Saturday, Nov. 8, 6:15 p.m. The Wheaton, Md., Metrorail stop in greater Washington, D.C. I am meeting a friend at 7, and I'm later than I wanted to be getting to the Metro. Unfortunately, I'm a bit off my stride. I forgot to get dollar bills and now have to scrounge through my purse looking for eno...
Avaya is targeting unmet pockets of user demand in the telecom industry with the release of three new offerings this week. Kevin Kennedy, who will be taking over as CEO in January, is appearing at VoiceCon on Monday to unveil the new products: a contact center product focused on outbound messaging a...
I have been operating in tired mode continuously since the conventions, and by the time you read this, I may have gotten some serious sleep, though I doubt it because this is Dreamforce week after all. There have been too many things competing for my attention after dinner each evening, and none of...
Salesforce.com continues to push its cloud computing functionality into the enterprise, with the introduction of a new tool that allows users to harness the applications available on Force.com and apply them to corporate Web sites. Force.com Sites allows customers to run their Web sites in Salesforc...
Warning: Your personal data may be at risk. As RFID devices work their way into consumers' everyday lives, the potential for data breaches grows rapidly. RFID technology used to be used primarily to track warehouse operations and perform inventory control through. Now, this same technology is findin...
Google and Microsoft have teamed with Intuit, WebMD and a consortium of more than 100 healthcare providers, insurers and consumer and privacy groups to develop a framework of practices governing online personal health record services. Under the leadership of the Markle Foundation, the Connecting for...
Oracle has reached an agreement to buy Skywire, a firm that makes software for the insurance business, as the database and applications giant continues to build out its menu of industry-specific tools. The purchase of Skywire marks the second consecutive acquisition in the insurance space for the vo...
The launch of Healthline Networks' HealthSTAT last week is one more indication that the Internet ad platform wars are far from over. To be sure, Google remains the giant to beat -- and it looks as though it's settling into its role as the long-term dominant player. However, HealthSTAT may be on the ...
Microsoft and Kaiser Permanente announced plans for a pilot program that would exchange health information between the insurer's My Health Manager service and the HealthVault personal health records service. The partnership comes amid a push to give people greater control of and access to their medi...
Most health insurance companies have plowed resources into self-service Web sites for their policyholders -- Web site portals that display page after page of details on coverage. Yet the general perception, even among many industry insiders, is that health insurance providers are not customer-friend...
Pharmaceutical companies manage large quantities of content about their product lines. However, unlike other industries, the challenge of managing this information is exacerbated by regulatory and compliance demands and the need to manage information from multiple "touch points" across a diverse cus...
Through a joint venture with the renowned Cleveland Clinic, Google is entering yet another software category: electronic personal health records. The two firms last week announced plans to develop a PHR pilot program that will test the secure exchange of patient medical record data -- such as prescr...
Oracle has introduced a new single-tenant option for its Siebel CRM customers. In contrast to the typical multitenant architecture, Siebel's Single Tenant, Enterprise Edition gives customers a path to connectivity via a fully dedicated database, middleware and application instance of Siebel CRM On D...
Database vendors, as well as human resources, customer relationship management, enterprise resource planning and specialist recruitment management systems developers are all working with organizations to improve their recruiting and personnel management capabilities -- and they're taking advantage o...
Not too long ago, advice to keep a CRM implementation simple would have focused around due diligence for the application. It would have focused on negotiating the best deal with a systems integrator. Most of all, it would have focused on a clear needs assessment driving the application. That was the...
Yes, communities and infrastructure can't keep up
Some projects are moving too fast
No, expansion is needed to meet demand
The pace seems about right
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