As people head off to enjoy the last holiday weekend of the summer, few are thinking about the next stretch of holidays ahead: Thanksgiving, Christmas, Hanukah and New Year's. Rest assured, though -- retailers are giving the matter plenty of consideration. Labor Day weekend signals the start of the ...
The pharmaceutical industry has garnered more than its fair share of media attention following headlines exposing the recent Vioxx drug recall, elderly American patients purchasing drugs from Canada, accusations of drug manufacturers price gouging in the face of the AIDS epidemic and Fen-Phen anti-o...
SAP clearly wants an out-of-court settlement of Oracle's suit against it for intellectual property infringement, based on a joint SAP-Oracle case management conference statement filed in the U.S. District Court in the Northern District of California. In March, Oracle filed suit against SAP and its T...
RightNow continues to build out its multi-channel capabilities with its latest quarterly upgrade, version 8.2. New features in this release include emotion detection and other customer feedback capabilities as well as the ability to turn on certain parts of a knowledge base to the public. "The overa...
SugarCRM has released a beta version of Sugar 5.0, a platform upgrade that provides new development tools and a new Ajax e-mail client, and is based on a new so-called multi-instance on-demand architecture. "This is the largest release in the history of the company's open source project since we fou...
When two companies merge, there is a seemingly endless list of factors to consider. However, while companies are committed to dedicating ample time and resources to align the operational combination of the two entities, it's all too easy to become overly engrossed in the nitty-gritty and lose sight ...
To many, sales is an art form, one that takes years or even decades to master. If you head to your local bookstore or search Google for "sales," for example, you'll find a myriad of books, training classes and podcasts teaching sales techniques "guaranteed" to help you make your quota. Some stress t...
Avaya has made a significant upgrade in three self-service offerings that it introduced at the beginning of last year. Introduced at SpeechTEK 2007 in New York City, the three products are Avaya Voice Portal 4.0, its flagship self-service software; Interactive Response 3.0, a self-service platform; ...
Wells Fargo has fixed a computer problem that left many of its Web banking customers unable to access their accounts over the weekend. The problems were first discovered Sunday afternoon, and the bank said all services had been restored as of early Tuesday, though some information was expected to ta...
Sage Software released a new version of its long-standing ACT! application -- a release timed to coincide with the application's 20th anniversary. The biggest change in this application is the introduction of a Dashboard -- a popular type of user interface -- as well as new productivity enhancements...
While use of on-demand Software as a Service is expected to grow rapidly in the next few years, organizations for a variety of reasons continue to prefer in-house application development and on-premise deployment to support a range of key business functions and processes, as is discussed in Part 1 o...
Dell and SAP are collaborating to offer retailers an easier way to buy computer hardware and SAP for Retail. It is offering hardware certified to be used on SAP for Retail, specifically, Dell's Retail OptiPlex 745 POS systems and Dell PowerEdge servers. The end result is that a customer can order a ...
What does marketing resource management mean to you? Does it mean the same thing to your coworker? Your competitor? The vendors who sell these solutions? The acronyms used to define the marketing automation space -- MRM, MOM, EMM, DAM, etc. -- have undeniably become so ambiguous that it's not unc...
Software as a Service pioneer Salesforce.com exceeded analyst expectations for its second quarter, registering net income of $3.74 million -- a 3 cent per share increase -- and revenue of $176.6 million. The Street had been expecting it to bring in just $174 million in sales. Total revenue for the q...
From all indications, the Software as a Service model of developing and distributing applications is gaining traction and is poised for a phase of rapid growth, whether it be in small and medium-sized businesses or large-scale enterprises. Estimated worldwide revenue for on-demand CRM applications i...
Understanding context
Long-term memory
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Workbooks Takes On CRM Giants With Plain-English AI
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