At its first CRM customer summit, held this week in San Diego, Microsoft announced the availability of tools to integrate its Dynamics CRM application with competing ERP back-end systems. Called "Solution Accelerators," the integration packages connect via BizTalk Server. They are available for Orac...
Growth in the enterprise resource planning market may have paused during the 2001-2002 recession, but it is now back to a steady pace, according to a new AMR Research report. The consulting firm found that total ERP market revenue grew to more than US$25 billion in 2005 due to strong customer demand...
As a rule, manufacturers have been blissfully unconcerned with some of the finer points of CRM functionality and process. This is not to say they are indifferent to their customers' needs. Rather, the low adoption rates of CRM technology in this sector have been more reflective of manufacturers' bus...
SAP has upgraded its Software as a Service CRM application to include service capabilities, rounding out its earlier sales and marketing offerings. The new modules also have enhanced integration capabilities and new sales automation functionality, specifically the ability to provide product quotes...
It's the catch-all department in many companies where top sales funnel activities like lead and demand generation are found, or lower sales funnel strategies including pre-sales support, pricing exceptions and team selling are found. It's team selling on enterprise-class ERP applications. It's als...
More companies are viewing the Software as a Service model as a viable delivery option for functions beyond CRM -- the area in which it has probably developed the greatest traction -- according to a new study by Aberdeen. SaaS implementation times and ROI cycles are growing shorter in such areas as...
The service revolution in CRM -- and, in fact, throughout customer-facing strategies -- is well underway in many companies. The reason the remainder of the industry doesn't see it yet is because many CRM vendors' responses to the revolution are so slow that they make lagging economic indicators loo...
German software giant SAP said Thursday its net profit rose 43 percent in the second quarter on higher U.S. revenues and better margins. The company reported net income of US$519 million, or $1.69 a share, compared with $366 million or $1.18 in the same quarter last year. SAP had already reported l...
For many manufacturers, indirect channels provide the majority of their revenue yet carry only a small percentage of their most profitable products. Instead, indirect channel partners opt to move literally tons of low-margin items, competing in the marketplace on price and availability alone. The el...
SSA has finished retooling its CRM suite -- one of the company's most significant steps since its acquisition of E.piphany last year -- with the release of its sales and services modules, SSA Sales 7.0 and SSA Service 7.0. The company released SSA Marketing 7.0 in April. The latest upgrades incorpor...
Companies are still not fully utilizing one of their largest and most familiar IT investments -- their ERP systems -- suggests a new study by performance management firm Ventana Research. At face value, this may seem surprising; companies typically invest tens of millions of dollars in ERP systems t...
Aspect Software has announced it is supporting the emerging open source Internet protocol for PBX -- the Asterisk Business Edition -- with a software package that includes the Asterisk Business Edition license; SIP phones; application servers and IP gateways; interoperability with Aspect contact cen...
Spending the last week traveling through Australia, visiting a manufacturer, giving presentations and talking with several other companies after my presentations has been fascinating. What's so refreshing about Australian manufacturers' approach to using enterprise software for selling, serving and...
On Wednesday NetSuite made five announcements designed to catapult it into a leadership position in the on-demand, or software as a service, market. In no particular order the company announced its version 11.0 release, informed the world that this release is fully AJAX infused, introduced a scripti...
Cognos has added a number of new reporting capabilities to the latest version of its Business Intelligence application, as well as a new stand-alone search engine product that will be standard in future releases. Other new features in Cognos 8 include the ability to view Cognos 8 BI reports, analyse...
Yes, communities and infrastructure can't keep up
Some projects are moving too fast
No, expansion is needed to meet demand
The pace seems about right
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