Linux lacks any clear-cut system for determining which is the most popular or the best distribution, or which desktop environment is used more than others. That may be one of the major frustrations among Linux developers trying to spread the word about adopting the Linux desktop instead of Microsoft...
The smartphone processor with its in-built camera chip is driving a resurgence of interest in the art of photography. Just look at the Instagram app user numbers -- about 80 million at last count, according to publisher Burbn's blurb in iTunes. There's a problem, though. Today, the smartphone can't...
Apple lands the top spot among PC makers for the holiday quarter -- as long as the iPad is included in the figures, according to the latest report from Canalys. The market research firm, which includes tablets in its worldwide PC numbers, reported this week that overall PC shipments increased 12 p...
Unable to justify the operating costs, BlackBerry will not launch its newest handsets, the Z10 and Q10, in Japan -- at least not anytime soon. The requirement to modify its operating system to accommodate the language reportedly influenced BlackBerry's plan to bow out of Japan. Another possible fact...
The European Union on Thursday announced a strategic plan designed to prevent and respond to cyberdisruptions and attacks. The heart of the plan: a requirement that all member states and key Internet enablers -- including some U.S.-based companies -- must report attacks. Web-based companies and crit...
Amazon announced Wednesday that it will be offering a virtual currency, called "Amazon Coins," for purchasing apps, games and in-app items on Kindle Fire. The new currency will become available in the U.S. this May. At launch, Amazon plans to give Kindle Fire users tens of millions of dollars' worth...
The definition and makeup of the "personal cloud" are areas of intense debate. A variety of companies with a stake in cloud-based engagement have very different perspectives on what is and is not included as part of a consumer's personal cloud. "The cloud" broadly refers to the content, services, ...
Google may be getting ready to launch paid subscription channels on YouTube. The new offering would be part of Google's larger plan to keep viewers tuned in to its popular video service as long as possible, while developing new revenue streams including premium ad dollars. Google reportedly has aske...
The USPS is hosting a pilot project with the goal of simplifying the account ID process for all federal agencies. One possible solution: allowing citizens to use their existing e-commerce accounts to access agency websites. While electronic mechanisms enable federal agencies to provide some online g...
Looks like Antigua's gamble paid off. The World Trade Organization OK'd Antigua's request to suspend U.S. copyrights, which will allow the country to move forward with a government-run download portal that offers *copyrighted* movies, music, TV shows and software. Antigua, an island located in the C...
Facebook's recently announced beta of its new Graph Search resulted in the sorts of stories and headlines one has come to expect from a company whose every move is subject to media dissection. Some were skeptical about the value of the feature, especially its built-in restrictions: leveraging Facebo...
Bronto Software this week released a significant update to its Bronto Marketing Platform: a remarketing engine that helps retailers link online and in-store purchases in order to create targeted email messages that speak to the individual user. New features allow marketers to collect data such as pu...
However great the strides made by user-friendly distros such as Ubuntu and Mint in recent years, it seems fair to say that Linux has not yet enjoyed any sweeping successes on the desktop the way it has on the mobile side with Android. That, however, may be changing. Thanks once again to none other t...
I recently went to a local Staples store to purchase a cartridge for my HP laser printer. The cost was about $80, including sales tax. While I was driving home, it suddenly dawned on me that I should have ordered the cartridge from Amazon at a much lower price. As soon as I arrived home, I searched ...
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Asia-Pacific
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Europe
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https://www.crmbuyer.com/story/call-center-conundrums-and-how-to-achieve-meaningful-customer-interactions-176505.html
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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https://www.crmbuyer.com/story/knowledge-management-the-silent-star-of-modern-service-176511.html
Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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https://www.crmbuyer.com/story/how-ap-automation-bolsters-supplier-and-customer-relationships-176476.html
How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
The Sustainable Customer
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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