Oracle will issue the first release of its next-generation Fusion applications in the first quarter of 2011, company CEO Larry Ellison has announced. It took the database giant five years to integrate the "best features" of PeopleSoft, Siebel and its own E-business suite. Oracle purchased PeopleSoft...
I had the pleasure of attending two events last week: Microsoft Convergence 2010 in Atlanta and the Salesforce-VMware VMforce.com announcement in San Francisco. Each event was useful and informative in its own way, and I am pleased to have witnessed each first-hand. I have written exhaustively -- ...
Salesforce.com and VMware jointly announced Tuesday a new platform for enterprise application development in the cloud. They will offer application development as a service in their VMforce venture. "[Information technology] needs to be transformed into and accessed as a service whether it's into th...
As with any new technology, there are special considerations that must be taken into account when deciding how or whether to implement a cloud-based application. These are early days for cloud computing, which means the planning process must move off auto-pilot. Here are some of the things companies...
Earlier this month Zuora, a startup that's less than a year old, launched Z-Commerce, a platform that gives developers access to its applications as well as Z-Force's API documentation, sample code and toolkits. There is also a sandbox environment, currently available in private beta. A few years ag...
Voice today is at center stage in the enterprise. Carrier Session Internet Protocol trunks, enterprise SIP trunks, converged IP networks, federating private branch exchanges, unified communications and communication-enabled applications are but a few of the many voice initiatives you'll find underwa...
Salesforce.com has announced its latest platform-to-platform integration -- this time with Google. Force.com for Google App Engine is a new set of tools and services that allows developers to build Web applications on App Engine that leverage the enterprise data that resides in Salesforce.com. "We b...
The Internet has seen massive adoption. Online retailing has continued to dramatically build its customer base and more and more companies are sending their offline customers to the Internet for service and support. To service both these old and new customers, the Internet has already had an abundan...
On Wednesday, CentricCRM, a developer of open source CRM software, will announce it is rebranding its application after revamping it and adding new functionality. The company also is changing its name to "Concursive." Now called "Concourse," suite 5.0 offers an integrated CRM, Web site creation, con...
Amdocs has rolled out Smart Agent Desktop, a new product that gives contact center agents visibility into back-end applications and provides guidance on decision making processes related to calls. It is the combination of both factors in one product that makes this rollout unique in the industry, Ho...
CorraTech, an open source software services firm, introduced Opensuite, a pre-beta release of its latest open source endeavor. The project is an open source-based integration of -- for now -- three of the leading open source applications in rich e-mail, document management and CRM. "This is a pre-pa...
SAS added a new application to its lineup of customer service analytical offerings. SAS Real Time Decision Manager embeds analytically driven decision logic at every customer interaction. The Decision Manager tool was introduced during Gartner's CRM conference this week, along with an updated versio...
While use of on-demand Software as a Service is expected to grow rapidly in the next few years, organizations for a variety of reasons continue to prefer in-house application development and on-premise deployment to support a range of key business functions and processes, as is discussed in Part 1 o...
AT&T on Monday announced it will partner with enterprise mobile solutions provider Antenna Software to market its business application mobilization, starting with mobile CRM for sales force automation and expanding to field force and executives' data requirements. AT&T has begun using Antenn...
Technological development is fueling the transformation of economies and production processes around the world. Just-in-time manufacturing -- an industry-shaking innovation when Japanese manufacturers applied the methodology on a wholesale basis back in the early 1980s -- is now a best practice acro...
Ban
Regulate
Maintain status quo
Undecided
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/04/AI-robot-in-business.jpg
https://www.crmbuyer.com/story/how-to-leverage-gen-ai-without-losing-the-corporate-shirt-179123.html
How To Leverage Gen AI Without Losing the Corporate Shirt
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/02/future-retail.jpg
https://www.crmbuyer.com/story/the-future-of-gen-ai-in-retail-balancing-human-factors-with-revenue-growth-177923.html
The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/06/Gen-AI-chat.jpg
https://www.crmbuyer.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/04/marketing-creators.jpg
https://www.crmbuyer.com/story/beyond-the-cart-ux-hits-and-misses-can-make-or-break-a-virtual-storefront-177960.html
Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/03/AI-digital-signage.jpg
https://www.crmbuyer.com/story/spectrio-digital-signage-gives-ai-assist-to-in-store-marketing-177957.html
Spectrio Digital Signage Gives AI Assist to In-Store Marketing
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/12/ecommerce-success.jpg
https://www.crmbuyer.com/story/5-ways-retailers-can-sell-more-online-with-a-personal-touch-177854.html
5 Ways Retailers Can Sell More Online With a Personal Touch
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/07/innovation.jpg
https://www.crmbuyer.com/story/a-new-era-of-customer-service-177218.html
A New Era of Customer Service
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/02/smartphone-retail-price-check.jpg
https://www.crmbuyer.com/story/omnichannel-online-consumers-shift-to-mindful-shopping-practices-177915.html
Omnichannel, Online Consumers Shift to Mindful Shopping Practices
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/07/ai-brain-1.jpg
https://www.crmbuyer.com/story/landing-intelligent-customer-service-177182.html
Landing Intelligent Customer Service
Enter your Username and Password to sign in.
Social CRM
See all Social CRM