Salesforce.com at its Dreamforce conference in San Francisco today debuted a database in the cloud service, Database.com, that combines attractive heterogeneous features for a virtual data tier for developers of all commercial, technical and open source persuasions. Salesforce.com is upping the ante...
Salesforce.com on Tuesday unveiled Database.com, which it called the first enterprise database for the cloud. This is "the exact same database technology" as Salesforce.com's existing database but is "being packaged and provided as a standalone product so people can build platforms on their own tech...
A lot went down at Oracle OpenWorld. Some very good reporting and analysis has come out of it all, and you can easily find it online if you wish. I was impressed with several things that Oracle did, including making strides in sales and marketing software and in introducing two new lines of comput...
Cloud computing and Fusion Apps were the major points of Oracle CEO Larry Ellison's keynote speech at Oracle OpenWorld 2010 on Wednesday. Ellison also took several swipes at Salesforce.com and its CEO, Marc Benioff. His speech concluded with an extensive demonstration of Fusion Apps, assisted by sev...
Cloud computing is breaking through to the general public. Unfortunately, it's only the most watered down version that the public is hearing about. Last week I listened to a program on NPR that briefly discussed the cloud and some "expert" who worked for a general circulation magazine was happily t...
As businesses worldwide increasingly focus on e-commerce as a vehicle for driving new revenue streams, most e-commerce sites still struggle to leverage the growing wealth of customer data to which they have access. This failure to integrate customer relationship management activities with online vis...
Salesforce.com and VMware jointly announced Tuesday a new platform for enterprise application development in the cloud. They will offer application development as a service in their VMforce venture. "[Information technology] needs to be transformed into and accessed as a service whether it's into th...
Salesforce.com's buy of Jigsaw is the latest, most indicative market mover in the transition to a lead generation economy. Twitter's forays into a sponsored tweets business model announced last week at Chirp is another. Yahoo selling its soul to Microsoft for Bing is another. And just about everythi...
There's a growing trend among companies to use the cloud to manage and store not only simple business processes like email, but also higher-end, more sophisticated ones. Indeed, in some cases demand for such functionality is outstripping supply. In response, vendors are turning to a long-standing tr...
Software AG has developed a vertical social networking and collaboration platform that for the BPM industry. Now in open beta, ARISalign is built on Amazon's Web Services and equipped with modeling capabilities, as well as virtual versions of tools typically used by process experts, said Matt Durham...
What exactly is cloud computing? The question just doesn't go away, and as the year starts, SugarCRM has just released a white paper -- "The Sugar Open Cloud" -- offering its definition and its argument for why its vision is superior. I am not sure about either. Full disclosure: I like SugarCRM an...
Move over Data.gov. The United Kingdom has unveiled its own version of an open source database for its citizens, and the U.S. version pales in comparison. The site, data.gov.uk, which has been running in beta since last September, opened to the public this week to much fanfare. The brainchild of Web...
It's important to keep the story of eService in mind when thinking about social media's role over the past few years in reshaping the ways customers interact with brands. Undoubtedly, the influence of social channels has been at least as profound -- and perhaps even more profound -- than that of eSe...
From early origins of cold-calling into purchased contact lists, to contemporary methodologies incorporating Web 2.0 enablers, companies seeking to steer highly qualified leads to their "closers" are faced today with a combination of competitive threats, information overload and hesitant buyer behav...
In the continuing discussion of cloud computing, Salesforce.com occupies a unique place. While most cloud vendors have kept to one component of cloud computing, Salesforce has inserted itself into all areas, and the company is using its flagship CRM applications as its first case example. Most peop...
Accessibility of service
Convenience in any situation
Cost-effectiveness
Eco-friendliness
No need for parking
Safe ride when having too much fun
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How To Leverage Gen AI Without Losing the Corporate Shirt
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
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Spectrio Digital Signage Gives AI Assist to In-Store Marketing
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5 Ways Retailers Can Sell More Online With a Personal Touch
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A New Era of Customer Service
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Omnichannel, Online Consumers Shift to Mindful Shopping Practices
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Landing Intelligent Customer Service
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