Avaya is extending its mobile applications to give users of Nokia Eseries business devices the ability to switch back and forth between private WiFi and public cellular networks. The application enhances a company's productivity and cost savings, Steve Hardy, Avaya director of product marketing, tol...
SAP's profit rose 8.2 percent thanks to a surprising increase in license sales. In response, the company's stock surged to record highs not seen in the last 18 months. For the quarter, SAP posted net income of about 51 cents a share, or $620 million, from 47 cents a share, or $573 million, a year ag...
Some 9.1 percent of families in the U.S. do not have a deposit account of any type, according to a recent household survey from the Federal Reserve. This market segment lives check to check and typically avoids opening bank accounts because of a lack of funds combined with a deep distrust of banks.
Salesforce.com has introduced its Summer '07 release, dubbing it a "Platform as a Service" product because of the presence of the developer code Apex in the application. While Apex has been released before, this is the first time it has been live for customers in a production environment. The multip...
Epicor has released its first major overhaul of its CRM application since the company shifted its product line to the .NET platform. At that time, in 2002, Epicor introduced new CRM functionality that played upon the benefits of moving away from a client-server environment. This release focuses more...
NetSuite is the first of the Software as a Service vendors to introduce support for Apple's vaunted iPhone. Called "SuitePhone," it provides native support for Safari, the iPhone's browser, as well as NetSuite's own product line and its role-based dashboards. Using SuitePhone, users can remotely acc...
How good is the match between Software AG and its recent acquisition webMethods? Was is strictly a geographical sales force synergy? Or will webMethods become the de facto R&D arm of Software AG while the parent firm's legacy cash flow sustains the movement toward service-oriented architecture? ...
Interactive Intelligence has released its second-generation session initiation protocol Interaction Gateway, an appliance that enables connections between traditional T1 and E1 trunk lines and Voice over Internet Protocol networks. The new version includes support for global protocols, fax support ...
Oracle has rolled out the next iteration of its core database product line. Oracle Database 11g, the company proudly claims, is the result of 15 million test hours and 36,000 person-months of development. "Oracle Database 11g, built on 30 years of design experience, delivers the next generation of e...
Microsoft tipped its hand just a little bit more about its forthcoming on-demand CRM initiatives at its Worldwide Partner Conference now underway in Denver. It has released its subscription fees -- a schedule that suggests it is gearing up for a price war with primary competitor Salesforce.com. It a...
It's just a hunch, but I think that NetSuite CEO Zach Nelson will not have the same problems with the SEC regarding his IPO that Marc Benioff had a couple of years ago when he took Salesforce.com public. You might recall that Benioff was slapped with a large fine for speaking about his impending IPO...
FrontRange Solutions has made available version 5.1 of FrontRange Voice, an IP telephony software application that can be installed on the desktop without the need for other equipment. It targets small and medium-sized businesses and offers upgrades in functionality and integration over previous ve...
While wireless carriers are shuddering in the face of the iPhone's launch, Sprint Nextel has sent letters to some of its more demanding customers telling them, in effect, "you're fired." The number of customers let go is unknown, according to press reports, and Sprint did not return calls for commen...
Although in its infancy, the market for on-demand application systems, including Software as a Service, is taking root and growing rapidly in East Asia, as was seen in Part 1 of this series. Springboard Research sees SaaS revenues in the region growing 80 percent annually between 2006 and 2010 from ...
In the not-so-distant future, the mundane will become borderline miraculous. The home washing machine will order its own repairs and the sprinkler system will call you on your cell phone to say the lawn service has broken one of its water spouts and it is now wasting water. The car will tell you to ...
Understanding context
Long-term memory
Source citations
Privacy and security
https://www.crmbuyer.com/wp-content/uploads/sites/4/2026/03/ai-voice-agents-crm-workflow-phone.jpg
https://www.crmbuyer.com/story/enterprises-are-trading-press-one-for-crm-native-ai-agents-177614.html
Enterprises Are Trading 'Press One' for CRM-Native AI Agents
https://www.crmbuyer.com/wp-content/uploads/sites/4/2026/03/ai-customer-service-multiple-systems.jpg
https://www.crmbuyer.com/story/ai-in-customer-service-efficiency-gains-workflows-still-fractured-177618.html
AI in Customer Service: Efficiency Gains, Workflows Still Fractured
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/03/frustrated-computer-user-1.jpg
https://www.crmbuyer.com/story/silent-churn-is-the-biggest-customer-support-risk-177596.html
Silent Churn Is the Biggest Customer Support Risk
https://www.crmbuyer.com/wp-content/uploads/sites/4/2026/07/Anthony-Ferry-CEO-Wayvia.jpg
https://www.crmbuyer.com/story/why-googles-universal-cart-means-brands-must-sell-to-ai-not-humans-178630.html
Why Google’s Universal Cart Means Brands Must Sell to AI, Not Humans
https://www.crmbuyer.com/wp-content/uploads/sites/4/2026/05/ai-agents-digital-identity-ecommerce.jpg
https://www.crmbuyer.com/story/who-or-what-just-bought-that-ai-agents-are-rewriting-digital-identity-177643.html
Who or What Just Bought That? AI Agents Are Rewriting Digital Identity
https://www.crmbuyer.com/wp-content/uploads/sites/4/2026/04/revenue-tech-stack-fragmentation-ai-integration.jpg
https://www.crmbuyer.com/story/revenue-tech-stack-sprawl-slows-ai-adoption-177637.html
Revenue Tech Stack Sprawl Slows AI Adoption
https://www.crmbuyer.com/wp-content/uploads/sites/4/2026/07/businessman-computer.jpg
https://www.crmbuyer.com/story/ai-can-grow-smb-revenue-if-it-moves-beyond-the-back-office-178623.html
AI Can Grow SMB Revenue — If It Moves Beyond the Back Office
https://www.crmbuyer.com/wp-content/uploads/sites/4/2026/01/AI-enabled-crm-dashboard.jpg
https://www.crmbuyer.com/story/workbooks-takes-on-crm-giants-with-plain-english-ai-177589.html
Workbooks Takes On CRM Giants With Plain-English AI
Enter your Username and Password to sign in.