Positive Technologies has released a report that indicates ransomware attacks have reached "stratospheric levels." The report finds ransomware assaults now account for 69 percent of all attacks involving malware. That is among the most disturbing findings. The research also reveals that the volume of attacks on governmental institutions has soared this year...
Google Cloud and VMware have announced Google Cloud VMware Solution by CloudSimple, a service that lets organizations run VMware workloads in Google Cloud Platform on premises, in a hybrid architecture, or in the cloud. "Hybrid clouds are key, with only 17-19 percent of workloads in the cloud," note...
Cloud-based ERP firm FinancialForce on Friday named a new CEO, Tod Nielsen, who previously served as executive vice president of platform at Salesforce. Nielsen takes the helm from FinancialForce founder Jeremy Roche, who remains a major shareholder in the company. He will stay on as special advisor...
Avaya last week released a slew of new applications onto the market, including a robust collaboration platform that targets mid-sized companies. Avaya IP Office 9.0 includes a number of features and deployment options geared specifically for companies that aren't ready to invest in enterprise offeri...
Businesses depend on their customers, and it would make sense that good customer service would translate into loyalty and sales, but high-tech vendors don't seem to have gotten the message. The average customer experience rating for tech vendors fell from 58 percent to 52 percent since last year, in...
Avaya unveiled the latest iteration of its customer experience management platform last week, introducing new analytics functionality and a multichannel focus on communication. The new platform's big-picture mission is to foster holistic customer service -- an experience that will become a different...
It's amazing to me how we overuse words. Bothering to notice is an occupational hazard of the writing life, I suppose. For instance, consider the word "unique," which means one of a kind. If you add "very" or any other modifier to it, you get mush. Today's word might be "amazing." There is entir...
Salesforce.com on Wednesday announced that it has signed a definitive agreement to acquire Heroku, a cloud application platform. It will pay about $212 million in cash, net of cash acquired. The transaction is expected to be completed by the end of January 2011 if everything goes well. Salesforce.co...
Salesforce.com at its Dreamforce conference in San Francisco today debuted a database in the cloud service, Database.com, that combines attractive heterogeneous features for a virtual data tier for developers of all commercial, technical and open source persuasions. Salesforce.com is upping the ante...
Over the years, Salesforce.com has gradually transformed itself from being a CRM company to a cloud services provider. Along the way, it partnered with leading-edge Web 2.0 companies such as Google and Facebook, and most recently, it teamed up with virtualization giant VMware to offer VMforce, a new...
I had the pleasure of attending two events last week: Microsoft Convergence 2010 in Atlanta and the Salesforce-VMware VMforce.com announcement in San Francisco. Each event was useful and informative in its own way, and I am pleased to have witnessed each first-hand. I have written exhaustively -- ...
Siemens Enterprise Communications has announced an upgrade of its OpenScape Contact Center. The V8 release will be generally available May 18, Ross Sedgewick, senior director with Siemens' large enterprise solutions group, told CRM Buyer. The new version will provide virtualization from both the ser...
Salesforce.com and VMware jointly announced Tuesday a new platform for enterprise application development in the cloud. They will offer application development as a service in their VMforce venture. "[Information technology] needs to be transformed into and accessed as a service whether it's into th...
Merrill Lynch has predicted that the cloud computing market could reach $160 billion by 2011. By any measure, in any industry, that's a huge number -- it's astronomical for one that can only be described as "nascent." To be sure, the potential for cloud computing is immense. Still, Merrill Lynch may...
Very - Already have or will get one
Somewhat - Awaiting more reviews or feedback from trusted sources
Indifferent - Satisfied with current phone
Not at All - Prefer other brands
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https://www.crmbuyer.com/story/customer-retention-by-extraordinary-means-is-not-crm-177075.html
Customer Retention by Extraordinary Means Is Not CRM
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https://www.crmbuyer.com/story/social-media-integration-the-new-crm-standard-177061.html
Social Media Integration: The New CRM Standard
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https://www.crmbuyer.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
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https://www.crmbuyer.com/story/customer-analytics-now-a-pivotal-piece-of-the-retail-sales-puzzle-177486.html
Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
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https://www.crmbuyer.com/story/bridging-the-smb-enterprise-retail-gap-with-gen-ai-177751.html
Bridging the SMB-Enterprise Retail Gap With Gen AI
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https://www.crmbuyer.com/story/subscription-sales-spur-superior-selling-177636.html
Subscription Sales Spur Superior Selling
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https://www.crmbuyer.com/story/the-price-retailers-pay-for-flawed-product-information-177772.html
The Price Retailers Pay for Flawed Product Information
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https://www.crmbuyer.com/story/subscription-commerce-merchants-innovate-amid-rising-churn-rates-177730.html
Subscription Commerce Merchants Innovate Amid Rising Churn Rates
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https://www.crmbuyer.com/story/salesforce-starter-is-integral-to-cover-the-crm-waterfront-177092.html
Salesforce Starter Is Integral To Cover the CRM Waterfront
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