Some of your employees have a blog -- approved, of course -- as do some of your customers. In addition, your employees have been posting videos from the latest trade show on your Web site, as well as on some of your partner Web sites. Your latest project is the funneling of customer comments from yo...
The real beauty of baking soda isn't what it does in the oven but what it does outside of the oven. It's flexible. It's dynamic. It does everything it does extremely well. In addition to playing a key role in cakes, breads and pastries, it keeps refrigerators smelling fresh, can clean a bathroom or ...
It's rare to see Google command anything less than a large presence in just about any given e-business study these days, and the latest annual American Customer Satisfaction Index from the University of Michigan is no exception: ACSI scores for e-business rose 5.5 percent to 79.3 on ACSI's 100-point...
Microsoft will be rolling out eight CRM "accelerators" for its Dynamics CRM product line in the second half of 2008. On the Javista blog, Microsoft's Reuben Krippner gives readers a thorough update on what they will offer customers. On the Microsoft Dynamics CRM Team Blog, he shares information for ...
Every interaction an enterprise has with customers, partners or suppliers instigates a new trail of data which over a short period of time can create a deluge effect. Experts predict that within a few years it won't be uncommon to see enterprises with networks and databases storing over 100 terabyte...
Landslide has a friend in blogger Chris Bucholtz, who writes, "Here's what Landslide provides in the new release: a single-screen interface that walks its users through the standard tasks that CRM fulfills -- gathering data on customers and leads -- and then beyond that into a set of processes that ...
One best practice forward-looking companies have adopted is being proactive with online conversations that criticize, question -- or hopefully compliment -- a company's products or services. Not enough companies do this, of course, and of those that do, most do it more out of curiosity than anything...
On July 11, when Apple had barely started to sell its much-anticipated iPhone 3G, Salesforce.com became the first customer relationship management vendor to announce the availability of its mobile applications for the iPhone in Apple's App Store. Now, two weeks after the phone's release, a few other...
In Internet time, it's been an eon since "smart appliances" were said to be stocked on the near horizon, but many sunsets later -- eight years, actually -- the futuristic devices are still, well, in the future. One would think the green movement, among other things, would have pushed this concept al...
Microsoft held its Worldwide Partner Conference last week, and Sonoma Partners' Mike Snyder summed up the event's highlights. "Once again, Microsoft CRM was a featured product at the conference! Microsoft sells thousands of products, but CRM gets plenty of attention," he wrote. "During the opening k...
Merrill Lynch has predicted that the cloud computing market could reach $160 billion by 2011. By any measure, in any industry, that's a huge number -- it's astronomical for one that can only be described as "nascent." To be sure, the potential for cloud computing is immense. Still, Merrill Lynch may...
Over the past year, the business intelligence landscape has transformed drastically. Formerly, this market was comprised of a vast collection of solution providers, but it has evolved to just four major players -- IBM, SAP, Oracle and Microsoft. These BI titans have expanded through acquisition, sna...
Google and Microsoft have teamed with Intuit, WebMD and a consortium of more than 100 healthcare providers, insurers and consumer and privacy groups to develop a framework of practices governing online personal health record services. Under the leadership of the Markle Foundation, the Connecting for...
The vast majority of doctors aren't taking advantage of electronic medical records, with many citing the cost of adoption as a significant impediment, according to a new study that also suggests the tipping point toward broader adoption may be on the horizon. Just 17 percent of U.S. doctors have acc...
I was at the Enterprise 2.0 conference in Boston last week. Good show, nice people, well run, and it was held at a swanky new Westin on the waterfront. It got me thinking, though, about the "two-dot-oh" phenomenon and how badly it needs a rethink. See, the problem -- whether we're dealing with Enter...
Yes, communities and infrastructure can't keep up
Some projects are moving too fast
No, expansion is needed to meet demand
The pace seems about right
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Workbooks Takes On CRM Giants With Plain-English AI
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