Jim Steele, president of worldwide operations at on-demand CRM provider salesforce.com, joined the company in October 2002 after a two-year stint as executive vice president of worldwide sales at Ariba. CRM Buyer caught up with Steele at salesforce.com's San Francisco headquarters earlier this month...
Yes, communities and infrastructure can't keep up
Some projects are moving too fast
No, expansion is needed to meet demand
The pace seems about right
https://www.crmbuyer.com/wp-content/uploads/sites/4/2026/03/ai-voice-agents-crm-workflow-phone.jpg
https://www.crmbuyer.com/story/enterprises-are-trading-press-one-for-crm-native-ai-agents-177614.html
Enterprises Are Trading ‘Press One’ for CRM-Native AI Agents
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/03/frustrated-computer-user-1.jpg
https://www.crmbuyer.com/story/silent-churn-is-the-biggest-customer-support-risk-177596.html
Silent Churn Is the Biggest Customer Support Risk
https://www.crmbuyer.com/wp-content/uploads/sites/4/2025/09/AI-inventory-tracking.jpg
https://www.crmbuyer.com/story/overcoming-genai-roadblocks-taskus-helps-retailers-compete-178381.html
Overcoming GenAI Roadblocks: TaskUs Helps Retailers Compete
https://www.crmbuyer.com/wp-content/uploads/sites/4/2026/03/email-marketing.jpg
https://www.crmbuyer.com/story/the-end-of-spray-and-pray-email-marketing-178501.html
The End of ‘Spray and Pray’ Email Marketing
https://www.crmbuyer.com/wp-content/uploads/sites/4/2026/04/Adobe-GenStudio.jpg
https://www.crmbuyer.com/story/adobe-positions-itself-as-the-ai-control-layer-for-cx-180293.html
Adobe Positions Itself as the AI Control Layer for CX
https://www.crmbuyer.com/wp-content/uploads/sites/4/2026/03/digital-workplace-overload.jpg
https://www.crmbuyer.com/story/ai-is-forcing-companies-to-rethink-employee-experience-177608.html
AI Is Forcing Companies to Rethink Employee Experience
https://www.crmbuyer.com/wp-content/uploads/sites/4/2026/04/ai-sales-analytics.jpg
https://www.crmbuyer.com/story/how-ai-is-changing-sales-teams-without-replacing-reps-178523.html
How AI Is Changing Sales Teams Without Replacing Reps
https://www.crmbuyer.com/wp-content/uploads/sites/4/2026/01/AI-enabled-crm-dashboard.jpg
https://www.crmbuyer.com/story/workbooks-takes-on-crm-giants-with-plain-english-ai-177589.html
Workbooks Takes On CRM Giants With Plain-English AI
Enter your Username and Password to sign in.