu 23.04, aka Lunar Lobster, with a new installer, Active Directory login, and gaming performance to enhance Ubuntu Desktop for work and play This latest release is significant for enterprise users and consumers alike for several key reasons. For enterprises, it steps up deployment and customization at scale, and ...

Web3 development, built around blockchain technology, a fertile ground for growing non-fungible tokens (NFTs), is poised to impact innovations for e-commerce transactions without cryptocurrency use For starters, Nike and Starbucks have shifted their customer loyalty programs to Web3. Although they do not designate the rewards they offer as NFTs, th...

Operating a successful selling outlet on Amazon's massive marketplace entails hurdles that even some seasoned retailers have never encountered. The key to a rewarding seller experience is avoiding internal roadblocks One of the biggest hurdles for business sellers on Amazon right now is complying with the online retail giant's multiple selling opti...

New cyber research connects the infamous North Korea-aligned Lazarus Group behind the Linux malware attack called Operation DreamJob to the 3CX supply-chain attack In the company's April 20 Live Security cyber report, ESET researchers announced a connection between the Lazarus Group and expanded attacks now targeting the Linux OS. The attacks are p...