There's a lot going on right now that bodes well for next year. It's amazing to even say this in October, but the evidence I've seen points to a busy new year. Companies are spending money on marketing and sales like they have not in the last several years. Venture capitalists are putting their capi...
Marine liability insurer The Shipowners' Club has signed up to get IT service management from Axios Systems on a SaaS basis. It wanted to remove the cost and complexity of security, backups, implementation and upgrades while retaining full ownership of its data. That, in a nutshell, is why companies...
Why buy when you can lease? That's a question businesses are asking both externally, as they offer products ranging from software to food, and internally, as they look at billing, ERP and other operations. The upshot is that corporations are moving toward a subscription-based business model both ins...
Zuora, which offers a billing, commerce and finance PaaS for businesses using a subscription-service model, has raised $50 million in E series funding from some major players. Next World Capital, Vulcan Capital and Northgate Capital are the latest additions to the company's crowd of believers. Zuora...
Am I making up a term? Maybe. This column is inspired by the continuing dreadful news out of PC land. Last week Dell announced its profits for the just finished quarter dropped 72 percent year over year and Lenovo took over the No. 1 one spot in PC manufacturing from HP, though both companies saw ...
Sage Summit, held in Washington, D.C., this week, was a more upbeat event than it has been over the last two years. During that interval, the company has had the thankless task of telling its customers and partners that it was making big changes and that things would be better. The news was not alwa...
In a move that surprised me, Amazon last week announced that it was lowering its fees for on-demand infrastructure by as much as 80 percent. Should we be rejoicing, or is this a sign that something is amiss? Back around the turn of the century, something similar happened in at least two situations.
I think I have used this title before, but this is in a whole different context. Also, this is a short piece because I know you are likely out contributing to the leisure economy as you should be. This will be here when you get back. I couldn't help but make one more comment on the Oracle-Salesforce...
It has been a busy three years for Bonitasoft. Since its launch, the company has: 1) commercialized its open source business process management technology, which it created out of the Bonita Project in the mid-2000s; 2) pulled in $28 million in venture funding; and 3) attracted some 600 customers, i...
Salesforce.com has made its biggest acquisition ever: The company has snagged marketing automation and campaign management vendor ExactTarget for $2.5 billion. As part of the transaction, Salesforce will acquire all outstanding ExactTarget stock for $33.75 per share in cash. Both companies' boards o...
I've worked as a journalist covering CRM, and I've worked with vendors trying to explain and educate potential customers about CRM. In both roles, I've seen one troubling trend that very few vendors seem able to buck. That trend is this: Most CRM vendors suck at CRM. I know -- if anyone should get C...
NetSuite bloomed this week, in part because of a very well-produced user meeting, SuiteWorld, held in San Jose. However, it also bloomed because there can no longer be any doubt that the market for ERP technology is turning to the cloud. What was once unthinkable -- that ERP could or would ever be d...
There are two questions that emerging companies in the CRM space hear when they face the analysts: When are you going public? Why don't you build out a full CRM capability? The first question is easily and deftly handled by most executives, and it must be. An IPO has its own cadence, and the Securit...
For years Microsoft has been telling us that they have great new products in the pipeline that were competitive, and an approach that was social and customer-centric. For the last couple years, however, we had to watch the slow maturation of that vision. First there was Windows 7, which was pretty g...
CRM will be a top spending focus for enterprises this year and next, according to a Gartner report. What's more, CRM will be THE top spending focus -- edging past the behemoth category of enterprise resource planning -- based on a newly released survey of IT investment priorities for 2013 and 2014.
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