Enterprise Apps

Identifying a paradigm shift is most easily done in hindsight because separating a fad from a long term trend is something that requires a bit of historical perspective to get right. About the only professionals who make it a habit of prognosticating about changing trends are economists and, as the...

SSA has finished retooling its CRM suite -- one of the company's most significant steps since its acquisition of E.piphany last year -- with the release of its sales and services modules, SSA Sales 7.0 and SSA Service 7.0. The company released SSA Marketing 7.0 in April. The latest upgrades incorpor...

Oracle has acquired Telephony@Work, an on-demand provider of IP-based software infrastructure for hosted contact center services. Telephony@Work provided much of the functionality in Oracle's OnDemand Contact Center application via an OEM deal the company had with Siebel, which Oracle has since acqu...

RightNow Technologies has introduced two new voice applications that provide contact center agents with enough identifying information about the customer to eliminate the need to repeat information when a call is transferred to a new agent. The new functionality addresses a long-standing customer c...

Too often, a company chooses a customer relationship management/sales force automation solution that just does not fit. Each company has unique sales and marketing needs, so a "One-Size-Fits-All" CRM solution is not the best approach. An expensive Armani suit is worthless if it is not tailored to fi...

Microsoft and partner company Panorama Software will develop more than two dozen industry-specific business intelligence applications based on Microsoft's product platform, including future releases such as the recently announced Microsoft Office PerformancePoint 2007. There has been a significant i...

Onyx has signed a definitive agreement to be acquired by M2M Holdings, a private equity firm jointly owned by Battery Ventures VI and Thoma Cressey Equity Partners, in an all-cash transaction for US$92 million, or $4.80 per share. Closing is anticipated in the third quarter, subject to approval by a...

Salesforce.com has released an application that is expected to build out and bolster its nascent reseller channel. Called "AppExchange OEM Edition," it is an on-demand platform that independent software vendors can use to develop applications to sell without a separate contract from Salesforce.com.

RightNow Technologies announced it has acquired Salesnet, a provider of specialized, on-demand sales force automation (SFA) methodology, in an all-cash transaction for an undisclosed sum. The acquisition, which is being hailed as a smart move on the part of RightNow, will expand its customer base an...

The recent run-up of gas prices has lead to many U.S. companies rethinking their stance on telecommuting, and in the more global context, the increasing acceptance of outsourcing is creating virtual teams at an unprecedented rate. Given the euphoria over Software-as-a-Service applications, the ques...

In a major leap for a company that only recently introduced the Software as a Service model, SAP announced it is combining its on-demand CRM application with its on-premise CRM suite in a new product it calls SAP CRM 2006s. "We are moving our entire CRM product [line] to the hybrid model," Angela Ba...

Onyx has upgraded its analytics application with the introduction of Onyx Analytics 3.0, a product within the vendor's Performance Management portfolio. New features in this release include scorecarding and event monitoring functionality. Scorecarding allows users to monitor and rate performance aga...

Unica has introduced a new Web analytics application that is based partly on technology it acquired from Sane Solutions and then rebranded. Affinium NetInsight offers flexible reporting and viewing capabilities that are adaptable to most business scenarios, Unica SVP Carol Meyers told CRM Buyer. "We...

Business intelligence vendor SAS has added five new software-as-a-service applications to join its original on-demand offering, SAS Solutions OnDemand: Web Analytics. The SaaS product line, first introduced in 2001 as an ASP service, is growing steadily, Richard Roach, senior director of SAS Soluti...

Genesys has released two products aimed at easing deployment of the Genesys Voice Platform by two of its user constituencies: managed service providers of Genesys applications and companies that have implemented both SAP and Genesys. The Genesys Customer Interaction Portal for Self-Service signals a...