Every successful, long-term business has a common denominator in training as it relates to online sales customer contacts. Notice I said "long-term." A great product or unique marketing effort can fall short when a customer contacts an employee who is ill-equipped to respond. Some 72 percent of online shoppers will return up to 10 percent of their purchases, accordin...
I am a reluctant Costco shopper. My wife is one of the many customers who really love the chain. Me... not so much. Seriously -- someone should wake up Costco's top officials to the need to focus on their customers. After all, it's the customers who make Costco successful. When my family owned lots ...
Supermarket uber-chain The Kroger Co. has launched Kroger Ship, a direct-to-consumer e-commerce platform. Ship debuted in four markets: Cincinnati; Houston; Louisville, Kentucky; and Nashville, Tennessee. The service will be rolled out to additional markets over the next few months. During the firs...
Walmart said it would expand its Online Grocery Delivery service, currently available in six markets, to more than 100 metro areas across the United States. Its plans call for covering more than 40 percent of U.S. households by the end of the year. Walmart will use more than 800 of its stores to ful...
Retailers performed well this holiday season in terms of customer satisfaction across multiple channels, according to the ForeSee Experience Index: 2013 U.S. Retail Edition, which was released this week. The report focuses on customer satisfaction at the company level and queried consumers about eve...
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AI Is Already at a Tipping Point
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