Brick-and-mortar retailers have been finding it difficult to offer pricing that's competitive with e-commerce sites, which have the advantage of massive scope and scale, according to a new Frost & Sullivan report. E-commerce will account for nearly 18 percent of the total retail market by 2025, it projects. However, B&M retailers have an advantage: their ability to offer customers ...
CPQ -- that is, configure, price, quote -- is one of the most transitional apps, because it spans front and back offices, and because its very existence has changed these functions. Another app in this category is sales compensation management. Both of their stories are about front-office processes ...
Sage's Tuesday announcement of its agreement to buy Intacct prompts a multilayered look at the evolution of the cloud ERP space. Both companies are partners with Salesforce and have products based on the Salesforce platform. Each is a member of the AppExchange, and both are situated in the broad clo...
FinancialForce held its first big time user conference in Las Vegas last week, headlined by new CEO Tod Nielsen. The company seems to be telling us that it is adjusting course in an effort to create a new category aligned with enterprise resource planning, but very much for this century. The key con...
A lot happens in a decade. Bill Gates once said that we overestimate what we can do in two years and underestimate what we can do in 10. 2017 is a particularly good time to stop paddling and look back at what's been going on in the last decade. While we will all have our favorite memories, there's o...
E-commerce brings together several themes that relate to our current fascination with artificial intelligence, machine learning, bots, mobile technology and the like. It's actually more than that, because it represents an underserved part of CRM. Until fairly recently, there were few tools that reta...
Salesforce this week announced significant enhancements to its AppExchange Partner Program, including a $100 million Salesforce Platform Fund to encourage developers of AI-driven solutions, as well as changes to its partner business model. Salesforce arguably was the first kid on the block with a pa...
Salesforce has announced new integrations for Quip, the collaboration startup it acquired last summer for $582 million. Quip, which operates independently, also added new capabilities to its product's existing feature set, which includes smart notifications, chat built into every document and spread...
Even as Salesforce aggressively seeks to consolidate its position as the leader of cloud-based front-office applications via a series of acquisitions, it is possible that 2017 could be the year the company uses some of the same purchases to make a strategic move. Salesforce soon may become a major p...
Cloud-based ERP firm FinancialForce on Friday named a new CEO, Tod Nielsen, who previously served as executive vice president of platform at Salesforce. Nielsen takes the helm from FinancialForce founder Jeremy Roche, who remains a major shareholder in the company. He will stay on as special advisor...
This year will go down as an important turning point in CRM. For the last decade and a half, we've been simultaneously building and destroying CRM -- first by linking all of the disparate databases to get that 360-degree view, and then by adding important accessories like social and analytics, to na...
The recently released spreadsheet hacked from Salesforce board member Colin Powell's email names multiple companies that Salesforce was at least considering acquiring. In the aftermath of the initial reports, it's worth noticing that there were at least two enterprise resource planning/back office c...
Microsoft last week shared new information about its upcoming Dynamics 365 cloud service: the addition of 100 new apps; the inclusion of Solution Integrator partners in Appsource; the division of apps and features into Enterprise and Business Editions, the latter for SMBs; and a new subscription mod...
Dreamforce for many years has been too big for a single person to cover. While I participate in covering events like this, inevitably I am reduced to the story of the three blind people and the elephant. You can't experience enough of the elephant to describe it unless you can see it. Using your han...
Oracle has agreed to acquire cloud access security broker Palerra, whose LORIC software manages security and compliance for applications, workloads, and sensitive data stored across cloud services, the companies announced Sunday. Palerra "offers a unique combination of visibility into cloud usage, d...
Yes - to help ensure fairness and objectivity.
Yes - but humans must always have the final say.
No - using tech disrupts the natural game flow.
No - the chance of human error adds excitement to sports.
Doesn't matter to me, I don't watch sports.
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https://www.crmbuyer.com/story/businesses-willing-to-pay-big-bucks-for-quality-customer-service-176918.html
Businesses Willing To Pay Big Bucks for Quality Customer Service
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https://www.crmbuyer.com/story/will-walmart-using-generative-ai-break-open-pandoras-retail-box-177549.html
Will Walmart Using Generative AI Break Open Pandora’s Retail Box?
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https://www.crmbuyer.com/story/customer-analytics-now-a-pivotal-piece-of-the-retail-sales-puzzle-177486.html
Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
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https://www.crmbuyer.com/story/retailers-its-time-to-get-phygital-177351.html
Retailers, It’s Time To Get Phygital
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https://www.crmbuyer.com/story/vr-platforms-deliver-metaverse-style-experiences-to-online-shopping-176865.html
VR Platforms Deliver Metaverse-Style Experiences to Online Shopping
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https://www.crmbuyer.com/story/playvox-workforce-management-prioritizes-emotional-loyalty-176750.html
Playvox Workforce Management Prioritizes Emotional Loyalty
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https://www.crmbuyer.com/story/subscription-sales-spur-superior-selling-177636.html
Subscription Sales Spur Superior Selling
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https://www.crmbuyer.com/story/crm-gpt-176913.html
CRM GPT
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https://www.crmbuyer.com/story/young-shoppers-in-stores-expect-easy-digital-payment-service-options-177460.html
Young Shoppers in Stores Expect Easy Digital Payment, Service Options
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https://www.crmbuyer.com/story/salesforce-brings-generative-ai-to-crm-and-its-name-is-einstein-gpt-176898.html
Salesforce Brings Generative AI to CRM and Its Name Is Einstein GPT
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