Consona offers a line of enterprise resource management and customer relationship management software that is made up of parts that are more recognizable than the whole. Remember Onyx? It belongs to Consona. Same with Knova and, more recently, SupportSoft. Over the last few years, Consona has been s...
Oracle has released Contact Center Anywhere 8.1, an application that builds on its acquisition of Telephony@Work, an on-demand provider of IP-based software infrastructure for hosted contact center services, made exactly a year ago. Oracle Contact Center Anywhere 8.1, is a multimedia IP-based contac...
M2M Holdings has signed an agreement to acquire CRM provider KNOVA Software, in an all cash transaction valued at approximately US$47 million. The deal is expected to close at the end of the first quarter of 2007, subject to approval by KNOVA shareholders. KNOVA provides a niche CRM application call...
On August 1, Onyx's shareholders are set to vote on the pending acquisition of the company by M2M Holdings, a private equity firm jointly owned by Battery Ventures and Thoma Cressey Equity Partners. The deal on the table is an all-cash transaction for US$92 million, or $4.80 per share, and it is one...
CDC Software has made its third offer to acquire mid-market CRM vendor Onyx, offering shareholders a choice of all-cash or cash-and-shares in CDC. The offer -- US$4.85 per share in cash, or $2.50 in cash and $2.50 in CDC stock -- comes a few weeks after Onyx signed a definitive agreement to be acqui...
Onyx has signed a definitive agreement to be acquired by M2M Holdings, a private equity firm jointly owned by Battery Ventures VI and Thoma Cressey Equity Partners, in an all-cash transaction for US$92 million, or $4.80 per share. Closing is anticipated in the third quarter, subject to approval by a...
Onyx has upgraded its analytics application with the introduction of Onyx Analytics 3.0, a product within the vendor's Performance Management portfolio. New features in this release include scorecarding and event monitoring functionality. Scorecarding allows users to monitor and rate performance aga...
CDC Software is adding another CRM software vendor to its portfolio of acquisitions that will expand its product line and widen its distribution channel. On Thursday, the company announced it has signed a definitive agreement to purchase c360, a provider of CRM add-on products, industry-specific app...
CDC has made another proposal to buy Onyx following its failed attempt in January. At the same time, it announced plans to form a new company to manage the various enterprise applications under the corporate umbrella. While the corporate restructuring is not directly related to its new offer for Ony...
Microsoft is formalizing a trend that has been front and center in the CRM arena for years; the integrated suite approach to customer service is already a staple of most enterprise applications. Now, though, it has trickled down to the mid-market and even small business spaces. Last week, with much ...
After two days of consideration, Onyx Software rejected CDC's unsolicited offer to buy a majority stake in the company. "Onyx is not for sale, and we consider the matter closed now," Robert Craig, director of analyst and public relations, told CRM Buyer. On Wednesday, CDC, a Hong Kong-based company ...
Hong Kong-based CDC has made a bid for majority control of Onyx Software, after providing institutional shareholders with information on the proposed structure of the merger and the synergies it believes will result. CDC went public with its desire to make the acquisition late last year, after tryin...
Watching an otherwise relaxed executive from a CRM vendor nearly jump out of his chair this week over lunch when his BlackBerry went off instantly reminded me of one of my neighbor's boys bouncing with excitement after unwrapping a Sony Personal PlayStation (PSP) for his birthday. Then it dawned on...
The Oracle-PeopleSoft controversy has caused a ripple -- or perhaps a wave -- that has not yet reached the shore of software development, but it carries implications for many software firms. Although Oracle's hostile takeover of PeopleSoft is by no means a done deal, the very possibility signals a s...
EmergeCore Networks announced Thursday that it is shipping a CRM upgrade for its "IT in a Box IT-100" network appliance. The upgrade is free for existing owners of the IT 100, while new purchasers of the IT 100 or future IT in a Box models will also get the CRM software gratis. About the size and sh...
Good - It's entertaining and makes sporting events more interesting.
Bad - It increases the risk of gambling addiction and financial loss.
Neutral - The benefits and drawbacks are equally significant.
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CX Center Stage at Oracle CloudWorld
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New Sweetwater CEO Amplifies Vision for Music Retail
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
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Marketers’ Texting Schedule Can Make or Break Consumer Engagement
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Subscription Sales Spur Superior Selling
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Customer Commerce Offers SMBs an E-Commerce Path to Better CX
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The Price Retailers Pay for Flawed Product Information
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AI Is Already at a Tipping Point
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