CDC Software Corporation, an enterprise software provider of on-premises and cloud technologies, has just released Pivotal CRM for iPad, an application that enables users to access CRM information whenever and wherever they need it. "Today, CRM is going in two distinct directions," said Jason Rushfo...
CDC Software's Pivotal CRM Customer Service and Support has launched, with major changes to the application's integration with social media and email, and more configuration options. This module was developed for the Pivotal 6 platform, which was built on the .Net Framework. The biggest jump in func...
CDC Software has released a vertical application based on its Pivotal CRM 6.0 platform. The upgraded application, Home Building and Real Estate -- one of Pivotal's few nonfinancial verticals -- targets an important buying constituency for CDC, said Steve Lewkowitz, director of professional services ...
CDC Software has closed on its acquisition of CRM vendor Saratoga Systems. The company's $25 million annual revenue is expected to be accretive to CDC immediately upon completion of the deal. Other than that, it will be business as usual for Saratoga and its customers, according to Bruce McIntyre, g...
On August 1, Onyx's shareholders are set to vote on the pending acquisition of the company by M2M Holdings, a private equity firm jointly owned by Battery Ventures and Thoma Cressey Equity Partners. The deal on the table is an all-cash transaction for US$92 million, or $4.80 per share, and it is one...
CDC Software has made its third offer to acquire mid-market CRM vendor Onyx, offering shareholders a choice of all-cash or cash-and-shares in CDC. The offer -- US$4.85 per share in cash, or $2.50 in cash and $2.50 in CDC stock -- comes a few weeks after Onyx signed a definitive agreement to be acqui...
Onyx has signed a definitive agreement to be acquired by M2M Holdings, a private equity firm jointly owned by Battery Ventures VI and Thoma Cressey Equity Partners, in an all-cash transaction for US$92 million, or $4.80 per share. Closing is anticipated in the third quarter, subject to approval by a...
CDC Software is adding another CRM software vendor to its portfolio of acquisitions that will expand its product line and widen its distribution channel. On Thursday, the company announced it has signed a definitive agreement to purchase c360, a provider of CRM add-on products, industry-specific app...
CDC has made another proposal to buy Onyx following its failed attempt in January. At the same time, it announced plans to form a new company to manage the various enterprise applications under the corporate umbrella. While the corporate restructuring is not directly related to its new offer for Ony...
Microsoft is formalizing a trend that has been front and center in the CRM arena for years; the integrated suite approach to customer service is already a staple of most enterprise applications. Now, though, it has trickled down to the mid-market and even small business spaces. Last week, with much ...
After two days of consideration, Onyx Software rejected CDC's unsolicited offer to buy a majority stake in the company. "Onyx is not for sale, and we consider the matter closed now," Robert Craig, director of analyst and public relations, told CRM Buyer. On Wednesday, CDC, a Hong Kong-based company ...
Hong Kong-based CDC has made a bid for majority control of Onyx Software, after providing institutional shareholders with information on the proposed structure of the merger and the synergies it believes will result. CDC went public with its desire to make the acquisition late last year, after tryin...
Twelve months ago, CRM faced some resentment in many organizations, but as the year progressed it began proving its value. "2004 was mainly a year of validating that CRM works, rather than [focusing] on major new functionality. A lot of companies focused on governance and integration, making what th...
"Flexibility" is the key word Onyx director of corporate marketing Patrick Angelel uses to describe the strategy behind his company's CRMExpress, which packages Onyx Enterprise CRM software licenses and implementation services for a single fixed fee. The goal is to provide easy entry into the CRM wo...
Onyx' new Portable CRM family of mobile applications for the mid-market is designed to allow field employees to access the specific information they need on any given day or business trip. Using the new suite, which features a light-footprint architecture, mobile professionals can access Onyx Enterp...
Very - Already have or will get one
Somewhat - Awaiting more reviews or feedback from trusted sources
Indifferent - Satisfied with current phone
Not at All - Prefer other brands
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Customer Retention by Extraordinary Means Is Not CRM
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Social Media Integration: The New CRM Standard
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
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Bridging the SMB-Enterprise Retail Gap With Gen AI
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Subscription Sales Spur Superior Selling
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The Price Retailers Pay for Flawed Product Information
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Subscription Commerce Merchants Innovate Amid Rising Churn Rates
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Oracle Advances
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