Getting a prospect on the line and talking to them directly matters. It's the ability to deliver the pitch with the right content, cadence, and care for your future clients' needs that makes a voice call so effective. It's not just salespeople who prefer a call -- 92 percent of all customer interactions happen over the phone. Simply put, that direct human connection creates the right environment to establish trust...
In what could be a trial run for more of the same, Red Hat held a first-ever virtual technical summit to spread the word about its latest cloud tech offerings. CEO Paul Cormier welcomed online viewers to the conference, which attracted more than 80,000 virtual attendees. The company made several key...
Facebook is clamping down on ads and misinformation relating to coronavirus. Criticism of social media platforms for spreading fear and confusion about coronavirus is rife. Still, Facebook's decision-making has raised a few eyebrows, as the coronavirus ad restrictions could be interpreted as limitin...
Measuring Broadband America, a 10-year-old FCC program to ensure that Internet service providers deliver on their connection speed promises to consumers, has become unreliable. Companies including AT&T, Cox, Comcast and Verizon reportedly have been employing tactics to make their performance num...
Every decade the wireless industry transitions to a new cellular technology, and every generation there are doubts about it. This continues with 5G. I have heard from consumers and even people within the industry that there is "no need for 5G," "5G is only for businesses," "5G won't be available unt...
After having countless conversations with iPhone users in the last few days, I've concluded that Apple will sell loads of these new devices -- but not as many as in the past. There are several reasons I'm expecting a downturn in iPhone sales. Among the top reasons are lack of support for 5G, lack of...
Amazon and dozens of partners have joined in a Voice Interoperability Initiative. Their aim is to support multiple, interoperable voice services on a single device so customers can access the one they want by saying the appropriate wake word. Companies involved in the initiative will work with resea...
Digital transformation has left hardly any industry unshaken. In broadcasting, it's safe to say that it has transformed completely the way we create, deliver and consume content. Undoubtedly, the most noticeable change lies in the shift toward the OTT format. Traditional TV now plays second fiddle: ...
Traditional cable TV providers will face a big competitive threat in the next decade from the Internet, IPTV and 5G wireless. Cable TV typically lands at the bottom in customer satisfaction surveys. That means there is both plenty of room for improvement and plenty of room for new competitors and ne...
Chinese government-affiliated hackers have been making a concerted effort to steal medical research, particularly cancer research, from U.S. institutions. The step-up in medical research theft appears to be linked to China's growing concern over cancer mortality rates and increasing healthcare costs...
A new collaboration between Dell and Google has produced the world's first enterprise-class Chromebook. The companies have announced their partnership to bring new capabilities and services to Dell's Unified Workspace strategy. Google launched its Chrome Enterprise capabilities in 2017 to put critic...
The T-Mobile-Sprint merger looked like it was pretty much a done deal a couple of weeks ago, when DoJ gave its approval. It now looks like there won't be a final answer until 2020. This will go down in history as one of the longest corporate merger attempts. The delay will be hardest on Sprint and D...
Samsung announced new devices and a deepening of its relationship with Microsoft at Samsung Unpacked, which showcased innovative new mobile experiences that work seamlessly and continuously anywhere and anywhen. "The line between work and play has pretty much disappeared, and that means we need tech...
The T-Mobile-Sprint merger has been dragging on for quite a long time, but it finally may be in the home stretch. To get the deal approved, Sprint and T-Mobile might have to sell off some of their wireless assets, and many were surprised by Dish Network's interest. What would this mean for the merge...
Sprint's best shot at success is to merge with T-Mobile. Without the merger, I see the company continuing to struggle as a weak player in the competitive wireless battle. Then again, this is nothing new. Sprint has been limping along for decades, for many different reasons. If this merger fails, wil...
Expect an unprecedented tsunami of excitement.
Look for a bigger surge of enthusiasm compared to recent Apple events.
Anticipate the typical level of interest sparked by a wave of Apple news.
With only a mild ripple of interest.
WWDC, yawn.
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Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
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Retailers, It’s Time To Get Phygital
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Amazon Adds Age Verification to Its Palm Reading Technology
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Playvox Workforce Management Prioritizes Emotional Loyalty
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Subscription Sales Spur Superior Selling
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Preparing for an Uncertain Economic Future: Where to From Here?
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Mobile Shopping Apps Linked to Digital Wallets: A Loyalty-Driving Duo
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