Phishing and spear phishing have long been thought to be mutually exclusive hacking tricks, but cybercrooks have found a way to combine the two in a technique called longline phishing. "The technique allows you to hit a lot of people very quickly and largely go undetected," said Dave Jevans, founder...
The devil is in the details, the saying goes. When it comes to B2B selling, the dollars are also in the details. That's something I learned many years ago while writing about the reseller channel. Back in 2000, the Internet caused significant disruptions of traditional reseller relationships, becaus...
Microsoft has made its new Outlook.com email service generally available, following six months of receiving and incorporating user feedback. The service is ready to scale to a billion people, the company said, and Hotmail users will be shifted over to form the core of that base. The preview attracte...
The European Union on Thursday announced a strategic plan designed to prevent and respond to cyberdisruptions and attacks. The heart of the plan: a requirement that all member states and key Internet enablers -- including some U.S.-based companies -- must report attacks. Web-based companies and crit...
An attempted antipiracy campaign came screeching to a halt when, after just four days, the Icelandic Film and Movie organization, SMAIS, took down its Facebook page. SMAIS apparently wanted to spur dialogue with Icelanders, but that backfired when Facebook users -- who were "fans" of the SMAIS page ...
The handset maker previously known as RIM on Wednesday launched its new BlackBerry 10 smartphones: the Q10 with the familiar QWERTY keyboard, and something new for the company -- the touchscreen-based Z10. BlackBerry, as the firm is now called, will release the Z10 in the United States in March with...
Google is envisioning a future in which email and online banking accounts are safer thanks to technology that would add a physical component to security protection. Members of the Google security team reportedly will publish a paper in next month's IEEE Security & Privacy Magazine examining scen...
This week, All Things Appy looks at must-have, 21st century business-oriented tools in the Chrome Web browser environment. TweetDeck is a social media management app that lets marketers engage with Twitter conversations in real time. However, the app also provides at-a-glance standard and optional a...
The Consumer Electronics Show kicks off Jan. 8 in Las Vegas, and it looks like it will be another big success. So what will be hot during this year's show? There are plenty of new ideas that will wow you. Let's take a quick peek at what we can expect. Gary Shapiro, CEO of the Consumer Electronics As...
The Great Firewall of China might start requiring ID for admittance. On Monday, China's National People's Congress began discussing a draft decision that would force Internet users to use their real names in order to register for services. The draft decision is, depending on your perspective, a way ...
Mention big data and the first thing that might come to mind is Hadoop. The open source software framework has recently enjoyed a great deal of popularity among vendors and enterprise users. However, if it is to really be useful to the enterprise, Hadoop may need to be taken out of open source, argu...
With its brand-new, tablet-friendly version, Flipboard takes online news reading to a sybaritic new level -- the bigger screen, along with Flipboard's elegance, surpasses poky smartphone screen real estate, and anything that has come before. Flipboard pulls together social media, news, and website ...
Recently while presenting the findings of a Big Data survey to an executive team, I was a bit taken aback when the CEO stopped me and said, "I'll listen to what you learned from the survey as long as you don't use those two words again -- 'Big Data' -- I've already told my team there will be hell to...
When the first banner ads came out in the 1990s, they attracted lots of attention -- and lots of click-throughs. Since then, though, their effectiveness has plummeted, forcing businesses to think creatively about the future of online advertising. This future is likely to include a mix of social medi...
Anonymous has been celebrating Guy Fawkes Day by engaging in various acts of mayhem online and turning out in person at sites across the globe to protest. Some of the reported hacks and other acts have turned out to be unsubstantiated. The attack claims include Symantec and ImageShack. PayPal also w...
Africa
Asia-Pacific
Eastern Europe
Europe
Latin America
Middle East
North America
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/call-center-agent-300x156.jpg
https://www.crmbuyer.com/story/call-center-conundrums-and-how-to-achieve-meaningful-customer-interactions-176505.html
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/remote-customer-service-agent-300x156.jpg
https://www.crmbuyer.com/story/knowledge-management-the-silent-star-of-modern-service-176511.html
Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/sports-betting-apps-300x156.jpg
https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/04/accounts-payable-300x156.jpg
https://www.crmbuyer.com/story/how-ap-automation-bolsters-supplier-and-customer-relationships-176476.html
How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/03/robots-warehouse-300x156.jpg
https://www.crmbuyer.com/story/forrester-predicts-net-loss-of-1-42-million-us-jobs-to-automation-by-2032-87461.html
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/marketing-creators-300x156.jpg
https://www.crmbuyer.com/story/zoho-consolidates-marketing-functions-176493.html
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/04/crm-customer-300x156.jpg
https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/02/senior-on-tablet-300x156.jpg
https://www.crmbuyer.com/story/looking-for-love-online-advice-to-protect-your-wallet-87408.html
Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/04/supply-chain-shipyard-300x156.jpg
https://www.crmbuyer.com/story/more-transparency-marketing-shifts-can-ease-supply-chain-strain-176538.html
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
The Sustainable Customer
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/04/web-expert-300x156.jpg
https://www.crmbuyer.com/story/digital-skills-front-and-center-176468.html
Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/03/Coeur-dAlene-300x156.jpg
https://www.crmbuyer.com/story/tech-real-estate-grab-headed-to-a-small-town-near-you-87436.html
Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
Enter your Username and Password to sign in.
Social CRM
See all Social CRM