CRM

Hosted CRM vendor salesforce.com made its NYSE debut Wednesday, and got off to a quick start. After announcing its initial public offering of 10 million shares of common stock at US$11 per share, the company's stock soared to around $17 per share by day's end. The previous day salesforce filed a pre...

In my world I have discovered that diversification is instinctive in children. I have been collecting data for more than a dozen years now, and it looks to me like the second child is a natural-born brand manager. Whatever numero uno does, number two will find a way to play a riff that differentiate...

In 1816, Eliphalet Remington II turned to his father's forge and began working on a better rifle. At that time he wasn't worried about supply chains or customer relationship management. But almost 200 years later, his one-man startup is Remington Arms Company, a US$360 million enterprise selling fir...

The first week of the U.S. Department of Justice (DOJ) trial against Oracle's US$7.7 billion hostile takeover attempt of PeopleSoft has proven to be as much a high-stakes poker game as the enterprise software market in which the two compete. Oracle opened its case with the previously undisclosed Mic...

Hosted CRM vendor RightNow Technologies announced earlier this week that solutions and services provider 170 Systems has deployed RightNow Service to increase the quality, speed and resource efficiency of its technical support operations. Based in Bedford, Massachusetts, 170 Systems provides solutio...

Revelations during the U.S. Department of Justice (DOJ) lawsuit to block Oracle's hostile takeover of PeopleSoft have caused the world's biggest maker of enterprise software to declare it is not for sale. As part of a willingness to cooperate with the DOJ's case against the merger, Germany-based SAP...

It's time to leave behind the hype of each new application release and get fundamental about what you are doing with your CRM strategies in the first place. Here's the bottom line: You will only be able to reach your goals if the processes that feed your CRM applications with verifiable, reliable, r...

U.S. small- and medium-sized business (SMB) spending on enterprise software reached nearly $1 billion during 2003, according to a report authored by Access Markets International Partners. This includes SMB spending on customer-relationship management, sales-force automation, enterprise-resource plan...

In a terse, one-sentence press release, Siebel Systems today confirmed it has closed 175 new transactions for its hosted product, CRM OnDemand, since the start of Q2 2004 and that the number includes 62 new OnDemand customers. Siebel and IBM first announced the hosted CRM cooperative product, which ...

For the fourth time, Pleasanton, California-based PeopleSoft has responded to Oracle's latest takeover offer of $21 per share with a resounding "no." Previously, the company's board had rejected three other escalating offers of $16, $19.50 and $26 per share. PeopleSoft spokesperson Steve Swasey told...

Your broadband connection is down, and you can't get online to download the patches to fix it. Frustrated, you turn to the telephone. Once you find someone who can help, you have to relate the litany about your computer and all of the software you are running. Then, maybe, if you are lucky, you can ...