It's no secret that customers aren't buying much these days. The economic engines have locked and stalled, leaving businesses everywhere in freefall. While companies around the globe are jettisoning anything they can to slow the descent, none are ditching CRM. In fact, CRM may be the last remaining parachute: a fact realized during earlier turbulence. "Like lemmings off a cliff...
As a result of having little to no visibility into business processes, many companies have turned to the integration capabilities of Business Process Management tools. In the Aberdeen Group benchmark report "BPM and Beyond: The Human Factor of Process Management," Best-in-Class companies are working...
Last week Salesforce.com introduced its new support concept dubbed "The Service Cloud." I have to say it makes a lot of sense both as a product direction and as a business decision. The announcement is in line with many of the business initiatives that the company has made over the last decade in t...
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Enterprises Are Trading 'Press One' for CRM-Native AI Agents
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Silent Churn Is the Biggest Customer Support Risk
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Why Google’s Universal Cart Means Brands Must Sell to AI, Not Humans
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Who or What Just Bought That? AI Agents Are Rewriting Digital Identity
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Revenue Tech Stack Sprawl Slows AI Adoption
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AI Can Grow SMB Revenue — If It Moves Beyond the Back Office
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Workbooks Takes On CRM Giants With Plain-English AI
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