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CRM

OPINION May 5, 2004

There's no doubt that Siebel will continue to have a great influence on the company he founded, but there are so many layers to this decision that it is inevitable the significance of Siebel's move will be debated for some time. Let's look at some of those layers...

judge's gavel on a computer keyboard

PeopleSoft Sued for 'Faulty' ERP Rollout

March 31, 2004

The state of Ohio is suing software maker PeopleSoft, seeking up to $510 million in damages and costs because of what it calls a faulty installation of the company's enterprise resource planning (ERP) applications at Cleveland State University.

EXCLUSIVE INTERVIEW

RightNow CEO Greg Gianforte on Space, Time and CRM

March 1, 2004

Bozeman, Montana-based RightNow Technologies is a major player in the on-demand CRM space. In an interview with CRM Buyer, RightNow CEO Greg Gianforte explained that unlike hosted CRM leader salesforce.com, which has its roots in sales force automation, RightNow focuses primarily on customer service...

CRM Buyer Channels

Call Centers

Enterprises Are Trading 'Press One' for CRM-Native AI Agents

Customer Service

Customer Service

AI in Customer Service: Efficiency Gains, Workflows Still Fractured

Expert Advice

Silent Churn Is the Biggest Customer Support Risk

Marketing

Why Google’s Universal Cart Means Brands Must Sell to AI, Not Humans

Spotlight Features

Spotlight Features

Adobe Positions Itself as the AI Control Layer for CX

Strategy

Revenue Tech Stack Sprawl Slows AI Adoption

Trends

AI Can Grow SMB Revenue — If It Moves Beyond the Back Office

Vendors

Workbooks Takes On CRM Giants With Plain-English AI