Microsoft traditionally has focused on building industry-generic productivity, communications and collaborative software. Now, though, the company appears to be heading down a path well trodden -- for better or worse -- by such companies as Siebel, SAP and a host of best-of-breed vendors: the softwa...
CRM vendors -- the champions of customer service best practices -- received dismal ratings for their own treatment of online customers in a new survey. The Customer Respect Group has rated customer service in such industries as banking, airline and travel, telecom, consumer goods, manufacturing, foo...
CDC Software is adding another CRM software vendor to its portfolio of acquisitions that will expand its product line and widen its distribution channel. On Thursday, the company announced it has signed a definitive agreement to purchase c360, a provider of CRM add-on products, industry-specific app...
Lawson Software has bundled IBM's tech stack in the latest version of its enterprise resource planning suite, Release 9, for the first time since the firm announced a partnership with Big Blue last year. Lawson also announced that it expects next month to close its acquisition of the Swedish softwar...
Continuing to develop its verticalization strategy, NetSuite has launched "NetSuite Software Company Edition," an application for the software industry. Not surprisingly, its design was based in part on NetSuite's own experiences, the company said. "Running a software company is complex -- especiall...
I spoke with a group of investors last week about the importance of the emerging field of platform technology. They were interested in investing in a company that was looking for additional late round funding and they wanted to know a few things. What is the market for this new technology? Who wi...
Managed care is facing a fundamental shift in the way it handles member relations. Historically, payors invested little in developing solid relationships with individuals. This was a logical arrangement as employers selected and paid plans, so sales, service and marketing resources were dedicated ...
At Blue Cross-Blue Shield of Rhode Island (BCBSRI), the numbers told the story: About 180 customer-service reps were using old "green screen" technology. With dumb terminals connected to a claims-processing system, trying to handle a total of 900,000 calls per year. Each call took about 10 minutes, ...
An affiliate of a global acquisitions firm, Platinum Equity, LLC, has agreed to purchase a controlling interest in CompuCom Systems. Safeguard Scientifics, which has a 58 percent voting interest in CompuCom, has agreed to vote for the acquisition. The Platinum Equity affiliate will acquire CompuCom ...
Yes, communities and infrastructure can't keep up
Some projects are moving too fast
No, expansion is needed to meet demand
The pace seems about right
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