Gulf Cooperation Council banks have begun to feel the heat of competitive pressure from foreign banks that are trying to exploit the potential investment prospects in this market by riding on their vast experience and proven consumer-friendly services. In such a scenario, the banks have nothing to ...
One of the more revealing things I heard from Marc Benioff at Cloudforce 2011 in New York last week was his idea about how his company will continue to build out its product line. Marc's never been super secretive about his general direction, though product specifics have always been closely kept.
Salesforce.com is planning to release a free version of its real-time social collaboration application and platform, Chatter, according to comments CEO Marc Benioff made during the company's recent earnings call. Specifically, the company is working on "a kind of virally based" product, he said. The...
SugarCRM has rolled out OEM Platform Edition, a new product for its software vendor and distribution channel. The release doesn't further SugarCRM's open source-based functionality. Rather, the company is repackaging the latest version of Sugar 6, which came out this summer, in a format and with to...
Salesforce.com has announced it is making its social tool Chatter available for mobile devices within the next several months. Chatter is a real-time social collaboration application and platform for the enterprise, allowing employees to create profiles, and send feeds and status updates about proje...
Over the last couple of weeks, I have maintained radio silence, hardly blogging as I tried to prepare a manuscript for publication. This piece is not the usual analyst fare with charts and graphs and interpretations. It's a simple book of my writings from the last year and a half. Many things came...
Salesforce.com has introduced Salesforce CRM for Twitter, a new social media application. Twitter, for the uninitiated, is a free platform that lets people send out messages of no more than 140 characters to as broad a community as they can build. The posts, or "tweets," as they're known, can cover ...
Salesforce.com has rolled out another cloud offering -- this time for the service space. Called "Service Cloud," the bundled applications, which include integrated social networking tools, are built on the Force.com platform. Service Cloud allows users to create an online community for up to 250 cus...
Device makers are hard at it trying to crack the market for mobile enterprise software applications. While BlackBerry devices put Research in Motion in a front-running position, enterprise users have an increasingly wide range of choices when it comes to high-end smartphones and mobile devices. Rece...
The emergence of smaller, more powerful handheld devices and the spread of high-speed mobile networks have enterprise software developers scrambling to meet demand for portable versions of their flagship applications. Research In Motion got a jump on the market with the BlackBerry's secure and relia...
Candidates, political parties and money might seem to dominate the upcoming 2008 U.S. presidential election, but when it comes to voter relationship management, software rules campaigns and politicking. When qualified U.S. citizens cast a legal ballot to express a preference for a candidate or for a...
Mike Betzer was working for MCI several years ago when he realized that if the company could use the Internet as a front end, it could leverage the software in the data center and develop a network-based application that could be sold to other companies doing essentially the same thing that MCI did ...
It has taken some time to assemble the ingredients, but the CRM industry is finally poised to deliver robust mobile offerings. If you think you've heard this before, that's because you have -- in 2004, in 2005 and, yes, last year as well. To be sure, there are mobile CRM apps available on the market...
New wired and wireless Web services are improving supply chain and B2B2C network management at both ends of the chain. As companies such as Ariba and IBM are hard at work extending supply chain and B2B network management with new and improved SOA-based Web services at the partner and customer end, w...
Sage Software, the U.S. subsidiary of UK parent Sage Group, has acquired Corum, a privately held software consulting and development company that specializes in mobile CRM technology. Sage has partnered with Corum for several years, integrating the Canada-based firm's mobile platform with the SalesL...
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I can't tell when apps use AI
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https://www.crmbuyer.com/story/how-to-leverage-gen-ai-without-losing-the-corporate-shirt-179123.html
How To Leverage Gen AI Without Losing the Corporate Shirt
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https://www.crmbuyer.com/story/the-future-of-gen-ai-in-retail-balancing-human-factors-with-revenue-growth-177923.html
The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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https://www.crmbuyer.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
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https://www.crmbuyer.com/story/beyond-the-cart-ux-hits-and-misses-can-make-or-break-a-virtual-storefront-177960.html
Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
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https://www.crmbuyer.com/story/spectrio-digital-signage-gives-ai-assist-to-in-store-marketing-177957.html
Spectrio Digital Signage Gives AI Assist to In-Store Marketing
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https://www.crmbuyer.com/story/5-ways-retailers-can-sell-more-online-with-a-personal-touch-177854.html
5 Ways Retailers Can Sell More Online With a Personal Touch
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https://www.crmbuyer.com/story/a-new-era-of-customer-service-177218.html
A New Era of Customer Service
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https://www.crmbuyer.com/story/leveraging-ai-to-transform-actionable-business-strategies-reliably-177998.html
Leveraging AI To Transform Actionable Business Strategies Reliably
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https://www.crmbuyer.com/story/crm-advances-with-ai-powers-amid-data-privacy-challenges-177221.html
CRM Advances With AI Powers Amid Data Privacy Challenges
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