Recessions are always a good time to rebuild your competitive infrastructure, and the slow growth/recession of the last couple of years has been no exception. On the stock market, the technology sector seems to be doing quite well. After bottoming in the middle of the summer, the software companie...
"Call rewrite!" That's what they said in the olden days on movie sets when the script needed doctoring. It's also what the technology industry metaphorically does about every 10 years. We rewrite much of what we've been relying on for information processing because the accumulation of new technologi...
A few weeks ago, Computer History Museum's upcoming exhibit "Revolution: the First 2000 years of Computing." I was there to see a model of the SAGE computing facility, but I also reveled in seeing pieces of ENIAC, JOHNNIAC and a host of other early computers. As I toured the still-under-construction...
It's amazing to me how we overuse words. Bothering to notice is an occupational hazard of the writing life, I suppose. For instance, consider the word "unique," which means one of a kind. If you add "very" or any other modifier to it, you get mush. Today's word might be "amazing." There is entir...
It's sort of like the funny story about a young person discovering that Paul McCartney was in another group before Wings. Marc Benioff had another company sandwiched in between his Oracle days and founding Salesforce.com. So for those of us who knew that, Database.com had the same kind of retro vi...
Salesforce.com at its Dreamforce conference in San Francisco today debuted a database in the cloud service, Database.com, that combines attractive heterogeneous features for a virtual data tier for developers of all commercial, technical and open source persuasions. Salesforce.com is upping the ante...
Well, that was interesting. 2010, that is. When I started doing a year-in-review column, there was an emphasis on quantifying accomplishments -- tangible things that somehow added up to the year in review. But with the economy still lurching and not many major accomplishments, I thought I'd try so...
Dreamforce, Salesforce.com's annual user meeting and thought leadership confab, is two weeks away, and the anticipation for this event is palpable. In a tough economy, people are looking for the company to do some magic and lift our spirits. The company did a smart thing by turning on its new colla...
I spent part of last week in the Seattle area at a small meeting Microsoft organized for analysts. The purpose was to brief us on product positioning and plans, and much of the meeting was covered by non-disclosure. Consequently, I am at a loss for how much I can divulge in this setting, at least ...
One of the more interesting developments of the last week has been the announced acquisition of ATG by Oracle. ATG is one of the leading suppliers of e-commerce solutions, and Oracle liked their stuff well enough to plunk down a cool billion bucks for the logo. I thought it was a good idea at the t...
A lot of information is coming together this quarter that begins to put a new spin on social CRM. While we've all been busy getting networked in our personal lives and professionally, a huge mountain of data has been accumulating that will make our work in social technology more valuable. Last week...
It's often hard to maintain high visibility in the marketplace if you happen to be a private company, and for good reason. Private companies tend to be small, and they often do not attract the attention of the financial press precisely because the financial press thrives on the transparency and num...
I get a lot of email. It's not all because of my job or because I publish my work frequently. Some of it is like that, but it seems like my email address is on a lot of lists, and I am one of the people who get spammed whenever there's a webinar to fill. Perhaps you know this feeling. Last week ...
RightNow Technologies certainly has come a long way in the last 10 years, and the company used its industry influencers day in Colorado Springs this week to remind us. I saw the day as a marker of a turning point in the company's development, a time when it said to the world, "The first phase of lif...
Sometimes I feel like we're stuck in the weeds with social CRM. Hopefully I will get a lot of mail for this, LOL! No, really. Sometimes I feel like we're missing the bigger point of social CRM because we're spending so many brain cells focusing on the technology and not so much on what it does bey...
Yes, communities and infrastructure can't keep up
Some projects are moving too fast
No, expansion is needed to meet demand
The pace seems about right
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