Enterprise Apps

A lot of information is coming together this quarter that begins to put a new spin on social CRM. While we've all been busy getting networked in our personal lives and professionally, a huge mountain of data has been accumulating that will make our work in social technology more valuable. Last week...

Oracle announced Tuesday that it will acquire ATG -- a provider of e-commerce applications and platforms -- for $6.00 per share, or approximately $1 billion in cash. Oracle and ATG both pointed to the complementary nature of their applications. ATG provides an e-commerce platform that includes a cro...

Online consumers are more demanding than ever. They have little, if any, tolerance for website issues, poor site design or longer-than-necessary processes. For organizations with e-commerce channels, this leaves little margin for error. In fact, research indicates that when saddled with an unsatisfy...

When it comes to the broad topic of "CRM failure," you often hear the same tales: a too-complicated integration, an incompetent integrator or inflexible technology. The reality is that technology is usually not the problem, nor is it integration or integrators. If you push, you'll find that the most...

Based on the findings of the Competitive Framework and interviews with end-users, Aberdeen's analysis of the Best-in-Class demonstrates that the success of the contact center strategy depends on a combination of specific capabilities and technology enablers. Aberdeen's research has identified sever...

Best-in-class sales organizations that leverage B2B teleprospecting stand out. How? They consistently achieve 90 percent of their sales team quota; they experience at least a 10 percent year-over-year increase in average revenue per sales rep; and they gain an average 7 percent year-over-year improv...

At the beginning of July, MicroStrategy rolled out MicroStrategy Mobile -- a platform designed to allow companies to extend their on-premise business intelligence application to the mobile environment. The following day, VHA, a provider of supply chain management services to reduce healthcare costs...

Aplicor has unveiled Cloud Suite 7.0, a beta version of an integrated CRM and ERP offering. Development of the new product, which uses Microsoft Silverlight technology to power its interactive features, was based in part on feedback from the Aplicor EAC collaborative community. The end result is a w...

Businesses decide to invest in ERP systems for a number of reasons, but it all boils down to one main benefit: profits. ERP systems streamline data processes and eliminate waste to create the most efficient company possible, leaving more room to get things done and turn a healthy profit. There's no ...

Microsoft announced a new price point for Microsoft Dynamics CRM Online 2011 at Convergence 2010 Europe, which kicked off Thursday in London. When it is generally released at the beginning of next year, it will be available for $34 per user, per month, for the first 12 months of service. That price...

For years, the promise of the truly mobile salesperson has enticed reps and sales operations professionals alike, yet a true pay-off has often been elusive as interface and bandwidth limitations conspired to lower industry expectations of success. With the lines now being blurred between handheld an...

Sales Simplicity Software, a sales automation, CRM and e-marketing application for the builder, developer and senior-living industries, rolled out the first mobile version of its application about a year ago. The way the new home sales process works is that builders show prospective plans to custome...

A lot went down at Oracle OpenWorld. Some very good reporting and analysis has come out of it all, and you can easily find it online if you wish. I was impressed with several things that Oracle did, including making strides in sales and marketing software and in introducing two new lines of comput...

Many mobile apps for CRM tend to deliver comprehensive versions of the original application. For example, one can use the mobile Salesforce.com app on a mobile device to carry out just about any CRM-related function that's possible using the enterprise version on a PC -- from monitoring the pipeline...

Cloud computing and Fusion Apps were the major points of Oracle CEO Larry Ellison's keynote speech at Oracle OpenWorld 2010 on Wednesday. Ellison also took several swipes at Salesforce.com and its CEO, Marc Benioff. His speech concluded with an extensive demonstration of Fusion Apps, assisted by sev...