Pay TV Firms Eke Out Tiny Gains in Customer Satisfaction

After two years of declining customer satisfaction, thetelecommunications sector has halted the slide, according to the ACSI Telecommunications Report 2016, released Wednesday.

There was a 1.9 percent gain — to 70.1on a 100-point scale — in satisfaction with pay TV services, Internetservice providers, fixed-line telephone services, wireless phoneservices and mobile phone makers, based on the American Customer Satisfaction Index’s recent survey.

Though ISPs improved slightly, with a 1.6percent uptick to 65, they comprised the lowest-performingcategory in the survey. While many consumers may have optedto cut their pay TV cords, many still relied on the same companies toprovide high-speed broadband connectivity.

Peter Suciu is a freelance writer who has covered consumer electronics, technology, electronic entertainment and fitness-related trends for more than a decade. His work has appeared in more than three dozen publications, and he is the co-author of Careers in the Computer Game Industry (Career in the New Economy series), a career guide aimed at high school students from Rosen Publishing. You can connect with Peter on Google+.

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