Microsoft announced in July it was stepping full force into the small- to mid-size business (SMB) market with a customer relationship management (CRM) product designed to fit into its Office software suite. At the time, analysts said Microsoft was wise to take a bottom-up approach to the CRM office ...
Oracle has changed the formula it uses to determine the cost of software licenses for multi-core processors, the company announced. In July, it began counting each core as .75 of a whole, but it will now use different formulas based on the specific chips in use. The majority of buyers purchase lice...
A silent stealth war is going on between best-of-breed vendors for position in the Google AdWords column of searches on keyword searches, and a strategy on the part of larger best-of-breed vendors of completing dominating their smaller best-of-breed counterparts in AdWord spending alone. This war fo...
Microsoft's latest CRM release takes a giant step from previous versions, adding several key functions to its Dynamics CRM 3.0. Although the company said the new version will be more competitive with CRM giants Oracle and SAP, one analyst said Microsoft is still playing mostly in the small and mediu...
A truly humbling experience is to give your first Webinar as an analyst. I remember it well; my voice projected the "deer in the headlights" image that we all try to hide but the world sees anyway. Giving a good Webinar is a natural talent for some, but for the rest of us it takes work and concent...
Bringing video to the Apple iPod opens up a wealth of ideas for attracting, selling to, serving and generating solid relationships with customers. While not primarily designed for this purpose I've been thinking about how many new opportunities Apple's latest iPod opens up for serving customers and...
When Oracle agreed early in September to buy former rival Siebel Systems for US$5.85 billion, some questioned how long Siebel would continue its CRM OnDemand service. That question came to light because Oracle rival IBM plays a big role in the on-demand service. Yesterday, Siebel responded with the ...
We've been having a debate in the graduate-level International Marketing course I am teaching regarding whether or not you can buy your way into entirely new markets through high levels of R & D spending. The knee-jerk reaction is to say the bigger the spending in R & D, the higher the inno...
OK, so here we are a week later and what do we know for sure? Well, lots of things. First, Oracle now has seven assorted CRM packages from its acquisitions and those of its acquired companies -- if you count Siebel. The issue with counting Siebel is that the deal is not done yet. Don't look for ...
Oracle has agreed to buy Siebel Systems in a deal worth US$5.8 billion, continuing an acquisition spree that began with the controversial takeover of PeopleSoft and has included a number of smaller companies since. Oracle said the deal would make it the world's top vendor of CRM software, surpassing...
When Rust-Oleum Consumer Brands Canada decided to deploy a business intelligence package, the company was only looking to get its monthly paper sales data in a weekly electronic format. A little more than a year later, they're using BI to gain a competitive advantage in such tangibles as shelf place...
The lack of trust in the accuracy, frequency and depth of financial reporting processes in companies has spawned a sizeable industry that has trust at its cornerstone. Sarbanes-Oxley's pain is the outsourcer's gain, and in this strengthening reciprocal relationship between the need for U.S. publicly...
Oracle announced a compromise today on its licensing fee structure for dual-core Intel or AMD processors, which moves it closer in line with other software vendors. The database vendor had originally said it would continue to calculate licensing fees for its database and middleware products based on...
The big four processor vendors -- AMD, IBM, Intel and Sun Microsystems -- rely heavily on continual innovation and speed increases to fuel their businesses. At the heart of their strategies is Moore's Law. Simply stated, Moore's Law says that transistor density on integrated circuits roughly doubl...
Yes, communities and infrastructure can't keep up
Some projects are moving too fast
No, expansion is needed to meet demand
The pace seems about right
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Workbooks Takes On CRM Giants With Plain-English AI
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