Earlier this year, a careless employee at an investment firm learned a painful lesson: Sharing files through peer-to-peer Web sites like LimeWire can easily expose internal data in a corporate network. In this case, the employee worked for Washington-based Wagner Resource Group, which counts several...
Google and Microsoft have teamed with Intuit, WebMD and a consortium of more than 100 healthcare providers, insurers and consumer and privacy groups to develop a framework of practices governing online personal health record services. Under the leadership of the Markle Foundation, the Connecting for...
Oracle has reached an agreement to buy Skywire, a firm that makes software for the insurance business, as the database and applications giant continues to build out its menu of industry-specific tools. The purchase of Skywire marks the second consecutive acquisition in the insurance space for the vo...
Having delivered on its goal of moving to a service-oriented architecture, SAP now aims to make use of that architecture as it drives innovation out to the fringes of its sphere of influence. CEO Henning Kagermann outlined in his keynote at the company's annual Sapphire conference a strategy to deli...
As we've said here before, blogs have been an excellent leveler of the playing field for consumers. Had a poor customer service experience or are just feeling aggrieved with a service provider? Complain to management, yes, but then blog about it. While such posts are generally considered to be the r...
SAP is a company in transition. The Walldorf, Germany-based enterprise software firm has been around since 1972, which makes it older than Microsoft. To hear observers and insiders tell it, the firm has been showing its age in recent years. A combination of its massive size -- it is the third-larges...
The customer relationship management industry will grow by 14.2 percent this year, Gartner forecasts in a new report, with revenue expected to surpass $8.9 billion. Last year, the CRM industry registered $7.8 billion in global sales, based on preliminary revenue figures. The market is expected to co...
Combining in-memory data management, visual analytics, social networking and rich Internet applications, Software as a Service and open source software development, companies such as Advizor Solutions, Fractal Edge, Greenplum, LucidEra and others are filling what was an open niche in the BI marketpl...
In a year of consolidation in a hot business intelligence marketplace, IBM, Microsoft, Oracle and SAP secured leading positions in 2007. This has cleared the way for a new generation of BI specialists to emerge and take root. "We like to compare the massive consolidation we saw in 2007 to a forest c...
The front office meets the back office at the Web 2.0 enterprise portal. The enterprise 2.0 portal is a single accessible location intended to consolidate resources and serve up data from systems throughout an organization so that each "touch" a company has with its customers, prospects, partners an...
RFID has gained ascendancy in the corporate world more by fiat than through efforts to persuade suppliers that the technology could deliver internal returns -- at least, in the beginning. With the requirement to deploy it or lose contracts handed down by such entities as Wal-Mart and the Department ...
The fact that we pay the taxes that support the costs of government ought to make us the customers of the government, right? That seems logical, but often taxpayers and constituents are treated more like an annoyance than a valued customer. However, some government agencies are starting to see the l...
Voice over Internet protocol has recently become more common in corporations large and small. By combining separate voice and data transmissions onto the same line, this new communications option enables companies to lower their telecommunications costs and, after taking advantage of the savings, co...
The familiar adage that the consumer is always right has taken on a new meaning in the Internet age. Rather than talk with a store manager, consumers are now making their feelings about different products known on message boards and blogs. "Many companies tried to ignore the online forums, but most ...
The holiday season may bring joy to consumers and retailers alike, but hand in hand with that joy comes the inevitable pain of post-holiday returns. Gift returns can be a hassle for consumers, but for retailers they pose a daunting logistical challenge, requiring speedy adjustments throughout the pi...
Yes, communities and infrastructure can't keep up
Some projects are moving too fast
No, expansion is needed to meet demand
The pace seems about right
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