Cloud-based ERP firm FinancialForce on Friday named a new CEO, Tod Nielsen, who previously served as executive vice president of platform at Salesforce. Nielsen takes the helm from FinancialForce founder Jeremy Roche, who remains a major shareholder in the company. He will stay on as special advisor...
Oracle will issue the first release of its next-generation Fusion applications in the first quarter of 2011, company CEO Larry Ellison has announced. It took the database giant five years to integrate the "best features" of PeopleSoft, Siebel and its own E-business suite. Oracle purchased PeopleSoft...
Oracle has reached an agreement to buy Skywire, a firm that makes software for the insurance business, as the database and applications giant continues to build out its menu of industry-specific tools. The purchase of Skywire marks the second consecutive acquisition in the insurance space for the vo...
Amdocs and IBM have entered into an original equipment manufacturer agreement in which Amdocs will embed the IBM DB2 Data Server and the IBM Optim Data Growth application in its CRM product line. It is the first OEM agreement IBM has inked involving Optim, Steve Tallant, senior manager of product li...
As we've said here before, blogs have been an excellent leveler of the playing field for consumers. Had a poor customer service experience or are just feeling aggrieved with a service provider? Complain to management, yes, but then blog about it. While such posts are generally considered to be the r...
Oracle has gone to the debt markets to fund its $8.5 billion purchase of BEA Systems. The company has priced an offering in three series of investment-grade notes for a total of $5 billion. It is selling $1.25 billion of 4.95 percent notes due 2013; $2.5 billion of 5.75 percent notes due 2018; and $...
The front office meets the back office at the Web 2.0 enterprise portal. The enterprise 2.0 portal is a single accessible location intended to consolidate resources and serve up data from systems throughout an organization so that each "touch" a company has with its customers, prospects, partners an...
Rapid and cheaper deployment and the enhanced information sharing and communications collaborative applications afford organizations are helping the technology catch on in government agencies just as in the private sector. "Today's government agencies face growing pressure to improve efficiency, inc...
On the heels of Oracle's successful bid to acquire BEA Systems, SAP has unveiled the first wave of products developed through its own $6.78 billion acquisition of Business Objects last year. It has also revealed more details about its plans to integrate its product suite with the French business int...
Three months after BEA Systems rejected its first unsolicited offer of $6.7 billion, Oracle announced that it will be acquiring the middleware and business process management vendor after all -- for $8.5 billion, or $19.38 per share. That's a 14 percent premium over its first bid and a 24 percent pr...
After two weeks of rebuffing offers from Oracle to buy it for $17 per share, BEA Systems said Thursday it will consider a takeover bid that values it at $21 per share. The move came two days after Oracle tried to turn up the heat on BEA's board by setting a deadline of this Sunday for it to accept i...
Hoping to turn up the heat on BEA's board of directors, Oracle on Tuesday set a deadline for the company to accept its $6.7 billion buyout offer. In a letter to BEA's board, Oracle said its current offer of $17 per share in cash would expire at 5 p.m. on Oct. 28. Oracle said the board has rejected i...
What a week. It's amazing how much news you can make by throwing around a few billion dollars. We found that out by observing the sound (though maybe not the fury) of SAP and Oracle placing billion dollar bets on the future outlines of the enterprise software industry. In the last week or so, Oracl...
Oracle announced it wants to acquire BEA Systems, a provider of Web-based business productivity and integration software, for $6.7 billion, or $17 per share in cash. BEA has already rejected the offer, according to news accounts, saying that Oracle's bid seriously undervalues the company's overall w...
SAP has announced it will acquire Business Objects for about $6.78 billion. The French business intelligence vendor is one of the few assets on the market able to go head to head with Hyperion, which Oracle bought earlier this year for $3.3 billion. The acquisition will allow SAP to move into the BI...
Very - Already have or will get one
Somewhat - Awaiting more reviews or feedback from trusted sources
Indifferent - Satisfied with current phone
Not at All - Prefer other brands
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https://www.crmbuyer.com/story/customer-retention-by-extraordinary-means-is-not-crm-177075.html
Customer Retention by Extraordinary Means Is Not CRM
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https://www.crmbuyer.com/story/social-media-integration-the-new-crm-standard-177061.html
Social Media Integration: The New CRM Standard
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https://www.crmbuyer.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
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https://www.crmbuyer.com/story/customer-analytics-now-a-pivotal-piece-of-the-retail-sales-puzzle-177486.html
Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
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https://www.crmbuyer.com/story/bridging-the-smb-enterprise-retail-gap-with-gen-ai-177751.html
Bridging the SMB-Enterprise Retail Gap With Gen AI
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https://www.crmbuyer.com/story/subscription-sales-spur-superior-selling-177636.html
Subscription Sales Spur Superior Selling
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https://www.crmbuyer.com/story/the-price-retailers-pay-for-flawed-product-information-177772.html
The Price Retailers Pay for Flawed Product Information
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https://www.crmbuyer.com/story/subscription-commerce-merchants-innovate-amid-rising-churn-rates-177730.html
Subscription Commerce Merchants Innovate Amid Rising Churn Rates
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https://www.crmbuyer.com/story/salesforce-starter-is-integral-to-cover-the-crm-waterfront-177092.html
Salesforce Starter Is Integral To Cover the CRM Waterfront
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