Articles by Jack M. Germain

Retailers and organizations striving to implement enhanced automation processes to meet customer demands might find competitive business advantages in using artificial intelligence (AI) to create conversational customer experiences (CX) A Gartner survey released last year revealed that 80% of executives believe they can apply automation to any busi...

Sooner or later, small-to-medium-size businesses (SMBs) engaging the e-commerce market and looking to grow must buy into a more workable solution for the demanding customer experience (CX) Smaller enterprises often discover they are priced out of typical CRM platforms' high-tech, big feature offerings. Mikel Lindsaar, founder and CEO of StoreConnec...

Mainstream consumers typically do not know the Linux operating system powers their email service, favorite websites, television sets, and even their mobile phones and computers in some cases. Now, Wind River Linux is making inroads into the operation of electric-powered cars The commercial embedded Linux developer, headquartered in Alameda, Calif.,

Great hardware performance can sometimes be found in small devices. AnkerWork hits that mark with its PowerConf C300 Webcam Primarily aimed at business users, this webcam is a solid replacement for the stock camera on typical laptops. Its dual stereo microphones and impressive low-light capabilities make this Zoom Certified conferencing tool a usef...

SMS, or short message service, is an aging technology that still thrives as one of the most successful mobile marketing channels. It is immediate and has the instant attention of more than 70% of consumers who sign up to receive texts from businesses they favor However, the timing of marketers' messages plays a crucial role in engagement rates. Vib...

Artificial intelligence (AI) is now part of our daily lives thanks to smart assistants, self-driving cars, recommended products on e-commerce sites, and the rapid adoption of ChatGPT Within business circles, interest is growing in predicting and personalizing marketing to garner better sales forecasting and competitive intelligence....

The Noorio B310 security camera has two features you will not find with most outdoor security cams -- dependable local storage and a built-in floodlight This combination makes the Noorio B310 the perfect solution to safeguard your home's outdoor boundaries. It is loaded with state-of-the-art features and advanced technology to make this device a ga...

Sink or swim is what today's e-commerce game is all about, according to AI-powered e-commerce search platform GroupBy. The firm plans to offer marketers and retailers a lifeline to stay afloat GroupBy on Thursday will conduct an online panel presentation to bridge the gap between consumers and merchants....

A growing concern among merchants is their ability to meet new payment card industry (PCI) security standards as early as next March. Failure to complete the upgrade within one year could cost them penalties from $5,000 to $100,000 or more The Payment Card Industry Security Standards Council (PCI SSC) develops the Payment Card Industry Data Securit...

Medical students, health care workers, and even physicians are increasingly using mobile apps in greater numbers to sharpen their medical knowledge. One such medical science learning app challenges users to compete for cash prizes by earning high scores in gamified approaches to motivate their medical skills development This developing trend in EdT...

Looney Tunables is no laughing matter. This Linux vulnerability poses significant risks to numerous Linux distributions On Tuesday, the Qualys Threat Research Unit (TRU) disclosed a potentially damaging threat to Linux systems running in the GNU C Library's dynamic loader. That code library, commonly known as glibc, is prevalent in most Linux syste...

E-commerce musical instrument supplier Sweetwater will not be singing a new tune under its newly-appointed CEO, Mike Clem. Instead, the company will be cranking up the volume to stay true to what it does best -- meeting its customers' needs The music technology and instrument retailer's chief growth officer stepped into his new role on Sept. 29. Cl...

Navigating the expansion of e-commerce storefronts often involves considering expensive technology alternatives. However, merchants frequently overlook more cost-effective and efficient options already present in their tech stack Krepling, an e-commerce platform, is one such solution designed for mid-market merchants who want greater control over t...

The AnkerWork B600 Video Bar is a powerful all-in-one conferencing device that is probably more suited for a business conference room than a work-from-home office. AnkerWork tries to thread the needle in stitching together features that either user category finds attractive I’m in the latter worker group and found this advanced conferencing tool ...

Oracle announced three significant artificial intelligence (AI) overtures with a heightened focus on CRM and service this week at Oracle CloudWorld in Las Vegas On Tuesday, Oracle released details of its addition of AI in critical spots like Intelligent Sales Orchestration, Guided Campaigns, and AI-Powered Account Linking. The new offerings will he...

Forget about 2023 becoming "The Year of the Linux Desktop," a popular slogan about growing Linux OS usage. It is already becoming the year of the Linux malware takeover In the eyes of cybercriminals, Linux is now a more appealing target due to the computing platform's potentially high return on their "investment." Prevailing security countermeasure...

With today's smartphone market filled with phones and features that are all too look-alike, the Doogee phone offers a refreshing and uniquely powerful alternative without venturing into more expensive fold and flip innovations-in-progress Released earlier this year, the Doogee V30T takes top billing as the company's 5G flagship smartphone. Its tren...

A new banking system that instantly pays out digital transactions could be a big money gain for crooks as online fraud worsens The Federal Reserve on July 20 announced that the FedNow Service is live. Banks and credit unions of all sizes can now sign up and use this tool to instantly transfer money for their customers at any time of the day or year...

Improved computer security is on the horizon for both businesses and individual users willing to adopt an alternative to passwords. Yet, despite the growing disdain for the cumbersome process of creating and entering passwords, the transition toward a future without them is gaining traction at a surprisingly slow pace The identity and access manage...

It's that time of year again. With Labor Day in the rearview mirror, retail marketers are shifting gears to prepare for the holiday sales surge. They are fine-tuning their strategies and adapting industry-proven best practices to capitalize on the holiday season This year presents a distinct set of challenges for marketers, as fluctuating economic ...