New wired and wireless Web services are improving supply chain and B2B2C network management at both ends of the chain. As companies such as Ariba and IBM are hard at work extending supply chain and B2B network management with new and improved SOA-based Web services at the partner and customer end, w...
NetSuite has introduced a new development platform that gives both users and partners deeper customization capabilities for their respective needs. Called "SuiteFlex," the platform gives customers the tools to build their own workflows and user interfaces -- for example, a billing application that r...
Avaya has updated its flagship contact center software application, Interaction Center, with new features that make it easier for developers to build agent portals to their own specifications and needs. This latest iteration of the application, version 7.1, is taking aim at a pain point that many ve...
SplendidCRM has created what it says is the ideal "compile once, run everywhere" cross-platform application with its release of SplendidCRM 1.2 for Microsoft Windows Server 2003 and SplendidCRM 1.1 for Novell Suse Linux Enterprise Server 10. The company used Novell's Mono open source toolset to lev...
Oracle has given Siebel customers an idea of what measures need to be taken for their existing applications to work with Oracle Fusion Middleware. On Tuesday, it rolled out its road map to certify Siebel's business applications and analytics products on the Oracle middleware platform. Oracle has pre...
On Wednesday NetSuite made five announcements designed to catapult it into a leadership position in the on-demand, or software as a service, market. In no particular order the company announced its version 11.0 release, informed the world that this release is fully AJAX infused, introduced a scripti...
While sitting through technically complex webinars and presentations this week, I felt like raising my hand and saying, "May I be excused? My brain is full." Seriously, the level of technology and adroitness of world-class demo jockeys is both impressive and intimidating. Compound this with bondin...
Hoping to appeal to smaller businesses and fend off competition from open-source rivals, Oracle plans to release a free version of its database software. The company has not made it official yet, but the expectation is that by week's end, Oracle will announce that Oracle 10g Express Edition (Oracle ...
May I take your order please?" These sometimes-garbled words uttered through a speaker at your local drive-through restaurant may soon originate from a different city or even another state thanks to new customer-relationship-management technology. Hardee's -- part of CKE Restaurants Inc. in Carpint...
Having gobbled up JD Edwards and PeopleSoft, Oracle yesterday held a coming out party for "Project Fusion," its plan to meld the products of the three companies and hold onto the customer base for which it paid $10.5 billion. "The big news is that Oracle is not forcing customers to migrate," Evan Qu...
Oracle today officially released the mobile version of its grid computing database, 10g. A version of Database Lite 10g has been in use since 1996 as a means of accessing the main 10g database through PDAs, laptops and handheld computers. The company says its new release is a giant step ahead of the...
Oracle's OpenWorld conference last week in San Francisco combined the company's traditional shows Oracle AppsWorld and OracleWorld in the company's largest conference ever. More than 25,000 customers, vendor partners, Oracle employees and analysts took part. Even Microsoft made its first appearance...
IBM today announced it has entered into an agreement to acquire Cyanea, a provider of software that monitors and manages the performance of Web-based business applications. Cyanea is a privately held company based in Oakland, California. Financial terms were not disclosed. Upon closing, Cyanea's ope...
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None of the above
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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5 Ways Retailers Can Sell More Online With a Personal Touch
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A New Era of Customer Service
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Leveraging AI To Transform Actionable Business Strategies Reliably
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CRM Advances With AI Powers Amid Data Privacy Challenges
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