Enterprise Apps

Avaya has rolled out two products aimed at expanding its footprint in the mid-market segment, as well as a completely new venture for the on-demand space. The new applications include a single-server product called Avaya MultiVantage Express, which offers IP telephony, messaging, contact center and ...

ACT has launched its first vertical-focused product. Called ACT by Sage Premium for Real Estate 2006, the application is aimed at the 6 percent or so of the overall ACT user base that works directly in the real estate industry. A higher proportion of users work in related fields, according to the c...

A new start-up called Genius has introduced an on-demand application that combines Web analytics, marketing and sales functionality to help reps improve their tracking of prospect leads and respond to queries with tailored marketing pitches. Called SalesGenius, the software empowers users to capture...

Cisco Systems has released the next version of its Unified CRM Connector. Like previous versions, it links into the Microsoft CRM application to provide integrated contact center-CRM functionality. Version 3.0 of the Unified CRM Connector, however, is much more appealing to users than its predecesso...

Aspect Software has announced it is supporting the emerging open source Internet protocol for PBX -- the Asterisk Business Edition -- with a software package that includes the Asterisk Business Edition license; SIP phones; application servers and IP gateways; interoperability with Aspect contact cen...

Oracle has given Siebel customers an idea of what measures need to be taken for their existing applications to work with Oracle Fusion Middleware. On Tuesday, it rolled out its road map to certify Siebel's business applications and analytics products on the Oracle middleware platform. Oracle has pre...

ACT is offering users new collaboration and productivity functionality with the addition of five companies to its Add On partner network. Launched in August 2004, the program grew to include 25 featured products in the first year. It currently includes 61 add ons. The new partners announced Monday, ...

Oracle has rolled out its CRM On Demand Release 10, upgrading the customization features, deepening list management functionality and introducing additional vertical expertise. Typically, releases of Software as a Service (SaaS) applications tend to be more frequent than enterprise software upgrades...

Kana has updated its knowledge management and customer service suite, IQ 9.1, with new workflow capabilities that give users more control over content translation. Other upgrades provide more precise ways to document changes to the knowledgebase for compliance purposes. A new workflow automatically ...

Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update includes the ability to dynamically reschedule agents in the middle of the day in response to call volum...

CDC Software is adding another CRM software vendor to its portfolio of acquisitions that will expand its product line and widen its distribution channel. On Thursday, the company announced it has signed a definitive agreement to purchase c360, a provider of CRM add-on products, industry-specific app...

In August 2005, specialty retailer Casual Male struck a bargain with its customers: If it didn't have a best-selling item in a particular size or color in stock, it would get it within five days. If it couldn't deliver, the customer would get the item for free. Nine months later, Casual Male is out ...

Dashboards and similar tech tools within the performance management sector are growing in popularity, according to a new survey by AMR Research. Overall performance management spending will increase to nearly US$23 billion in 2006, forecasts the firm's report, "Trends in Performance Management Spend...

Salesforce.com is extending its AppExchange network to mobile devices with the introduction of AppExchange Mobile. The new feature was developed using proprietary software from Sendia, a wireless business platform company, which Salesforce.com announced it would acquire for US$15 million in cash. Th...

On Wednesday NetSuite made five announcements designed to catapult it into a leadership position in the on-demand, or software as a service, market. In no particular order the company announced its version 11.0 release, informed the world that this release is fully AJAX infused, introduced a scripti...