Enterprise Apps

Cognos has added a number of new reporting capabilities to the latest version of its Business Intelligence application, as well as a new stand-alone search engine product that will be standard in future releases. Other new features in Cognos 8 include the ability to view Cognos 8 BI reports, analyse...

With last year's successful IPO and two recent acquisitions, Unica has positioned itself to ride the next wave of marketing automation technology development: the emergence -- finally -- of enterprise marketing management. Analyst firms such as Gartner, AMR Research and Forrester have been predictin...

Kana has updated Response, its e-mail response management application, and Response Live, its live chat and Web collaboration module. The new versions provide better integration across customer touch points, along with additional functionality that allows desktop agents to answer customer questions ...

Microsoft is pushing distributors and resellers to enlarge its CRM market share through the introduction of two new initiatives: a new professional Dynamics CRM edition for service providers that has been enhanced to make both hosted and on-premise deployments easier; and new prepackaged connectors ...

Two years ago or so, a handful of upstart companies entered the CRM market offering open source technologies designed specifically for this space. At the time, open source CRM was neither mature nor relevant enough to corporate deployment needs to make much of a dent in the CRM space. Fast forward t...

Continuing to develop its verticalization strategy, NetSuite has launched "NetSuite Software Company Edition," an application for the software industry. Not surprisingly, its design was based in part on NetSuite's own experiences, the company said. "Running a software company is complex -- especiall...

Cisco Systems has introduced its Unified Communications system -- a new suite of voice, data and video products and applications based on the Session Initiation Protocol, or SIP standard. Cisco is no stranger to this open standard. Last year, for instance, it acquired Dynamicsoft, the company that o...

Salesforce.com has introduced its fourth suite -- Unlimited Edition -- to add to its product portfolio, which also includes Team Edition, Personal Edition and Enterprise Edition. Unlimited Edition, as the name suggests, offers a far larger capacity to store custom applications that users create or d...

Talisma has released a new version of its Customer Interaction Management suite, Talisma CIM 7.0. The software integrates multiple communication channels, including e-mail, chat, Web self-service and phone. Able to handle million of interactions, Talisma 7.0 can be deployed on-site or on-demand. Thi...

Sage Software has introduced version 5.8 of its CRM application, an upgrade that includes new customization, data management and user administration functionality. Its marquee feature is the Dashboard, or user interface, Elaine Therrien, North American product manager for Sage CRM, told CRM Buyer.

The growing adoption of service-oriented architectures including SAP's NetWeaver platform and its related applications are having a significant impact on the politics of integration between manufacturers and distributors. The balance of power has already shifted in a few industries to the channel o...

With the rollout of Microsoft CRM 3.0 now underway, expectations are running high that this is the version that will finally push Microsoft far into the small and medium-sized CRM vendors' turf. "This is the first time Microsoft CRM is ready for prime time," Yacov Wrocherinsky, president and CEO of ...

Salesforce.com has introduced a new application to give users status updates about system performance. Upon logging in, they can access current information about incident reports, maintenance schedules and other performance-related topics. The service is free. It is little secret that Salesforce.com...

A number of CRM vendors have released mobile applications in recent weeks -- anecdotal evidence suggesting that the category is on an upswing. Although this technology has been relatively stagnant since its inception, there have been recent indications of a resurgence. At the end of last year, for i...

FrontRange Solutions is expected to introduce GoldMine IP Voice in the United States within the next few weeks. The application, which combines contact management and VoIP telephony in one package, is integrated in the GoldMine Corporate Edition CRM suite. Linking the telephony layer to the CRM appl...