A social media platform that bills itself as a "non-biased, free speech" alternative to outfits like Twitter and Facebook has seen a surge in interest in its mobile app over the last week that culminated Sunday in it becoming the top free app at the Apple App Store. According to Fox Business, the Parler app has been downloaded 310,000 times in the last week alone...
Photo-hosting service Photobucket in May quietly restored third-party hosting of photos, reversing its unpopular year-old policy that required users to pay nearly $400 in subscription fees for hosting privileges. Many irate users claimed their photos were "taken hostage." Hosted photos on blogs, for...
All 49 members of the Senate Democratic caucus have expressed support for a resolution to save Net neutrality, introduced Wednesday by Sen. Ed Markey, D-Mass, under the Congressional Review Act. The CRA is a legislative tool that lets Congress reverse federal regulations via a simple majority vote.
Atlassian has announced the development of Stride, a new Slack-like workplace tool designed to streamline the communication process for business users. Stride enables teams to take action via both a smart text-based messaging service and a fully featured video and audio service. The latter functiona...
The number of mobile ransomware victims across the globe has increased fourfold compared to a year ago, suggests a Kaspersky Lab report released last week. Kaspersky software protected 136,532 users targeted by ransomware from April 2015 to March 2016 -- up from 35,413 in the year-ago period, the co...
If crime doesn't pay, Russian ransomware bosses wouldn't know it. The average Russian ransomware boss makes $90,000 a year -- or 13 times the average income for citizens in the country who stick to the "straight and narrow," according to a recent Flashpoint study. What does a ransomware honcho do fo...
Data stolen from more than 32 million Twitter users has been offered for sale on the dark web for 10 bitcoin, or around $5,800, LeakedSource reported Wednesday. LeakedSource has added the account and email information to its searchable repository of compromised credentials. The data set came from so...
The banking trojan -- a type of malware used to steal credentials for bank accounts -- has been a staple of cyberthieves for years. However, ransomware, which has proven both easy to use and highly successful, has started eroding its popularity. In a typical banking trojan attack, a robber mounts a ...
Yahoo on Friday announced that it has hired banking advisers and formed a committee to explore its strategic alternatives, the latest indication that the struggling company is serious about pursuing a possible sale. The committee, along with advisers Goldman Sachs, J.P. Morgan Chase and PJT Partners...
Laws usually are established after interpersonal or business activities collide with the real or perceived rights of others. After parties with different positions fight about who's right and who's wrong, legislatures create laws to solve the legal issues raised, and courts enforce them or create th...
Twitter on Wednesday gave users the option of using a new algorithmically organized feed that would deliver more relevant messages -- not necessarily the newest -- first. The new approach to disseminating tweets was spearheaded by Twitter's CEO Jack Dorsey, who is under pressure because of the compa...
Tidal has launched the premium tier of its subscription-based music streaming service, which costs twice the amount of a standard $10 account with the company. While the $20-per-month price tag for Tidal premium may seem steep, that subscription serves users lossless audio. The MP3 format reached We...
Facebook may have garnered 1.3 billion users since its inception a decade or so ago, but today there's an upstart contender that has set its sights on much of that same social networking world. "Simple, beautiful and ad-free" is Ello's tagline, and the new social network is gaining considerable atte...
Twitter posted healthy revenue for the second quarter -- US$312 million, up 124 percent year-over-year. Its profit? Not there yet. However, even though the company reported a net loss of $145 million, investors are likely to overlook the lack of profit for some time. Financials aside, what Twitter r...
"Perfection is the enemy of completion" is a bastardization of a translation of the first line of a poem by Voltaire. That makes the saying itself sort of an example of what Voltaire was talking about -- but it doesn't make it any less true. In the processes we use to run our businesses and deal wit...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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https://www.crmbuyer.com/story/knowledge-management-the-silent-star-of-modern-service-176511.html
Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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