Facebook on Thursday announced Trending, a new product designed to surface relevant and timely conversations occurring on the network. Trending, displayed to the right of the user's News Feed, will feature a list of topics that have recently spiked in popularity, personalized according to subjects o...
Cybercriminals recently stole more than 2 million usernames and passwords from several popular sites including Facebook and Google. Pony, a botnet that logs user keystrokes, captured the information from more than 90,000 websites during the past month and then sent it to a hacker-controlled server.
Remember Bebo? In its heyday, five or six years ago, the social networking site showed enough promise to be considered a possible rival to then-dominant MySpace -- and to pull in an $850 million purchase price when it was acquired by AOL. What a difference a few years make. Fast forward to 2013, and...
About ten years ago, I wrote a paper that predicted that analytics and social media would converge in CRM. I believed that for two reasons. First, I believed social media was inevitable, though I had no idea what form it would take. Facebook was not on my radar and had not officially launched, MySpa...
Facebook unveiled its new look this week, providing bigger photos and more links in users' News Feeds, along with additional ways to view specialized streams based on topics of interest, such as music. This is apparently an attempt to corral all the random musings and disjointed pictures users are a...
Instagram appears to be backtracking on plans to update its privacy policy and terms of service following an uproar from users. The proposed updates were scheduled to come into effect Jan. 16. Provisions that stirred users' wrath apparently let the company use posted images in advertisements without...
It isn't too hard to see what Facebook users Like, but on Thursday reports surfaced online about something few if any users would find likeable. It appears that sending links via private messages through the social network results in extra Likes for the link targets -- never mind that the link you'...
Brothers Cameron and Tyler Winklevoss -- famed for their dispute with Mark Zuckerberg over the formation of Facebook -- are trying their hand at the social media space again. They have invested $1 million in SumZero, founded in 2008 by fellow Harvard alum Divya Narendra, who also had a hand in bring...
Weeks after Marissa Mayer was hired as the new CEO of Yahoo, her predecessor has stepped down. No, not Scott Thompson. He left in May amid a resume scandal involving a false computer science degree. Yahoo's latest defector is Ross Levinsohn, the person who briefly held the position of interim CEO of...
"Bug #1 - Microsoft has a majority market share." - Ubuntu bug tracker. Much has changed since Canonical started on its quirky quest to "fix bug #1." Seven years ago Microsoft was seen as stagnant, ripe for plucking. Longhorn was still MIA, and Microsoft users were busy patching XP against the lat...
Social network MySpace settled with the U.S. Federal Trade Commission Tuesday over charges related to how the site was using members' personal information. The social network had access to personal data from users, including their full names, ages and genders. MySpace promised users it would not sha...
Facebook is rolling out yet another feature to keep members engaged with the site for as long as possible. Called "Interest Lists," Facebook touts it as a way for users to create their own personalized newspapers with special sections -- or feeds -- on topics that matter the most to them. There will...
As Facebook prepares for an IPO of its stock that may value the company at US$100 billion, it's important to know what sport it's in and if, like the Chicago Bulls with Jordan, dynasties can last. Michael Jordan was probably the best basketball player to play the game of hoop. He averaged 30 points ...
pple's first fiscal quarter is usually a big one. The way its financial calendar works out, what it considers Q1 ends on Dec. 31, meaning it covers the entire holiday period, as well as maybe a little back-to-school action. But the numbers Apple posted about its most recent Q1 were in an entirely di...
Yes - It's my go-to for most topics.
Somewhat - It's a good resource but I do not consider it fully authoritative.
No - Too much of the information is incorrect or biased.
I do not use Wikipedia.
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‘Thinking Machine’ Speaks Volumes for Better Customer Service Experiences
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
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https://www.crmbuyer.com/story/sink-or-swim-5-e-commerce-pain-points-to-address-for-success-176769.html
Sink or Swim: 5 E-Commerce Pain Points To Address for Success
Sweetwater’s Well-Tuned Marketing Is Music to Shoppers’ Ears
An All-Encompassing Approach to Cloud-Based Retail CRM
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https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google’s Algorithm Updates
4 Tips To Attract a Younger Customer Base
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https://www.crmbuyer.com/story/4-ways-to-build-customer-loyalty-amidst-sky-high-inflation-176825.html
4 Ways To Build Customer Loyalty Amidst Sky-High Inflation
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
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https://www.crmbuyer.com/story/gen-z-to-retailers-sell-us-speed-simplicity-touchless-pay-options-176555.html
Gen Z to Retailers: Sell Us Speed, Simplicity, Touchless Pay Options
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
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Pulse Check on Physical, Digital Commerce Health
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
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Robotic Letter Writing Lends a Hand to Personalized Marketing, CRM
Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
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New Recipe for Marketing Success: Blend Digital and CX, Mix Well With AI
The CRM Quiz
Service Is More Than a Selling Opportunity
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Monday.com’s New Tools Showcase Low-Code/No-Code Trend in CRM
A Study of Selling
Digital Skills Front and Center
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Oracle’s ‘Box of Chocolates’
How To Build the Most Effective Customer Journey
CloudShare, HubSpot Integration Offers Clearer Vision of Product Engagement
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