In the world of outsourcing 2.0, brand management has become a strategic imperative. Poor brand choices become marketing handicaps...
Five9's Virtual Call Center products -- on-demand contact center applications -- are now fully compatible with Microsoft's Windows Vista operating system. Essentially, what this means is that the system, which requires only a Windows-based PC, Internet connection and headset, can now support Vista...
Broadband providers have been pushing so-called triple play offerings as a means to fatten their coffers, but those services are also contributing to increasing support costs and drooping customer satisfaction. "The competitive environment that characterizes today's broadband and value-added service...
Unica has introduced a new version of its marketing resource management platform, Affinium Plan 7.3. Though it is a point release, some of Version 7.3's new functionality is new to the industry as well. The new Marketing Objects feature allows marketers to digitally store and reuse marketing informa...
Outsourcing continues to grow at a healthy rate. As the market expands to include a wider range of business processes, competitive cost opportunities in emerging markets are pressuring management decision-making. Currents counter to this trend are in evidence, however. Among the challenges associate...
Some 90 percent of brand owners outsource at least some of their manufacturing, according to AMR Research. In addition, more than half of them expect to increase their use of contract outsourcing over the next two years. While it's been shown that outsourcing adds significant value -- and jobs -- to...
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