Oncontact Software released version 6.1 of its CRM application, which caters to the growing demand among users for software delivered through the Internet. For the first time, with this release the vendor is providing users with Web extensibility along with its traditional client server access. What...
RightNow is leveraging two of its competitive strengths -- self-service and knowledge management -- to deliver a syndication widget in its November 07 release. The feature allows companies to syndicate and then distribute content, such as pricing or warranty information, across several Web sites tha...
Today, there are 165 agents in Capgemini's new 610-seat Customer Care & Intelligence center in Junction City, Kan., using Google Apps as part of their customer care activities. Corporations' use of Google Apps have come a long way, considering that when Google Apps was first introduced it was la...
OpenSpan, a Microsoft partner, rolled out an application integration platform that allows users of Microsoft's Customer Care Framework 2008 -- which was also introduced Wednesday -- to link together older applications and custom-built systems with the front-end agent desktop. Built on the Microsoft ...
Sage Software has upgraded ACT by Sage for Real Estate 2008 (10.0) and ACT by Sage Premium for Real Estate 2008 (10.0) contact and customer management applications. These were introduced last year as ACT's first vertical offerings. The company rolled out the two new versions during its Sage Summit c...
Microsoft has cut by almost half the cost of its CRM Live application for partners, bringing its price point down to $15 per user per month. The price cut, of course, is part of Microsoft's ongoing support for its partner network that the company must leverage to make inroads in the Software as a Se...
Interactive Intelligence introduced a new iteration of its flagship contact center automation and enterprise IP telephone software platform. Customer Interaction Center and Vonexus Enterprise Interaction Center version 3.0 include upgraded security, new deployment and integration technologies, as w...
Microsoft has introduced HealthVault, a portal for consumers in which they can store their health data -- either manually or by uploading data from, say, a heart monitor -- as well as search for related healthcare information. The portal includes an online component and client software called the He...
Sage Software released a new version of its long-standing ACT! application -- a release timed to coincide with the application's 20th anniversary. The biggest change in this application is the introduction of a Dashboard -- a popular type of user interface -- as well as new productivity enhancements...
What does marketing resource management mean to you? Does it mean the same thing to your coworker? Your competitor? The vendors who sell these solutions? The acronyms used to define the marketing automation space -- MRM, MOM, EMM, DAM, etc. -- have undeniably become so ambiguous that it's not unc...
ReachForce, an on-demand provider of marketing databases, is making the jump into a related software niche. Last month, it made available on a limited basis Fountainhead, an on-demand marketing predictive campaign engine customized for the Salesforce.com portfolio of products. Next month, according ...
StayinFront has shifted its CRM application to .Net architecture in what is the first major overhaul of its flagship product in two years. The new product, StayinFront CRM 10, migrated from a client-server model to a platform that allows it to integrate with other software applications more easily a...
Epicor has released its first major overhaul of its CRM application since the company shifted its product line to the .NET platform. At that time, in 2002, Epicor introduced new CRM functionality that played upon the benefits of moving away from a client-server environment. This release focuses more...
Interactive Intelligence has released its second-generation session initiation protocol Interaction Gateway, an appliance that enables connections between traditional T1 and E1 trunk lines and Voice over Internet Protocol networks. The new version includes support for global protocols, fax support ...
Microsoft tipped its hand just a little bit more about its forthcoming on-demand CRM initiatives at its Worldwide Partner Conference now underway in Denver. It has released its subscription fees -- a schedule that suggests it is gearing up for a price war with primary competitor Salesforce.com. It a...
Yes, communities and infrastructure can't keep up
Some projects are moving too fast
No, expansion is needed to meet demand
The pace seems about right
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